IBM BS029ML Self Help Guide - Page 183
Appendix A. Using IBM tools to find solutions and promote customer self-help
![]() |
View all IBM BS029ML manuals
Add to My Manuals
Save this manual to your list of manuals |
Page 183 highlights
A AppendixA. Using IBM tools to find solutions and promote customer self-help The information in this appendix is intended to be a guide on what tools to install and how to use those tools to best enable and promote customer self-help within your organization. Promoting a comprehensive approach on self-help within your organization will greatly improve the efficiency, product skill, and the confidence of your WebSphere Portal Server administration staff. All of our customers still have access to the IBM traditional world class remote Level 2 defect support teams when required. However, promoting this self-help strategy will enable a staff to be able to effectively and confidently address problems and new requirements in the WebSphere Portal Server environment with increased self-sufficiency. Any improvement in self-sufficiency will greatly increase the chances of reaching your companies' project deadlines on a more consistent basis. Here we outline the best practices to enable and promote customer self-help: 1. Install IBM Support Assistant. 2. Fundamentally understand the power of the WebSphere Portal Server Support site. 3. Participate actively in the WebSphere Portal Server user comminutes. 4. Register for the WebSphere Portal Server RSS feed. 5. Install the IBM Support Toolbar. 6. Utilize the IBM Education Assistant. 7. Utilize the IBM Guided Activity Assistant. More details about each of these tools will be provided throughout the remainder of this appendix Important: WebSphere Portal Server is built on top of WebSphere Application Server, so knowledge of WebSphere Application Server troubleshooting is critical as well. As we describe each of the tools and their best practices, remember to take advantage of the WebSphere Application Server options that are available with each tool. © Copyright IBM Corp. 2008. All rights reserved. 169
![](/manual_guide/products/ibm-bs029ml-self-help-guide-6d3dd71/183.png)