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Lexmark MX417 User Guide - Page 295

Contacting customer support

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Troubleshooting 295 Contacting customer support Before contacting customer support, make sure to have the following information: • Printer problem • Error message • Printer model type and serial number Go to http://support.lexmark.com to receive e‑mail or chat support, or browse through the library of manuals, support documentation, drivers, and other downloads. Technical support via telephone is also available. In the U.S. or Canada, call 1-800-539-6275. For other countries or regions, go to http://support.lexmark.com.

Section	Page
Contents	2
Safety information	7
Conventions	7
Learning about the printer	10
Finding information about the printer	10
Selecting a location for the printer	11
Printer configurations	12
Understanding the basic functions of the scanner	13
Using the ADF and scanner glass	14
Understanding the printer control panel	15
Using the printer control panel	15
Understanding the colors of the Sleep button and indicator lights	15
Understanding the home screen	16
Using the touch-screen buttons	17
Setting up and using the home screen applications	19
Finding the IP address of the computer	19
Finding the IP address of the printer	19
Accessing the Embedded Web Server	19
Customizing the home screen	20
Understanding the different applications	20
Activating the home screen applications	21
Finding information about the home screen applications	21
Setting up Forms and Favorites	21
Setting up Card Copy	22
Using MyShortcut	22
Setting up Multi Send	23
Setting up Scan to Network	23
Setting up Remote Operator Panel	24
Exporting and importing a configuration	25
Additional printer setup	26
Installing internal options	26
Available internal options	26
Accessing the controller board	27
Installing a memory card	28
Installing an optional card	30
Installing an Internal Solutions Port	31
Installing a printer hard disk	38
Removing a printer hard disk	41
Installing hardware options	42
Order of installation	42
Installing optional trays	42
Attaching cables	45
Setting up the printer software	46
Installing the printer software	46
Adding available options in the print driver	46
Networking	47
Preparing to set up the printer on an Ethernet network	47
Preparing to set up the printer on a wireless network	47
Connecting the printer using the Wireless Setup Wizard	48
Connecting the printer to a wireless network using Wi-Fi Protected Setup	49
Connecting the printer to a wireless network using the Embedded Web Server	50
Changing port settings after installing an internal solutions port	50
Setting up serial printing (Windows only)	51
Verifying printer setup	51
Printing a menu settings page	51
Printing a network setup page	52
Loading paper and specialty media	53
Setting the paper size and type	53
Configuring Universal paper settings	53
Loading trays	53
Loading the multipurpose feeder	58
Linking and unlinking trays	62
Linking and unlinking trays	62
Creating a custom name for a paper type	63
Assigning a custom paper type	63
Configuring a custom name	64
Paper and specialty media guide	65
Using specialty media	65
Tips on using letterhead	65
Tips on using transparencies	65
Tips on using envelopes	65
Tips on using labels	66
Tips on using card stock	66
Paper guidelines	67
Paper characteristics	67
Selecting paper	68
Selecting preprinted forms and letterhead	68
Using recycled paper and other office papers	68
Storing paper	70
Supported paper sizes, types, and weights	70
Supported paper sizes	70
Supported paper types and weights	72
Printing	74
Printing a document	74
Printing forms	74
Printing from a computer	74
Adjusting toner darkness	74
Printing from a mobile device	75
Printing from a mobile device using Mopria Print Service	75
Printing from a mobile device using Google Cloud Print	75
Printing from a mobile device using AirPrint	75
