Lexmark MS911 User's Guide - Page 219

Troubleshooting 219 Action Step 4 Check if the paper loaded in the tray has texture or rough finishes. Are you printing on textured or rough paper? Step 5 a Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. b Resend the print job. Yes No From the control panel, Go to step 5. set the paper texture in the Paper menu to match the paper loaded in the tray. Go to step 6. The problem is solved. Do print irregularities still appear? Step 6 a Clean the charger and the printhead lens. b Resend the print job. Go to step 7. The problem is solved. Do print irregularities still appear? Step 7 Contact customer The problem is solved. Replace the photoconductor unit, and then resend the print job. support or your service Warning-Potential Damage: Do not expose the photoconductor unit representative. to direct light for more than 10 minutes. Extended exposure to light can cause print quality problems. Do print irregularities still appear? Print is too dark Action Step 1 a From the Quality menu on the control panel, reduce the toner darkness. Note: 8 is the factory default setting. b Resend the print job. Is the print still too dark? Yes Go to step 2. No The problem is solved.