Lenovo ThinkCentre M90z (English) User Guide - Page 78
Diagnostic programs, Lenovo Solution Center
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Symptom Action The wireless keyboard or mouse Verify that: does not work. • The computer is turned on. • The battery or batteries installed in the wireless keyboard or mouse are in good condition. • The wireless configurations are all set correctly. You might need to refer to the documentation that come with the wireless keyboard or mouse, or refer to your Windows Help and Support information system for wireless related instructions. If your wireless mouse has a dongle, make sure the dongle is correctly connected to one of the USB connectors on the computer. • For the wireless keyboard, no keys are stuck. • The wireless mouse is clean. The operating system does not start. Verify that you list the device where the operating system resides in the startup device sequence. Usually, the operating system is on the hard disk drive. For more information, see "Selecting a startup device" on page 63. The computer beeps multiple times before the operating system starts. Verify that no keys are stuck. Diagnostic programs Diagnostic programs are used to test hardware components of your computer. Diagnostic programs can also report operating-system-controlled settings that interfere with the correct operation of your system. Depending on the preinstalled operating system and the date when your computer was manufactured, Lenovo provides one of the following diagnostic solutions: • Lenovo Solution Center (used when the Windows operating system is running normally) • Lenovo ThinkVantage Toolbox (used when the Windows operating system is running normally) • PC-Doctor for Rescue and Recovery (used when you cannot start the Windows operating system) Notes: 1. You can also download the PC-Doctor for DOS diagnostic program from http://www.lenovo.com/support. See "PC-Doctor for DOS" on page 71 for detailed information. 2. If you are unable to isolate and repair the problem yourself after running the programs, save and print the log files created by the programs. You will need the log files when you speak to a Lenovo technical support representative. Lenovo Solution Center The Lenovo Solution Center program enables you to troubleshoot and resolve computer problems. It combines diagnostic tests, system information collection, security status, and support information, along with hints and tips for maximum system performance. Notes: • The Lenovo Solution Center program is available only on models preinstalled with the Windows 7 operating system. If your Windows 7 model is not preinstalled with the program, you can download it from http://www.lenovo.com/diagnose. • If you are using the Windows Vista or Windows XP operating system, go to http://www.lenovo.com/diagnose for the latest information on diagnostics for your computer. 70 ThinkCentre User Guide