Printing from a mobile device using Lexmark Mobile Print	76
Printing from a flash drive	76
Printing from a flash drive	76
Supported flash drives and file types	77
Printing confidential and other held jobs	78
Storing print jobs in the printer	78
Printing held jobs	79
Modifying confidential print settings	79
Printing information pages	80
Printing a font sample list	80
Printing a directory list	80
Canceling a print job	80
Canceling a print job from the printer control panel	80
Canceling a print job from the computer	80
Copying	81
Making copies	81
Making a quick copy	81
Copying using the ADF	81
Copying using the scanner glass	82
Copying photos	82
Copying on specialty media	82
Copying on transparencies	82
Copying on letterhead	83
Customizing copy settings	83
Copying to a different size	83
Making copies using paper from a selected tray	83
Copying different paper sizes	84
Copying on both sides of the paper (duplexing)	85
Reducing or enlarging copies	85
Adjusting copy quality	85
Collating copies	86
Placing separator sheets between copies	87
Copying multiple pages onto a single sheet	87
Placing information on copies	88
Placing a header or footer on pages	88
Placing an overlay message on each page	88
Canceling a copy job	88
Canceling a copy job while the original document is in the ADF	88
Canceling a copy job while copying pages using the scanner glass	89
Canceling a copy job while pages are being printed	89
Understanding the copy options	89
Copy from	89
Copy to	89
Scale	89
Darkness	90
Sides (Duplex)	90
Collate	90
Copies	90
Content	90
Advanced Duplex	90
Save As Shortcut	90
Margin Shift	91
Edge Erase	91
Overlay	91
Cover Page Setup	91
Separator Sheets	91
Header/Footer	91
Paper Saver	91
Advanced Imaging	92
Create Booklet	92
Custom Job	92
Adjust ADF Skew	92
E-mailing	93
Setting up the e-mail function	93
Creating an e-mail shortcut	93
Creating an e-mail shortcut using the Embedded Web Server	93
Creating an e-mail shortcut using the printer control panel	94
E-mailing a document	94
Sending an e-mail using the printer control panel	94
Sending an e-mail using a shortcut number	95
Sending an e-mail using the address book	95
Customizing e-mail settings	96
Adding e-mail subject and message information	96
Changing the output file type	96
Canceling an e-mail	96
Understanding the e-mail options	97
Recipient(s)	97
Subject	97
Message	97
File Name	97
Save As Shortcut	97
Original Size	97
Darkness	97
Resolution	97
Send As	97
Content	98
Page Setup	98
Custom Job	98
Scan Preview	99
Transmission Log	99
Edge Erase	99
Advanced Imaging	99
Adjust ADF Skew	99
Faxing	100
Setting up the printer to fax	100
Initial fax setup	101
Choosing a fax connection	101
Setting up fax using a standard telephone line	101
Setting up fax using digital subscriber line	105
Setting up fax using VoIP telephone service	106
Setting up fax using cable modem connection	108
Setting up fax in countries or regions with different telephone wall jacks and plugs	109
Connecting to a distinctive ring service	112
Setting the outgoing fax name and number	112
Setting the date and time	112
Configuring the printer to observe daylight saving time	112
Sending a fax	113
Sending a fax using the printer control panel	113
Sending a fax using the computer	113
Sending a fax using a shortcut number	114
Sending a fax using the address book	114
Sending a fax at a scheduled time	115
Creating shortcuts	115
Creating a fax destination shortcut using the Embedded Web Server	115
Creating a fax destination shortcut using the printer control panel	116
Customizing fax settings	116
Changing the fax resolution	116
Making a fax lighter or darker	116
Viewing a fax log	117
Blocking junk faxes	117
Canceling an outgoing fax	117
Canceling a fax while the original documents are still scanning	117
Canceling a fax after the original documents have been scanned to memory	117
Holding and forwarding faxes	118
Holding faxes	118
Forwarding a fax	118
Understanding the fax options	119
