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Lexmark MS911 User's Guide - Page 231

Step 1, Step 2, Step 3, Step 4, Warning-Potential Damage, Step 5, Step 6

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Troubleshooting 231 Action Step 1 a Make sure your software program is using a correct fill pattern. b Resend the print job. Yes Go to step 2. Do vertical voids appear on prints? Step 2 a From the control panel, set the paper type and weight in the Paper menu to match the paper loaded in the tray. b Resend the print job. Go to step 3. Do vertical voids appear on prints? Step 3 Go to step 4. Check if you are using a recommended type of paper. a Load the specified tray or feeder with a recommended type of paper. b Resend the print job. Do vertical voids appear on prints? Step 4 a Remove the photoconductor unit, and then reinstall it. Warning-Potential Damage: Do not expose the photoconductor unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. b Resend the print job. Go to step 5. Do vertical voids appear on prints? Step 5 a Clean the charger and the printhead lens. b Resend the print job. Go to step 6. Do vertical voids appear on prints? Step 6 Replace the photoconductor unit, and then resend the print job. Contact customer support. Do vertical voids appear on prints? No The problem is solved. The problem is solved. The problem is solved. The problem is solved. The problem is solved. The problem is solved.

Section	Page
Contents	2
Safety information	6
Learning about the printer	8
Finding information about the printer	8
Connecting the printer to an outlet	9
Selecting a location for the printer	9
Printer configurations	10
Understanding the printer control panel	13
Using the control panel	13
Understanding the colors of the Sleep button and indicator lights	13
Understanding the home screen	14
Using the touch-screen buttons	15
Setting up and using the home screen applications	17
Finding the IP address of the printer	17
Finding the IP address of the computer	17
Accessing the Embedded Web Server	17
Activating the home screen applications	18
Showing or hiding icons on the home screen	18
Using Background and Idle Screen	18
Setting up Forms and Favorites	18
Understanding Eco-Settings	19
Setting up Remote Operator Panel	20
Exporting and importing a configuration	20
Additional printer setup	21
Installing internal options	21
Available internal options	21
Accessing the controller board	21
Installing a memory card	24
Installing an optional card	25
Installing an Internal Solutions Port	26
Installing a printer hard disk	28
Removing a printer hard disk	32
Installing hardware options	33
Order of installation	33
Installing optional trays	34
Attaching cables	39
Setting up the printer software	40
Installing the printer	40
Adding available options in the print driver	40
Networking	41
Preparing to set up the printer on an Ethernet network	41
Preparing to set up the printer on a wireless network	41
Connecting the printer using the Wireless Setup Wizard	42
Connecting the printer to a wireless network using Wi-Fi Protected Setup	43
Connecting the printer to a wireless network using the Embedded Web Server	44
Changing port settings after installing a new network ISP	44
Setting up serial printing (Windows only)	45
Verifying printer setup	45
Printing a menu settings page	45
Printing a network setup page	45
Loading paper and specialty media	46
Setting the paper size and type	46
Configuring Universal paper settings	46
Loading trays	46
Loading the multipurpose feeder	48
Linking and unlinking trays	51
Linking and unlinking trays	51
Creating a custom name for a paper type	52
Assigning a custom paper type	52
Paper and specialty media guide	53
Using specialty media	53
Tips on using card stock	53
Tips on using envelopes	53
Tips on using labels	54
Tips on using letterhead	54
Tips on using transparencies	55
Paper guidelines	55
Paper characteristics	55
Selecting paper	56
Selecting preprinted forms and letterhead	56
Using recycled paper and other office papers	56
