IBM BS029ML Self Help Guide - Page 185
How do I obtain, install, and access ISA, As of this writing
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Do you wish for advanced, easy-to-use tools designed to diagnose errors? Included in ISA is a new Tool workbench that provides you with the problem determination tools that IBM Support itself uses to resolve issues. Going forward, the various product teams will make more and more tools available for ISA's tools framework in order to enable you to perform problem determination on your desktop just like the support team. ISA also provides a Service feature with an automated system and symptom based collector. The system collector gathers general information and logs from your operating system, registry, and so on. The symptom based collection provides the unique ability to collect specific information and logs relating to a particular problem that you are having. It can also provide you with the ability to automatically enable tracing that will be helpful to IBM support as part of the data gathering process. Another aspect of the Service feature is the problem submission tool. This allows you to enter your entitlement information once and have it saved for future sessions. You can then easily create a problem report (PMR) for IBM and attach the collector file at the same time. It is simple to do and yet extremely helpful for expediting a solution from IBM. So whether you need to find information about a software fix, collect key logs, or want to build your skills on a particular product, the IBM Support Assistant can help you get that done. For more details about the features of ISA, refer to the developerWorks® article, "The Support Authority: Getting help from the IBM Support Assistant". This article does a exceptional job of explaining the features in detail and how they can be used to enable self-help. It can be found at: http://www.ibm.com/developerworks/websphere/techjournal/0706_supauth/0706_supauth. html How do I obtain, install, and access ISA The ISA tool can be downloaded from the ISA Support page at: http://www-306.ibm.com/software/support/isa/ Once on the main ISA Support page, you can download the tool by clicking the download link, which takes you to this page: https://www14.software.ibm.com/webapp/iwm/web/preLogin.do?source=isa At this page, you be required to either sign in using an existing account or register for a new account. Once signed in, the download page should look something similar to Figure A-1 on page 172. Note: As of this writing, the IBM Support Assistant and Electronic Service Agent™ represents the newest ISA code, Version 3.1. A request has been submitted to more clearly identify the code level on the page. Appendix A. Using IBM tools to find solutions and promote customer self-help 171