IBM BS029ML Self Help Guide - Page 219

How does the IBM Guided Activity Assistant help The IBM Guided Activity Assistant aims to help you answer the following questions: What should I do next? What diagnostic data should I analyze? What tool should I use to analyze it? How do I install and interact with that tool? IGAA helps you at every step of a problem determination scenario. If you are a new user and want to understand what step to take next, IGAA can explain to you in detail what next step is appropriate, and provide supporting information to give you a better understanding of the problem and the recommended solutions. IGAA does this with the philosophy of "guide first, educate later". This means IGAA tries to expose you to enough information to help you work through the current problem, but not too much that it requires extensive reading just to accomplish the first step. After you have resolved your problem, you can then retrace your steps to educate yourself at a deeper level by following designated links to the appropriate IBM Redbooks publications, Information Center pages, IBM Education Assistant modules, and other resources. If you are an advanced user and want a quick reminder of the problem determination steps to take, IGAA helps you by only showing the information necessary to move you quickly through the steps. At each point along the path, additional information is only a click away if you need specific details about any step in the problem determination workflow. While the primary goal of IGAA is to guide you through the process of problem determination, IGAA also helps you stay organized as you work through the problem determination process. At times, you might need to collect diagnostic data for deeper analysis. Keeping these files organized and associated with your problem determination session helps to keep the process efficient. You can upload the files or link to them if they are too large to make copies; those files can then be passed seamlessly to the appropriate tools that are recommended in the flows. If IGAA does not have a flow that helps you solve your problem, it can help you engage the appropriate IBM support representatives. IGAA will quickly bundle up the information you have already gathered and send that information up to IBM Support, who can then pick up right where you left off, saving a significant amount of information gathering time. Now that you know what IGAA is at a high level and how it can help you, the next section will help give you an even better understanding of the value of IGAA with a real world example of how you can leverage IGAA to help solve problems. How can I access the IBM Guided Activity Assistant (IGAA) The IBM Guided Activity Assistant is unique in that it is solely delivered through the IBM Support Assistant (ISA). As previously documented in "Best practices" on page 174, we recommend installing the IGAA tool plug-in into ISA. Appendix A. Using IBM tools to find solutions and promote customer self-help 205