Lexmark MS911 User's Guide - Page 226
Streaked horizontal lines appear on prints, Step 1, Warning-Potential Damage
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Troubleshooting Streaked horizontal lines appear on prints ABCDE ABCDE ABCDE Action Yes Step 1 Go to step 2. a Depending on your operating system, specify the tray or feeder from Printing Preferences or the Print dialog. b Resend the print job. Do streaked horizontal lines appear on prints? Step 2 Go to step 3. From the control panel, set the paper type and weight in the Paper menu to match the paper loaded in the tray. Do the paper type and weight match the type and weight of the paper in the tray? Step 3 a Load paper from a fresh package. Go to step 4. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. b Resend the print job. Do streaked horizontal lines appear on prints? Step 4 a Remove, and then reinstall the photoconductor unit. Warning-Potential Damage: Do not expose the photoconductor unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. b Resend the print job. Go to step 5. Do streaked horizontal lines appear on prints? Step 5 a Clean the charger and the printhead lens. b Resend the print job. Go to step 6. Do streaked horizontal lines appear on prints? 226 No The problem is solved. Change the paper type and weight to match the paper loaded in the tray. The problem is solved. The problem is solved. The problem is solved.