IBM BS029ML Self Help Guide - Page 11
Preface, The team that wrote this Redpaper - computers
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Preface This IBM® Redpaper focuses on considerations for the optimal configuration and use of IBM WebSphere® Portal Server. We provide you with the information you need to deploy and manage your WebSphere Portal infrastructure, with the goal of problem avoidance. However, if issues occur, the reader is introduced to the various tools and techniques for problem determination and problem solving, including obtaining and installing fixes, how to contact support, and what type of information you should provide before engagement. This guide is a must have resource for IT architects and administrators throughout the life cycle of a WebSphere Portal environment, from conception and planning to use and maintenance The team that wrote this Redpaper This Redpaper was produced by a team of specialists from around the world working at the International Technical Support Organization, Cambridge, MA.Center. Philip Monson is a Project Leader at the ITSO Lotus® Center in Cambridge MA. Phil has been with Lotus / IBM for 17 years, joining the company when the early versions of Notes were rolled out for internal use only. He has served in management, technical, and consulting roles in the IT, Sales, and Development organizations. Fang Feng is an Advisory Software Engineer in the IBM Software Group. He joined the WebSphere Portal Level 2 support team in Research Triangle Park, North Carolina, in 2002. His areas of expertise include Portal security, system administration, WebSphere Member Manager, and XMLaccess. He has been working with IBM for 11 years. He holds a Doctor of Philosophy in Computer Science from Texas A&M University. Jerry Dancy is a Senior IT Specialist who works as a Technical Lead for the WebSphere Portal Server Level 2 Support team. He has five years of experience in WebSphere Portal Server support and previously worked as an Oracle® DBA for four years. He holds a degree in Accounting and CIS from Appalachian State University. His areas of expertise include installation, upgrading, configuration, and clustering of WebSphere Portal. He also has worked on and has led many projects to improve WebSphere Portal Server serviceability. He has written extensively on WebSphere Portal Server installation, configuration, and clustering. Jerry is also an author of the IBM Redbooks® publications WebSphere Portal V5.0 Production Deployment and Operations Guide, SG24-6391 and WebSphere Portal Version 6 Enterprise Scale Deployment Best Practices, SG24-7387. Shadi Albouyeh is an experienced WebSphere Portal Software Engineer. She has been working in WebSphere Portal support for over four years since graduating with a B.S degree in Computer Science from North Carolina State University (Raleigh). She is currently the Team Lead of the Portal-Install L2 support team and has previously worked on the WebSphere Portal-API L2 support team. She focuses now on the WebSphere Portal Installation and Configuration aspect of the product, supporting customers with installation and configuration, clustering, enabling security, database transfer, Fix Pack installs, and upgrades. © Copyright IBM Corp. 2008. All rights reserved. ix