Storing paper	58
Supported paper sizes, types, and weights	58
Paper sizes supported by the printer	58
Paper types and weights supported by the printer	60
Paper sizes, types, and weights supported by the finishers	61
Printing	64
Printing forms and a document	64
Printing forms	64
Printing a document	64
Adjusting toner darkness	65
Printing from a flash drive or mobile device	65
Printing from a flash drive	65
Supported flash drives and file types	66
Printing from a mobile device	66
Printing confidential and other held jobs	67
Storing print jobs in the printer	67
Printing confidential and other held jobs	67
Modifying confidential print settings	68
Printing information pages	68
Printing a font sample list	68
Printing a directory list	69
Canceling a print job	69
Canceling a print job from the printer control panel	69
Canceling a print job from the computer	69
Understanding the printer menus	70
Menus list	70
Paper menu	71
Default Source menu	71
Paper Size/Type menu	71
Configure MP menu	74
Substitute Size menu	75
Paper Texture menu	75
Paper Loading menu	76
Custom Types menu	78
Custom Names menu	78
Custom Bin Names menu	78
Universal Setup menu	78
Bin Setup menu	79
Reports menu	80
Reports menu	80
Network/Ports menu	81
Active NIC menu	81
Standard Network or Network [x] menu	82
Reports menu	83
Network Card menu	83
TCP/IP menu	84
IPv6 menu	85
Wireless menu	85
AppleTalk menu	86
Standard USB menu	87
Parallel [x] menu	88
Serial [x] menu	90
SMTP Setup menu	93
Security menu	94
Edit Security Setups menu	94
Miscellaneous Security Settings menu	95
Confidential Print menu	95
Erase Temporary Data Files menu	96
Security Audit Log menu	97
Set Date and Time menu	97
Settings menu	98
General Settings	98
General Settings menu	98
Flash Drive	106
Print Settings menu	106
Print Settings	109
Setup menu	109
Finishing menu	110
Quality menu	112
Job Accounting menu	113
Utilities menu	115
XPS menu	115
PDF menu	116
PostScript menu	116
PCL Emul menu	116
HTML menu	119
Image menu	120
Help menu	120
Saving money and the environment	122
Saving paper and toner	122
Using recycled paper	122
Conserving supplies	122
Saving energy	123
Using Hibernate mode	123
Using Eco-Mode	123
Adjusting Sleep mode	124
Adjusting the brightness of the printer display	124
Recycling	124
Recycling Lexmark products	124
Recycling Lexmark packaging	125
Returning Lexmark cartridges for reuse or recycling	125
Securing the printer	126
Using the security lock feature	126
Statement of Volatility	126
Erasing volatile memory	127
Erasing non-volatile memory	127
Erasing printer hard disk memory	127
Configuring printer hard disk encryption	128
Finding printer security information	128
Maintaining the printer	129
Cleaning printer parts	129
Cleaning the printer	129
Cleaning the charger and the printhead lens	129
Emptying the hole punch box	132
Checking the status of parts and supplies	133
Checking the status of parts and supplies on the printer control panel	133
Checking the status of parts and supplies from the Embedded Web Server	133
Estimated number of remaining pages	133
Ordering supplies	134
Using genuine Lexmark parts and supplies	134
Ordering a toner cartridge	134
Ordering a photoconductor unit	134
Ordering a waste toner bottle	134
Ordering staple cartridges	135
Ordering a 300K maintenance kit	135
Storing parts and supplies	135
Storing supplies	135
Storing the rollers	135
Replacing supplies	136
Replacing a photoconductor unit	136
Replacing the staple cartridge	138
Replacing the staple cartridge in the staple finisher	138
Replacing the staple cartridge in the booklet finisher	140
Replacing the staple cartridge in the staple, hole punch finisher	142
Replacing the toner cartridge	143
Replacing the waste toner bottle	145
Replacing the 300K maintenance kit	147
Replacing the exhaust and ozone filters	147
Replacing the pick, feed, and separator rollers	149
Replacing the transfer module	152
Replacing the transfer roller	155
Resetting the maintenance counter	156
Moving the printer	157
Before moving the printer	157
