IBM BS029ML Self Help Guide - Page 209
A-22.
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Though originally designed as guidance for Directed Help for customers opening problem tickets (PMRs), the intrepid Do It Yourself enthusiast can use these documents to help isolate the problematic area for a variety of problems, get the relevant diagnostic data to troubleshoot it, and resolve the situation without ever having to call IBM or open a PMR. The Information to include link opens up the TechNote "MustGather: Read first for IBM WebSphere Portal" (http://www.ibm.com/support/docview.wss?rs=688&uid=swg21236371), as shown in Figure A-22. Figure A-22 MustGather: Read first page This page is currently available for Versions 6.0, 5.1 and 5.0. Future releases will be added as they become available. The term "MustGather" refers to the information absolutely necessary to help identify the majority of problems encountered for a given function or aspect of the portal. Customers willing to invest their time in learning how to troubleshoot their own issues find these MustGather documents an invaluable tool in the Self-Help arsenal. The component-specific information helps the reader identify the function or action under investigation, such as the Runtime problems shown in Figure A-23. Figure A-23 MustGather: Read first - versions and components Appendix A. Using IBM tools to find solutions and promote customer self-help 195
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