Lexmark MS911 User's Guide - Page 208

Troubleshooting 208 Incorrect characters print Action Step 1 Make sure that the printer is not in Hex Trace mode. Note: If Ready Hex appears on the display, then turn off the printer, and then turn it back on to deactivate Hex Trace mode. Yes Deactivate Hex Trace mode. No Go to step 2. Is the printer in Hex Trace mode? Step 2 Contact customer a From the control panel, select Standard Network or Network [x], and support. then set PCL SmartSwitch or PS SmartSwitch to On. b Resend the print job. The problem is solved. Do incorrect characters print? Job prints from the wrong tray or on the wrong paper Action Step 1 a Check if you are printing on paper that is supported by the tray. b Resend the print job. Yes No The problem is solved. Go to step 2. Did the job print from the correct tray or on the correct paper? Step 2 The problem is solved. a From the Paper menu on the printer control panel, set the paper size and type to match the paper loaded in the tray. b Resend the print job. Go to step 3. Did the job print from the correct tray or on the correct paper? Step 3 a Depending on your operating system, open Printing Preferences or the Print dialog, and then specify the paper type. b Resend the print job. The problem is solved. Go to step 4. Did the job print from the correct tray or on the correct paper? Step 4 a Check if the trays are not linked. b Resend the print job. The problem is solved. Contact customer support. Did the job print from the correct tray or on the correct paper?