Lexmark MS911 User's Guide - Page 220

Troubleshooting 220 Action Yes Step 2 Go to step 3. a From the control panel, set the paper type, texture, and weight in the Paper menu to match the paper loaded in the tray. b Resend the print job. Is the tray set to the type, texture, and weight of the paper loaded? Step 3 Go to step 4. a Depending on your operating system, specify the paper type, texture, and weight from Printing Preferences or from the Print dialog. b Resend the print job. No Do one or more of the following: • Specify the paper type, texture, and weight from the tray settings to match the paper loaded in the tray. • Change the paper loaded in the tray to match the paper type, texture, and weight specified in the tray settings. The problem is solved. Is the print still too dark? Step 4 Check if the paper loaded in the tray has texture or rough finishes. Are you printing on textured or rough paper? Step 5 a Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. b Resend the print job. From the control panel, Go to step 5. change the texture settings in the Paper Texture menu to match the paper you are printing on. Go to step 6. The problem is solved. Is the print still too dark? Step 6 a Clean the charger and the printhead lens. b Resend the print job. Go to step 7. The problem is solved. Is the print still too dark? Step 7 Replace the photoconductor unit, and then resend the print job. Contact customer support. Warning-Potential Damage: Do not expose the photoconductor unit to direct light for more than 10 minutes. Extended exposure to light can cause print quality problems. The problem is solved. Is the print still too dark?