IBM BS029ML Self Help Guide - Page 211
IBM online communities, How do online communities help, How can I access the online communities
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Overall, the best practice is to take time to familiarize yourself with the resources available on the product support page, especially those discussed above. Gaining experience with the page and how to use it to your advantage before a crisis erupts will allow you to know where to look and how to find the answers you need, without having to learn on the fly. Read through the MustGather documents, or at least a couple of them, to understand the methodology described in the documents to troubleshoot your own problems, and save valuable time by knowing what to look for and where. Subscribe to MySupport and the RSS feeds for the product support pages of applications you have deployed in conjunction with your portal. Take advantage of the free resources (IBM Support, Guided Activity and Education Assistants, and the Software Support Toolbar) to learn and guide you in your portal administration and usage. Use the WebSphere Portal user forum to your advantage. Representatives from IBM development, support, and test routinely monitor and contribute to the forums, as do customers who might have encountered (and found answers to) your similar questions. Study the Table of Contents for the Information Centers and abstracts for white papers and highlighted TechNotes. It is often more useful to remember where you have seen some information for future reference rather than the complete contents of the documentation. Bookmark the pages you find most useful. IBM online communities Participation in WebSphere Portal Server communities, such as newsgroups, forums, wikis, blogs, and podcasts, is strongly encouraged and highly recommended. How do online communities help The collective knowledge sharing and experience of online communities is a very powerful resource for problem determination and problem solving. Participating in online communities is also beneficial in problem avoidance. Online communities are very valuable when you need to obtain direction and product best practices. By leveraging the vast experience of the collective community, one can avoid known pitfalls and get started down the correct path from the outset of a project. How can I access the online communities Complete information about WebSphere Portal Server communities can be found at the developerWorks site at this link: http://www.ibm.com/developerworks/community/ Bookmark this page, as it should serve as your main entry point into the world of IBM online community resources. To get started using IBM communities, begin with the page "New to developerWorks Community". This page can be linked to from the main community page: http://www.ibm.com/developerworks/community/newto/ Appendix A. Using IBM tools to find solutions and promote customer self-help 197