Moving the printer to another location	157
Shipping the printer	157
Managing the printer	158
Checking the virtual display	158
Viewing reports	158
Copying printer settings to other printers	158
Configuring supply notifications from the Embedded Web Server	159
Restoring factory default settings	159
Clearing jams	160
Avoiding jams	160
Understanding jam messages and locations	161
[x]-page jam, clear jammed paper from multipurpose feeder. [200.xx]	162
[x]-page jam, open door C and clear all jammed paper. [2yy.xx]	163
[x]-page jam, slide the 3000-sheet tray and open door C. [2yy.xx]	165
[x]-page jam, open door D and clear all jammed paper. [24y.xx]	167
[x]-page jam, slide the 3000-sheet tray and open door D. [24y.xx]	168
[x]-page jam, slide the 3000-sheet tray and open door F. [24y.xx]	170
[x]-page jam, open doors G, H, and J and clear jammed paper. Leave paper in bin. [4yy.xx]	172
[x]-page jam, press latch to access area G. Leave paper in bin. [40y.xx]	176
[x]-page jam, press latch to access area G and clear jammed staples. Leave paper in bin. [402.93]	178
[x]-page jam, open door H and rotate knob H6 clockwise. Leave paper in bin. [426.xx–428.xx]	180
Troubleshooting	186
Understanding the printer messages	186
Cartridge low [88.xy]	186
Cartridge nearly low [88.xy]	186
Cartridge very low [88.xy]	186
Change [paper source] to [custom string] load [orientation]	186
Change [paper source] to [custom type name] load [orientation]	186
Change [paper source] to [paper size] load [orientation]	186
Change [paper source] to [paper type] [paper size] load [orientation]	187
Close door [x]	187
Complex page, some data may not have printed [39]	187
Configuration change, some held jobs were not restored [57]	187
Defective flash detected [51]	187
Disk full [62]	188
Disk must be formatted for use in this device	188
Disk near full. Securely clearing disk space.	188
Empty the hole punch box	188
Error reading USB drive. Remove USB.	188
Error reading USB hub. Remove hub.	188
Incorrect paper size, open [paper source] [34]	188
Insert hole punch box	189
Insert Tray [x]	189
Insufficient memory for Flash Memory Defragment operation [37]	189
Insufficient memory to collate job [37]	189
Insufficient memory to support Resource Save feature [35]	189
Insufficient memory, some Held Jobs were deleted [37]	189
Insufficient memory, some held jobs will not be restored [37]	189
Insufficient space between paper stacks in Tray 3	190
Load [paper source] with [custom string] [paper orientation]	190
Load [paper source] with [custom type name] [paper orientation]	190
Load [paper source] with [paper size] [paper orientation]	190
Load [paper source] with [paper type] [paper size] [paper orientation]	190
Load Multipurpose Feeder with [custom string] [paper orientation]	190
Load Multipurpose Feeder with [custom type name] [paper orientation]	191
Load Multipurpose Feeder with [paper size] [paper orientation]	191
Load Multipurpose Feeder with [paper type] [paper size] [paper orientation]	191
Load staples	191
Load staples [G11, G12]	192
[x] maintenance kit very low [80.xy]	192
Memory full [38]	192
Network [x] software error [54]	192
Not enough free space in flash memory for resources [52]	192
Open door H and remove paper from beneath area H10	192
Paper changes needed	193
Parallel port [x] disabled [56]	193
Photoconductor low [84.xy]	193
Photoconductor very low [84.xy]	193
Printer had to restart. Last job may be incomplete.	193
Reinstall missing or unresponsive cartridge [31.xy]	193
Reinstall missing or unresponsive photoconductor [31.xy]	194
Remove defective disk [61]	194
Remove packaging material, [area name]	194
Remove packaging material, open door C, remove metal clips	194
Remove paper from all bins	194
Remove paper from bin [x]	194
Remove paper from [linked set bin name]	194
Remove paper from standard output bin	194
Replace cartridge, 0 estimated pages remain [88.xy]	194
Replace cartridge, printer region mismatch [42.xy]	195
Replace [x] maintenance kit, 0 estimated pages remain [80.xy]	195