Content	119
Resolution	119
Darkness	119
Page Setup	120
Custom Job	120
Scan Preview	120
Delayed Send	120
Advanced Imaging	120
Edge Erase	120
Transmission Log	120
Adjust ADF Skew	120
Scanning	121
Using Scan to Network	121
Scanning to an FTP address	121
Creating shortcuts	121
Creating an FTP shortcut using the Embedded Web Server	121
Creating an FTP shortcut using the printer control panel	122
Scanning to an FTP address	122
Scanning to an FTP address using the printer control panel	122
Scanning to an FTP address using a shortcut number	123
Scanning to a computer or flash drive	123
Scanning to a computer using the Embedded Web Server	123
Setting up Scan to Computer	124
Scanning to a flash drive	124
Understanding the scan options	124
FTP Address	124
File Name	125
Save As Shortcut	125
Original Size	125
Darkness	125
Resolution	125
Send As	125
Content	125
Page Setup	126
Transmission Log	126
Scan Preview	126
Edge Erase	126
Advanced Imaging	126
Custom Job	127
Adjust ADF Skew	127
Understanding the printer menus	128
Menus list	128
Paper menu	129
Default Source menu	129
Paper Size/Type menu	129
Configure MP menu	132
Substitute Size menu	133
Paper Texture menu	133
Paper Weight menu	134
Paper Loading menu	136
Custom Types menu	137
Custom Names menu	137
Custom Scan Sizes menu	138
Universal Setup menu	138
Reports Menu	139
Reports menu	139
Network/Ports menu	140
Active NIC menu	140
Standard Network or Network [x] menu	140
Reports menu	142
Network Card menu	142
TCP/IP menu	142
IPv6 menu	144
Wireless menu	144
AppleTalk menu	145
Standard USB menu	146
SMTP Setup menu	147
Security menu	149
Miscellaneous Security Settings menu	149
Confidential Print menu	149
Erase Temporary Data Files menu	150
Security Audit Log menu	151
Set Date and Time menu	151
Settings menu	152
General Settings menu	152
Copy Settings menu	159
Fax Settings menu	163
Fax Mode (Analog Fax Setup) menu	163
E-mail Settings menu	172
FTP Settings menu	177
Flash Drive menu	182
OCR Settings menu	187
Print Settings	187
Setup menu	187
Finishing menu	189
Quality menu	190
Job Accounting menu	191
Utilities menu	192
XPS menu	193
PDF menu	193
PostScript menu	194
PCL Emul menu	194
HTML menu	197
Image menu	198
Help menu	198
Saving money and the environment	199
Saving paper and toner	199
Using recycled paper	199
Conserving supplies	199
Saving energy	199
Using Eco-Mode	199
Reducing printer noise	200
Adjusting Sleep mode	201
Using Hibernate mode	201
Adjusting the brightness of the printer display	201
Recycling	202
Recycling Lexmark products	202
Recycling Lexmark packaging	202
Returning Lexmark cartridges for reuse or recycling	202
Securing the printer	203
Statement of Volatility	203
Erasing volatile memory	203
Erasing non-volatile memory	204
Erasing printer hard disk memory	204
Configuring printer hard disk encryption	205
Finding printer security information	206
Maintaining the printer	207
Cleaning printer parts	207
Cleaning the printer	207
Cleaning the scanner glass	208
Checking the status of parts and supplies	209
Checking the status of parts and supplies on the printer control panel	209
Checking the status of parts and supplies from the Embedded Web Server	209
Estimated number of remaining pages	209
Ordering supplies	209
Using genuine Lexmark parts and supplies	209
Ordering toner cartridges	210
Ordering an imaging unit	211
Ordering a maintenance kit	211
Ordering an ADF separator roller	212
Storing supplies	212
Replacing supplies	212
Replacing the toner cartridge	212
Replacing the imaging unit	214
Moving the printer	216
Moving the printer to another location	216
Shipping the printer	217
Managing the printer	218
Finding advanced networking and administrator information	218
Checking the virtual display	218
Setting up e-mail alerts	218
Viewing reports	219
Configuring supply notifications from the Embedded Web Server	219
Restoring factory default settings	220
Clearing jams	221
Avoiding jams	221
Identifying jam locations	222
