IBM BS029ML Self Help Guide - Page 191
Use case examples - Search
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Note: At the time of this writing, no IGAA content exists for WebSphere Portal Server. However, there is a very useful WebSphere Application Server Troubleshooting guided activity available that can be obtained and installed through the ISA interface. To obtain a guided activity, simply launch the IGAA from the ISA Tools Feature and then the IGAA will guide you. Service: The service feature can be used to create a PMR through ESR, and also provide the ability to automate log collection. IBM Workplace for Customer Support: If you are using ISA V3.1 and you are a Premium Support Customer, you can launch the IBM Workplace for Customer Support page by clicking on the icon on ISA's Welcome page. From this page, you can click a link to launch the IBM Workplace for Customer Support portal. Use case examples - Search The Search feature of ISA is one of ISA's most powerful features and will most likely be the feature that is initially used the most for self-help. The Search feature can be used in two ways: problem avoidance and problem determination. A typical problem avoidance scenario may be something like the following. You have installed WebSphere Portal Server and your next task is to transfer the database from CloudScape to Oracle. Before starting this procedure, you want to try to understand any known pitfalls that may cause problems so you can avoid them if possible. So in this example, we will use the Search feature to search for the string, "database-transfer oracle" by entering the error code in the search box and then selecting the scope of the search. For this example, we have chosen to search all repositories: IBM Software Support Documents IBM Developer Works IBM Newsgroups and Forums Google Product Information Centers Since the error is occurring in WebSphere Portal Server V6.0.x, we have limited the IBM Software Support Documents search to only WebSphere Portal Server. In addition, we are only searching the WebSphere Portal Server V6.0 InfoCenter. This showcases the power of ISA's Search feature, as you can narrow or broaden the scope of your searches in many different ways based on need and environment. Appendix A. Using IBM tools to find solutions and promote customer self-help 177