IBM BS029ML Self Help Guide - Page 213
Best practices, IBM Support Toolbar, How does the IBM Support Toolbar help
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Best practices For best practice approaches to using IBM RSS feeds to promote self-help, refer to the following article, "Introduction to Syndication, (RSS) Really Simple Syndication", found at: http://www.ibm.com/developerworks/xml/library/x-rssintro/index.html Important: WebSphere Portal Server is built on top of WebSphere Application Server, so a knowledge of WebSphere Application Server troubleshooting is critical as well. So we also highly recommend taking advantage of the WebSphere Application Server RSS feeds as well. IBM Support Toolbar The IBM Support Toolbar offers quick access to many of IBM support's sites and tools from one well organized toolbar. How does the IBM Support Toolbar help The IBM Support Toolbar offers several benefits, and the largest benefit you will notice is saved time. It is one place that leads you to the most accessed supported pages regardless of what IBM products you are using. It allows you to quickly search your choice of content residing on several of IBM's servers using the search capabilities from wherever you are on the Web. It is fast, convenient, and provides results. How can I obtain the IBM Support Toolbar You can find the toolbar at: http://www-306.ibm.com/software/support/toolbar/index.html?ibmsst=ibmTbMenu IBM Support Toolbar buttons Here we discuss the various buttons on the toolbar and their functions. Appendix A. Using IBM tools to find solutions and promote customer self-help 199