Lexmark MS911 User's Guide - Page 207
Envelope seals when printing, Error message about reading the flash drive appears, Step 1
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Troubleshooting 207 Envelope seals when printing Action Yes a Use envelopes that have been stored in a dry environment. Contact customer Note: Printing on envelopes with high moisture content can seal the support. flaps. b Resend the print job. Does the envelope seal when printing? No The problem is solved. Error message about reading the flash drive appears Action Step 1 Check if the flash drive is inserted into the front USB port. Note: The flash drive will not work if it is inserted into the rear USB port. Yes Go to step 2. No Insert the flash drive into the front USB port. Is the flash drive inserted into the front USB port? Step 2 Wait until the printer is Go to step 3. Check if the indicator light on the printer control panel is blinking green. ready, then view the Note: A green blinking light indicates that the printer is busy. held jobs list, and then print the documents. Is the indicator light blinking green? Step 3 a Check for an error message on the display. b Clear the message. Go to step 4. The problem is solved. Does the error message still appear? Step 4 Check if the flash drive is supported. For more information on tested and approved USB flash drives, see "Supported flash drives and file types" on page 66. Go to step 5. The problem is solved. Does the error message still appear? Step 5 Check if the USB port is disabled by the system support person. Contact customer support. The problem is solved. Does the error message still appear?