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Troubleshoot Reading Bar Codes

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Chapter 8 - Troubleshoot and Maintain the Computer Troubleshoot Reading Bar Codes Use this section to troubleshoot problems that may prevent you from being able to read a bar code, such as the symbology not being enabled. Problems Reading Bar Codes Problem Solution You cannot see the illumination beam or frame from the imager when you press the Scan button and aim the imager at a bar code label. • You may be too far away from the bar code label. Try moving closer to the bar code label and scan it again. • You may be reading the bar code label "straight on." Change the reading angle and try again. • The imager hardware trigger might be disabled in Intermec Settings. To check the setting go to Start > Settings > Systems > Data Collection > Scanner Settings. Hardware trigger should be checked. When you release a Scan button or The Good Read light will remain on if you configure the handle trigger, the Good Read computer to use continuous/edge triggering. If you configure light does not turn off. the computer for level triggering and the Good Read light remains on, there may be a problem. Press one of the Scan buttons or pull the trigger again without scanning a bar code label. If the light is still on, contact your local Intermec representative. The scanner will not read the bar • Aim the scanner beam to cross the entire bar code label in code label. one pass. Vary the scanning angle. • Check the quality of the bar code label. Scan a bar code label that you know will scan. Compare the two bar code labels to see if the bar code quality is too low. You may need to replace the label that you cannot scan. • Make sure the bar code symbology is enabled and configured correctly. Use Intermec Settings to check the symbologies. Expand Data Collection > Symbologies beneath devices listed (scanner, virtual wedge) to check and enable symbologies, then scan the bar code label again. • Make sure the computer application is expecting input from a bar code. You may need to type this information instead. • The scanner may not be turned on or the scanner may be unable to scan a specific bar code. Run the ScanDiagnostic application to help you troubleshoot the problem. For more information, see 70 Series Mobile Computer User Manual 119

Section	Page
Send Feedback	12
Telephone Support	12
Who Should Read This Manual	12
Related Documents	12
Patent Information	13
Chapter 1 - About the Computer Features	15
About the 70 Series Mobile Computers	16
What’s New in This Release	18
Overview of 70 Series Features	19
About the Status LEDs	20
70 Series Accessories	22
About Language Provisioning	24
About the Battery	25
Charge the Battery	25
Change the Battery	26
About Battery Status	28
About Battery Life and Conservation	29
About the Keypad	30
Enter Characters on the QWERTY Keypad	37
Enter Characters on the Numeric Keypad	37
Enter Characters on the CK70 and CK71 Keypads	38
About the Power Button	39
About the Intermec Dashboard Button	40
Configure the Screen Backlight	41
Configure the Screen Brightness	41
Adjust the Volume	41
About the Imager	42
Use the Imager as a Flashlight	42
Read Bar Codes	43
Read RFID Tags	45
Insert a MicroSD Card	46
Install a MicroSD Card in a CN70 or CN70e	46
Install a MicroSD Card in a CK70 or CK71	49
Transfer Files to and from Your PC	51
Use Microsoft ActiveSync to Transfer Files	51
Use the Computer as a Mass Storage Device	52
Chapter 2 - About the User Interface and Intermec Applications	53
About the User Interface	54
About the Home Screen	54
Interact with the Screen	55
Title Bar Status Icons	56
Align the Screen	59
About Intermec Applications	60
Applications Available on the Mobile Computer	60
Applications You Can Download to the Mobile Computer	62
About eMDI	62
About Features Demo	62
About Image Capture	62
About Intermec Browser	63
About Intermec Connection Manager	63
About Intermec Launcher	63
About Intermec Terminal Emulator (ITE)	63
About SmartSystems	64
About Intermec RFID Demo	64
Chapter 3 - Use the Phone	65
About the Phone	66
Activate the UMTS Phone	67
Activate the CDMA Phone	68
Start the Activation Wizard	69
Turn the Phone On and Off	70
About Network Carriers	70
Switch Network Carriers	71
Add the WWAN Connection	72
About the Network Connection	73
Make a Phone Call	73
Make an Emergency Phone Call	73
Chapter 4 - Use the Camera	75
About the Color Camera	76
About the Camera Settings	77
Configure the Camera	79
Configure Camera Scenes	80
Take a Picture	80
Record a Video	81
Save Pictures and Videos to a microSD Card	81
Chapter 5 - Use GPS	83
About the Integrated GPS on Your Computer	84
Use the GPSID Installed on the Computer	84
About the GPS Module Operating Modes	85
Improve GPS Performance on the Computer	86
Chapter 6 - Configure the Computer	87
How to Configure the Computer	88
Use Intermec Settings on the Computer	89
Start Intermec Settings	89
About the Structure of Intermec Settings	89
Navigate in Intermec Settings	94
Configure Profile Settings with Intermec Settings	95
Restore Default Settings to a Menu	95
Restore Default Settings for All Parameters	95
Hide Menu Items in Intermec Settings	96
Use Intermec Settings Remotely with SmartSystems	96
About Network Communications	97
Configure 802.11a/b/g/n (Wi-Fi) Radio Communications	97
Configure Ethernet Communications	98
Configure Bluetooth Communications	98
Connect to a Bluetooth Scanner	99
Connect to a Bluetooth Printer	100
Connect to a Bluetooth Audio Device	102
Connect to an IP30 through Bluetooth	102
About Serial and USB Communications	103
Connect to a Tethered Scanner	103
Create an ISP Connection	104
Create a VPN Server Connection	105
About Wireless Security	106
Choose Between Microsoft and Funk Security	107
Select a Funk Security Profile	107
Select Microsoft as Your Security Choice	112
Load a Certificate	117
Chapter 7 - Manage the Computer	119
Manage the Computer in Your Network	120
Manage the Computer Using CloneNGo	120
Manage the Computer Using SmartSystems	120
Manage the Computer Using Third-Party Software	121
Develop and Install Applications	121
Develop RFID Applications	122
Package Your Application	122
Choose a Target Location	122
Install Applications Using SmartSystems Console	123
Install Applications Using Microsoft ActiveSync	123
Install Applications Using a Storage Card	123
Launch Applications Automatically	124
Update the System Software	124
Update Individual or Multiple Computers Using the SmartSystems Console	124
Update Individual Mobile Computers Using a microSD Card	126
Chapter 8 - Troubleshoot and Maintain the Computer	127
About the Intermec Dashboard	128
Troubleshoot Your Mobile Computer	129
Troubleshoot the Wi-Fi Connection	129
Troubleshoot 802.1x Security	130
Check 802.11 Network Status	131
Troubleshoot Reading Bar Codes	133
Use ScanDiagnostic to Troubleshoot the Scanner	134
Troubleshoot Operating the Computer	135
Troubleshoot RFID Problems	136
Call Product Support	137
Find Your Configuration Number	137
Find Your Operating System Version	137
Reset the Computer	138
Reboot the Computer	138
Cold Boot the Computer	138
Clean Boot the Computer	140
Clean the Computer	141
Appendix A - Specifications and Default Settings	143
Physical and Environmental Specifications	144
CN70 and CN70 RFID Physical Dimensions	144
CN70e and CN70e RFID Physical Dimensions	144
CK70 and CK70 RFID Physical Dimensions	144
CK71 Physical Dimensions	144
Environmental Specifications	144
Power and Electrical Specifications	145
70 Series Non-Incendive Computer Specifications	146
Operating System	146
Hardware	146
Back Accessory Interface Pin-outs	147
Touch Screen Specifications	147
Standard Communications	147
Wireless LAN	148
Regulatory Approvals	148
Bar Code Symbologies	148
Imager Reading Distances	149
EA30 Typical Reading Distances - Extended Reading Range	149
EA30 Area Imager Minimum Reading Distances	151
EA30 Area Imager Typical Reading Distances	152
EV12 Linear Imager Minimum Reading Distances	153
EV12 LInear Imager Typical Reading Distances	154
EX25 Near-Far Range Imager Minimum Reading Distance	155
EX25 Near-Far Range Imager Typical Reading Distance	156
Default Configuration	158
Data Collection Settings	158
Communications	161
Device Settings	164
GPS Settings	166
Core Messaging Service Settings	166
Device Monitor Settings	167
Virtual Wedge Settings	167
Appendix B - Keypads and Keystrokes	169
Standard Characters	170
CN70 Keypads and Keystrokes	170
CN70e Keypads and Keystrokes	175
CK70 Keypads and Keystrokes	179
CK71 Keypads and Keystrokes	186
Appendix C - ScanNGo Wi-Fi Configuration Bar Codes	195
Radio Configuration Bar Codes	196
2D Configuration Bar Codes	197
1D Configuration Bar Codes	197
Index	203
Symbols	204
Numerics	204
A	204
B	204
C	204
D	205
E	205
F	205
G	206
H	206
I	206
K	206
L	206
M	207
N	207
O	207
P	207
Q	207
R	208
S	208
T	209
U	209
V	209

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Chapter 8 — Troubleshoot and Maintain the Computer

70 Series Mobile Computer User Manual

119

Troubleshoot Reading Bar Codes

Use this section to troubleshoot problems that may prevent you from

being able to read a bar code, such as the symbology not being enabled.

Problems Reading Bar Codes

Problem

Solution

You cannot see the illumination

beam or frame from the imager

when you press the Scan button

and aim the imager at a bar code

label.

•

You may be too far away from the bar code label. Try

moving closer to the bar code label and scan it again.

•

You may be reading the bar code label “straight on.” Change

the reading angle and try again.

•

The imager hardware trigger might be disabled in Intermec

Settings. To check the setting go to

Start

> Settings >

Systems

> Data Collection > Scanner Settings

. Hardware

trigger should be checked.

When you release a

Scan

button or

handle trigger, the

Good Read

light does not turn off.

The

Good Read

light will remain on if you configure the

computer to use continuous/edge triggering. If you configure

the computer for level triggering and the

Good Read

light

remains on, there may be a problem. Press one of the

Scan

buttons or pull the trigger again without scanning a bar code

label. If the light is still on, contact your local Intermec

representative.

The scanner will not read the bar

code label.

•

Aim the scanner beam to cross the entire bar code label in

one pass. Vary the scanning angle.

•

Check the quality of the bar code label. Scan a bar code label

that you know will scan. Compare the two bar code labels to

see if the bar code quality is too low. You may need to

replace the label that you cannot scan.

•

Make sure the bar code symbology is enabled and

configured correctly. Use Intermec Settings to check the

symbologies. Expand

Data Collection

Symbologies

beneath devices listed (scanner, virtual wedge) to check and

enable symbologies, then scan the bar code label again.

•

Make sure the computer application is expecting input

from a bar code. You may need to type this information

instead.

•

The scanner may not be turned on or the scanner may be

unable to scan a specific bar code. Run the ScanDiagnostic

application to help you troubleshoot the problem. For

more information, see