Insignia NS-55DR420NA16 User Manual (English) - Page 73

Troubleshooting, FAQ, Video and audio

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32"/55" 1080p, 60Hz, LED Insignia Roku TV Troubleshooting Warning Do not try to repair your Insignia Roku TV yourself. Contact authorized service personnel. Note If the problem is not solved by using these troubleshooting instructions, turn off your Insignia Roku TV, then turn it on again. FAQ For the latest answers to Frequently Asked Questions, visit General Support & FAQs under the Support and Service section of the Insignia TV support website (www.insigniaproducts.com) and the Support section of the Roku website (www.roku.com). Video and audio Symptom Possible cause Picture does not fill the screen or The picture size may need to be adjusted there are black bars around the picture Insignia Roku TV is not on Cables are not connected correctly I don't see a Picture settings may be picture when I incorrect select an input Incorrect input may be selected Input source not detected TV input may be bad Broadcast TV may be experiencing problems TV channel or may not be set up does not appear Try this... • Adjust the picture size (aspect ratio). See the Picture Size option in Advanced picture settings menu options on page 49. • Make sure that your Insignia Roku TV is plugged into a working power outlet, and that your Insignia Roku TV is turned on. (your Insignia Roku TV had a light on the front that indicates if your Insignia Roku TV is turned off. See Status indicator on page 10.) • Make sure that the video cables are connected correctly and securely to your Insignia Roku TV. • Make sure that the antenna or cable TV is connected correctly and securely. See Connecting a cable or satellite box on page 16 or Connecting an antenna or cable TV (no box) on page 19. • Adjust the contrast and brightness. See the TV brightness option in Settings menu on page 47 or Options menu on page 48. • Adjust the TV picture. See Advanced picture settings on page 49. • Make sure that the correct input is selected for the device you want to view. See Switching TV inputs on page 46. • Make sure that the device connected to the input is turned on. • Make sure that the cord to and from the device is connected firmly and correctly to the device and your Insignia Roku TV. • Connect a different device to the same input and check to see if it works correctly. • Try another channel. The station may be experiencing problems. • Make sure that the incoming signal is compatible. • If you are trying to watch broadcast TV, make sure that Antenna TV is set up. See Setting up Antenna TV on page 42. 68 www.insigniaproducts.com

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68
32"/55" 1080p, 60Hz, LED Insignia Roku TV
www.insigniaproducts.com
Troubleshooting
FAQ
For the latest answers to Frequently Asked Questions, visit
General Support & FAQs
under the
Support and Service
section of the Insignia TV support website (
www.insigniaproducts.com
) and the Support section of the Roku website
(
www.roku.com
).
Video and audio
Warning
Do not try to repair your Insignia Roku TV yourself. Contact authorized
service personnel.
Note
If the problem is not solved by using these troubleshooting instructions,
turn off your Insignia Roku TV, then turn it on again.
Symptom
Possible cause
Try this...
Picture does not
fill the screen or
there are black
bars around the
picture
The picture size may
need to be adjusted
•
Adjust the picture size (aspect ratio). See the
Picture Size
option in
Advanced picture settings menu options
on page
49
.
I don’t see a
picture when I
select an input
Insignia Roku TV is not
on
•
Make sure that your Insignia Roku TV is plugged into a
working power outlet, and that your Insignia Roku TV is turned
on. (your Insignia Roku TV had a light on the front that
indicates if your Insignia Roku TV is turned off. See
Status
indicator
on page
10
.)
Cables are not
connected correctly
•
Make sure that the video cables are connected
correctly and
securely
to your Insignia Roku TV.
•
Make sure that the antenna or cable TV is connected correctly
and securely. See
Connecting a cable or satellite box
on
page
16
or
Connecting an antenna or cable TV (no box)
on
page
19
.
Picture settings may be
incorrect
•
Adjust the contrast and brightness. See the
TV brightness
option in
Settings menu
on page
47
or
Options menu
on
page
48
.
•
Adjust the TV picture. See
Advanced picture settings
on
page
49
.
Incorrect input may be
selected
•
Make sure that the correct input is selected for the device you
want to view. See
Switching TV inputs
on page
46
.
Input source not
detected
•
Make sure that the device connected to the input is turned on.
•
Make sure that the cord to and from the device is connected
firmly and correctly to the device and your Insignia Roku TV.
TV input may be bad
•
Connect a different device to the same input and check to see
if it works correctly.
TV channel
does not appear
Broadcast TV may be
experiencing problems
or may not be set up
•
Try another channel. The station may be experiencing
problems.
•
Make sure that the incoming signal is compatible.
•
If you are trying to watch broadcast TV, make sure that
Antenna TV is set up. See
Setting up Antenna TV
on page
42
.