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Option problems, Verify

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Note: See Chapter 7, "Parts listing, Types 8861, 8862," on page 139 to determine which components are replaceable by the customer and which components must be replaced by an IBM field service technician. Monitor problems Symptom FRU/action Wrong characters appear on the 1. If the wrong language is displayed, update the BIOS code with the correct screen. language. 2. Monitor. 3. Remote Supervisor Adapter II. 4. I/O board. No video. 1. Verify that the correct machine is selected, if applicable. 2. Make sure all cables are locked down. Note: See Chapter 7, "Parts listing, Types 8861, 8862," on page 139 to determine which components are replaceable by the customer and which components must be replaced by an IBM field service technician. Option problems Symptom FRU/action An IBM option that was just installed does not work. 1. Verify that: v The option is designed for the server (see the ServerProven list on the World Wide Web at http://www.ibm.com/pc/compat/). v You followed the installation instructions that came with the option. v The option is installed correctly. v You have not loosened any other installed options or cables. v You updated the configuration information in the Configuration/Setup Utility program. Whenever memory or an option is changed, you must update the configuration. 2. Option you just installed. An IBM option that used to work 1. Verify that all of the option hardware and cable connections are secure. does not work now. 2. If the option comes with test instructions, use those instructions to test the option. 3. If the failing option is a SCSI device, verify that: v The cables for all external SCSI devices are connected correctly. v The last device in each SCSI chain, or the end of the SCSI cable, is terminated correctly. v Any external SCSI device is turned on. You must turn on an external SCSI device before turning on the computer. 4. Failing option. Note: See Chapter 7, "Parts listing, Types 8861, 8862," on page 139 to determine which components are replaceable by the customer and which components must be replaced by an IBM field service technician. Power problems Symptom FRU/action Power switch does not work and reset button, if supported, does work. 1. Reseat memory cassette. 2. Reseat power switch connector. 3. Power backplane. 4. I/O board. Chapter 6. Symptom-to-FRU index 127

Section	Page
About this manual	5
Important safety information	5
Online support	5
Contents	7
Chapter 1. Introduction	11
Related publications	11
Notices and statements used in this publication	12
Features and specifications	13
Server controls, LEDs, and power	14
Front view	14
Rear view	16
Light path diagnostics LED panel	18
Server power features	18
Turning on the server	18
Turning off the server	19
Chapter 2. Configuring the server	21
Using the Configuration/Setup Utility program	21
Using the ServerGuide Setup and Installation CD	22
Using the PXE boot agent utility program	22
Using the RAID configuration programs	23
Updating the integrated service processor firmware	23
Configuring the Gigabit Ethernet controllers	23
Remote Supervisor Adapter II	23
Chapter 3. Diagnostics	25
General checkout	25
Diagnostic tools overview	27
POST error logs	27
Viewing error logs from the Configuration/Setup Utility program	27
Viewing error logs from the diagnostic programs	28
Light path diagnostics	28
Microprocessor LEDs	29
DIMM LEDs	30
Remind button	31
Diagnostic programs and error messages	32
Diagnostic text messages	32
Starting the diagnostic programs	33
Viewing the test log	33
Viewing the system-error log	34
Recovering BIOS code	34
Password override jumper	35
Forcing a power-on	36
Power checkout	37
Ethernet controller troubleshooting	37
Chapter 4. Installing options	39
Installation guidelines	39
System reliability guidelines	39
Working inside a server with power on	40
Handling static-sensitive devices	40
Major components of the xSeries 365 server	41
Removing the cover and bezel	42
PCI or PCI-X adapters	43
Installing a PCI or PCI-X adapter	45
Removing a PCI or PCI-X adapter	46
Installing a hot-swap hard disk drive	46
Replacing the CD-ROM drive	48
Memory modules	49
DIMM banks and ports	50
DIMM installation	51
Installing a microprocessor	54
Installing a hot-swap power supply	61
Replacing the battery	63
Replacing a hot-swap fan	65
Replacing the memory cassette	66
Completing the installation	68
Installing the cover and bezel	68
Connecting the cables	69
RXE connector cabling	70
Gigabit Ethernet cabling	70
Updating the server configuration	70
I/O connectors	71
Server connectors	72
Remote Supervisor Adapter II connectors	72
Ethernet connector	73
Universal Serial Bus connector	73
RXE Expansion Port connector	74
Auxiliary-device (pointing device) connector	74
Keyboard connector	74
Serial connector	74
RXE Management Port connector	74
Power supply connector	75
SCSI connector	75
Chapter 5. FRU information (service only)	77
Microprocessor tray assembly	78
Microprocessor board connectors, jumpers and LEDs	78
Microprocessor removal	78
Thermal grease	79
Diskette drive	81
Operator information panel	82
Media interposer card	83
SCSI backplane	84
PCI switch card assembly	86
Adapter retainer bracket assembly	87
Power-supply structure	88
I/O board and power backplane assembly	89
I/O board connectors	89
I/O board LEDs	90
I/O board switches and jumpers	90
Replacing the I/O board and power backplane assembly	91
Chapter 6. Symptom-to-FRU index	95
Beep symptoms	96
No beep symptoms	97
POST error codes	98
Light path LED errors	103
Diagnostic error codes	105
System-error log entries	115
SMI handler messages	116
Service processor messages	119
Error symptoms	131
Power LED errors	140
SCSI error messages	142
ServeRAID (ISPR) error procedures	142
ServeRAID error codes	144
Undetermined problems	146
Problem-determination tips	147
Chapter 7. Parts listing, Types 8861, 8862	149
System	150
Keyboard CRUs	151
Power cord FRUs	152
Appendix A. Getting help and technical assistance	155
Before you call	155
Using the documentation	155
Getting help and information from the World Wide Web	155
Software service and support	156
Hardware service and support	156
Appendix B. Related service information	157
Safety information	157
General safety	157
Electrical safety	158
Safety inspection guide	159
Handling electrostatic discharge-sensitive devices	160
Grounding requirements	160
Safety notices (multilingual translations)	160
Appendix C. Notices	201
Edition notice	201
Trademarks	202
Important notes	202
Product recycling and disposal	203
Battery return program	203
Electronic emission notices	204
Federal Communications Commission (FCC) statement	204
Industry Canada Class A emission compliance statement	204
Australia and New Zealand Class A statement	204
United Kingdom telecommunications safety requirement	204
European Union EMC Directive conformance statement	205
Taiwanese Class A warning statement	205
Chinese Class A warning statement	205
Japanese Voluntary Control Council for Interference (VCCI) statement	205
Index	207
A	207
B	207
C	207
D	207
E	207
F	207
G	207
H	208
I	208
K	208
L	208
M	208
N	208
O	208
P	208
R	209
S	209
T	209
U	209
V	209

