IBM BS029ML Self Help Guide - Page 94
Problem determination, 3.4.1 Installation problem determination
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2. Shut down your WebSphere Portal Server and back up the SystemErr.log and SystemOut.log files located in the WP_root/log directory. Once the logs have been backed up, delete the existing SystemErr.log and SystemOut.log files so that fresh log files are created when the server is started. For those in a clustered environment, verify that all your nodeagents are in sync through the Deployment Manager. Restart the WebSphere Portal Server (primary node only for a clustered environment), and check the SystemErr.log and SystemOut.log files to verify that you do not receive any errors upon startup. 3. Once WebSphere Portal Server is up and running and you have verified that there are no errors, open a Web browser and direct it to one of the following URLs, depending on your deployment configuration: - Single server deployment: http://hostname.example.com:10038/wps/portal - Cluster deployment: http://primarynode.example.com:9080/wps/portal After that your are able to authenticate successfully, click the different links in the portal to make sure that no errors are received both in the browser and in the SystermErr.log and SystemOut.log files. If you configured your LDAP registry to allow users to create and modify attributes through features such as self-registration, create a user through self-registration and verify that the user appears in LDAP by using the ldapsearch utility. 3.4 Problem determination Figure 3-5 shows problem determination's part in the installation process. Installation Database Transfer LDAP Transfer Problem Determination Figure 3-5 Problem determination The following sections outline the recommended problem determination methods for solving issues related to WebSphere Portal installation as well as the database transfer and enabling security. 3.4.1 Installation problem determination The most common installation failures occur during the configuration tasks that are run behind the scenes during the installation program. The initial sections of this chapter outline the contents of the wpsinstall.log for each installation scenario so you should be familiar with the events that take place during the installation of WebSphere Portal. This understanding 80 IBM WebSphere Portal V6 Self Help Guide