Replace missing photoconductor [31.xy]	195
Replace missing waste toner bottle [82.xy]	195
Replace missing cartridge [31.xy]	195
Replace paper pick rollers in [paper source], use parts and instructions in tray 1 or tray 2 compart ...	196
Replace photoconductor, 0 pages remain [84.xy]	196
Replace unsupported cartridge [32.xy]	196
Replace unsupported photoconductor [32.xy]	196
Replace waste toner bottle [82.xy]	196
Restore held jobs?	196
Serial port [x] disabled [56]	197
Some held jobs were not restored	197
SMTP server not set up. Contact system administrator.	197
Standard network software error [54]	197
Standard USB port disabled [56]	197
Supply needed to complete job	197
The device is operating in Safe Mode. Some print options may be disabled or provide unexpected results.	198
Too many flash options installed [58]	198
Too many trays attached [58]	198
Tray [x] paper size unsupported	198
Unformatted flash detected [53]	198
Unsupported disk	198
Unsupported option in slot [x] [55]	199
Waste toner bottle nearly full [82.xy]	199
Weblink server not set up. Contact system administrator.	199
Solving printer problems	199
Basic printer problems	199
The printer is not responding	199
Printer display is blank	201
Hardware and internal option problems	201
Cannot detect internal option	201
Internal print server does not operate correctly	202
Internal Solutions Port does not operate correctly	202
Tray problems	203
USB/parallel interface card does not operate correctly	204
Paper feed problems	204
Jammed pages are not reprinted	204
Paper frequently jams	205
Paper jam message remains after jam is cleared	205
Solving print problems	206
Printing problems	206
Confidential and other held jobs do not print	206
Envelope seals when printing	207
Error message about reading the flash drive appears	207
Incorrect characters print	208
Job prints from the wrong tray or on the wrong paper	208
Large jobs do not collate	209
Multiple-language PDF files do not print	209
Print job takes longer than expected	210
Print jobs do not print	211
Tray linking does not work	212
Unexpected page breaks occur	212
Print quality problems	213
Characters have jagged or uneven edges	213
Clipped pages or images	213
Gray background on prints	215
Horizontal voids appear on prints	215
Incorrect margins on prints	216
Paper curl	217
Print irregularities	218
Print is too dark	219
Print is too light	221
Printer is printing blank pages	222
Printer is printing solid black pages	223
Repeating defects appear on prints	223
Shadow images appear on prints	224
Skewed print	225
Streaked horizontal lines appear on prints	226
Streaked vertical lines appear on prints	227
Toner fog or background shading appears on prints	228
Toner rubs off	229
Toner specks appear on prints	229
Transparency print quality is poor	230
Uneven print density	230
Vertical voids appear on prints	230
Solving home screen application problems	232
An application error has occurred	232
Embedded Web Server does not open	232
Contacting customer support	233
Notices	234
Product information	234
Edition notice	234
GOVERNMENT END USERS	234
Trademarks	235
Federal Communications Commission (FCC) compliance information statement	236
Licensing notices	236
Noise emission levels	236
Waste from Electrical and Electronic Equipment (WEEE) directive	237
India E-Waste notice	237
Product disposal	237
Static sensitivity notice	237
ENERGY STAR	238
Temperature information	238
Laser notice	238
Laser advisory label	238
Power consumption	239
Product power consumption	239
Sleep Mode	240
Hibernate Mode	240
Off mode	240
Total energy usage	240
Japanese VCCI notice	241
European Community (EC) directives conformity	241
Radio interference notice	241
Regulatory notices for wireless products	241
Modular component notice	241
Exposure to radio frequency radiation	242
Industry Canada (Canada)	242
Notice to users in the European Union	242
STATEMENT OF LIMITED WARRANTY FOR LEXMARK LASER PRINTERS, LEXMARK LED PRINTERS, AND LEXMARK MULTIFUN ...	244
Patent acknowledgment	246