Match case Limit results 1 per page

Note: See Chapter 7, “Parts listing, Types 8861, 8862,” on page 139 to determine which components are

replaceable by the customer and which components must be replaced by an IBM field service technician.

Monitor problems

Symptom

FRU/action

Wrong characters appear on the

screen.

If the wrong language is displayed, update the BIOS code with the correct

language.

Monitor.

Remote Supervisor Adapter II.

I/O board.

No video.

Verify that the correct machine is selected, if applicable.

Make sure all cables are locked down.

Note: See Chapter 7, “Parts listing, Types 8861, 8862,” on page 139 to determine which components are

replaceable by the customer and which components must be replaced by an IBM field service technician.

Option problems

Symptom

FRU/action

An IBM option that was just

installed does not work.

Verify that:

The option is designed for the server (see the ServerProven list on the World

Wide Web at http://www.ibm.com/pc/compat/).

You followed the installation instructions that came with the option.

The option is installed correctly.

You have not loosened any other installed options or cables.

You updated the configuration information in the Configuration/Setup Utility

program. Whenever memory or an option is changed, you must update the

configuration.

Option you just installed.

An IBM option that used to work

does not work now.

Verify that all of the option hardware and cable connections are secure.

If the option comes with test instructions, use those instructions to test the

option.

If the failing option is a SCSI device, verify that:

The cables for all external SCSI devices are connected correctly.

The last device in each SCSI chain, or the end of the SCSI cable, is

terminated correctly.

Any external SCSI device is turned on. You must turn on an external SCSI

device before turning on the computer.

Failing option.

Note: See Chapter 7, “Parts listing, Types 8861, 8862,” on page 139 to determine which components are

replaceable by the customer and which components must be replaced by an IBM field service technician.

Power problems

Symptom

FRU/action

Power switch does not work

and reset button, if supported,

does work.

Reseat memory cassette.

Reseat power switch connector.

Power backplane.

I/O board.

Chapter 6. Symptom-to-FRU index

127