Lexmark MX417 User Guide - Page 249
Internal Solutions Port does not operate correctly, Step 3
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Troubleshooting 249 Action Yes Step 3 Go to step 4. Print a menu settings page, and then check to see if the internal option is listed in the Installed Features list. Is the internal option listed in the menu settings page? Step 4 a Check if the internal option is selected. The problem is solved. It may be necessary to manually add the internal option in the printer driver to make it available for print jobs. For more information, see "Adding available options in the print driver" on page 46. b Resend the print job. Does the internal option operate correctly? Internal Solutions Port does not operate correctly Action Yes Step 1 Go to step 2. Make sure the Internal Solutions Port (ISP) is installed. a Install the ISP. For more information, see "Installing an Internal Solutions Port" on page 31. b Print a menu settings page, and then check if the ISP is listed in the Installed Options list. Is the ISP listed in the Installed Options list? Step 2 Check the cable and the ISP connection. The problem is solved. a Use the correct cable, and then make sure it is securely connected to the ISP. b Check if the ISP solution interface cable is securely connected into the receptacle of the controller board. Note: The ISP solution interface cable and the receptacle on the controller board are color‑coded. Does the Internal Solutions Port operate correctly? No Reinstall the internal option. Contact customer support. No Check if you have a supported ISP. Note: An ISP from another printer may not work on this printer. Contact customer support.
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