IBM 88614RX Maintenance Manual - Page 134
the keyboard and mouse cables are not reversed.
UPC - 000435172662
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Note: See Chapter 7, "Parts listing, Types 8861, 8862," on page 139 to determine which components are replaceable by the customer and which components must be replaced by an IBM field service technician. Keyboard, mouse, or pointing-device problems (non-USB) Symptom FRU/action All or some keys on the keyboard do not work. 1. Verify that: v The keyboard cable is securely connected to the server, and that the keyboard and mouse cables are not reversed. v Both the server and the monitor are turned on. 2. Keyboard. 3. I/O board. The mouse or pointing device does not work. 1. Verify that: v The mouse or pointing-device cable is securely connected, and that the keyboard and mouse cables are not reversed. v The mouse device drivers are installed correctly. v Both the server and the monitor are turned on. 2. Mouse or pointing device. 3. I/O board. Note: See Chapter 7, "Parts listing, Types 8861, 8862," on page 139 to determine which components are replaceable by the customer and which components must be replaced by an IBM field service technician. USB keyboard, mouse, or pointing-device problems Symptom FRU/action All or some keys on the keyboard do not work. 1. Verify that the keyboard cable is securely connected to the server, and the keyboard and mouse cables are not reversed. 2. Verify that the server and the monitor are turned on. 3. Keyboard. 4. I/O board. Note: After installing a USB keyboard, you might need to use the Configuration/Setup Utility to enable keyboardless operation to prevent POST error message 301 from being displayed during startup. The USB mouse or USB pointing device does not work. 1. Verify that the mouse or pointing-device USB cable is securely connected to the server, that the keyboard and mouse or pointing-device cables are not reversed, and that the device drivers are installed correctly. 2. Make sure that the system and the monitor are turned on. 3. Make sure that the USB mouse support is enabled in BIOS. 4. If a USB hub is in use, disconnect the USB device from the hub and connect it directly to the server. 5. Mouse or pointing device. 6. I/O board. 124 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide