Intermec CK71 70 Series Mobile Computer User Manual - Page 136

Chapter 8 - Troubleshoot and Maintain the Computer Troubleshoot RFID Problems Use this section to troubleshoot problems that may prevent you from using the Intermec RFID Demo application. Problems while working with RFID Problem Solution Intermec RFID Try the following solutions: Demo fails to start. • Verify that the RFID option is enabled in Intermec Settings. • If RFID is enabled, then select Application Connection and verify that the Reader is On and Reader Model is IM11. • If all of these options look OK and the RFID Demo still fails or the reader show up not connected under Application Connection, then try a warm boot of the computer. For more information about Intermec Settings for RFID, see Intermec RFID Demo User Guide. The RFID-enabled Try the following solutions: computer is unable to read RFID tags. • Verify that the tag works. • Verify that you are either holding the tag properly or that the tag is mounted properly. For example, a metal mount tag will not work properly unless it is mounted on metal. If you hold a tag in your hand you can detune it and it will not work properly. • Move the computer in the right position, angle, or distance, to avoid some dead spots or possible interference. • Verify that reader settings are properly configured within Intermec Settings for RFID. For example, if you enter a too low value for the Field Strength dB you may not be able to read tags. 122 70 Series Mobile Computer User Manual