Paper jam in the front door	223
Paper jam in the rear door	225
Paper jam in the standard bin	226
Paper jam in the duplex unit	227
Paper jam in trays	228
Paper jam in the multipurpose feeder	228
Paper jam in the automatic document feeder	230
Troubleshooting	231
Understanding the printer messages	231
Cartridge low [88.xy]	231
Cartridge, imaging unit mismatch [41.xy]	231
Cartridge nearly low [88.xy]	231
Cartridge very low, [x] estimated pages remain [88.xy]	231
Change [paper source] to [custom string] load [paper orientation]	231
Change [paper source] to [custom type name] load [orientation]	232
Change [paper source] to [paper size] load [orientation]	232
Change [paper source] to [paper type] [paper size] load [orientation]	232
Close flatbed cover and load originals if restarting job [2yy.xx]	232
Close front door	232
Configuration change, some held jobs were not restored [57]	233
Complex page, some data may not have printed [39]	233
Defective flash detected [51]	233
Disk full [62]	233
Disk must be formatted for use in this device	233
Error reading USB drive. Remove USB.	234
Error reading USB hub. Remove hub.	234
Fax memory full	234
Fax partition inoperative. Contact system administrator.	234
Fax server 'To Format' not set up. Contact system administrator.	234
Fax Station Name not set up. Contact system administrator.	234
Fax Station Number not set up. Contact system administrator.	235
Imaging unit low [84.xy]	235
Imaging unit nearly low [84.xy]	235
Imaging unit very low, [x] estimated pages remain [84.xy]	235
Incorrect paper size, open [paper source] [34]	235
Insert Tray [x]	235
Insufficient memory, some Held Jobs were deleted [37]	236
Insufficient memory, some held jobs will not be restored [37]	236
Insufficient memory to collate job [37]	236
Insufficient memory to support Resource Save feature [35]	236
Load multipurpose feeder with [custom string] [orientation]	236
Load multipurpose feeder with [custom type name] [orientation]	237
Load multipurpose feeder with [paper size] [orientation]	237
Load multipurpose feeder with [paper type] [paper size] [orientation]	237
Load [paper source] with [custom string] [paper orientation]	237
Load [paper source] with [custom type name] [paper orientation]	238
Load [paper source] with [paper size] [paper orientation]	238
Load [paper source] with [paper type] [paper size] [paper orientation]	238
Maintenance kit low [80.xy]	238
Maintenance kit nearly low [80.xy]	239
Maintenance kit very low [80.xy]	239
Memory full [38]	239
Memory full, cannot print faxes	239
Network [x] software error [54]	239
No analog phone line connected to modem, fax is disabled.	239
Non-Lexmark [supply type], see User’s Guide [33.xy]	239
Not enough free space in flash memory for resources [52]	240
Printer had to restart. Last job may be incomplete.	240
Reinstall missing or unresponsive cartridge [31.xy]	241
Remove paper from standard output bin	241
Replace all originals if restarting job.	241
Replace cartridge, 0 estimated pages remain [88.xy]	241
Replace defective imaging unit [31.xy]	241
Replace imaging unit, 0 estimated pages remain [84.xy]	242
Replace jammed originals if restarting job.	242
Replace maintenance kit [80.xy]	242
Replace missing imaging unit [31.xy]	242
Replace unsupported cartridge [32.xy]	242
Replace unsupported imaging unit [32.xy]	243
Restore held jobs?	243
Scanner automatic feeder cover open	243
Scanner disabled by admin [840.01]	244
Scanner disabled. Contact system administrator if problem persists. [840.02]	244
Scanner jam, remove all originals from the scanner [2yy.xx]	244
Scanner jam, remove jammed originals from the scanner [2yy.xx]	244
SMTP server not set up. Contact system administrator.	244
Some held jobs were not restored	244
Standard network software error [54]	244
Standard USB port disabled [56]	245
Supply needed to complete job	245
The device is operating in Safe Mode. Some print options may be disabled or provide unexpected results.	245
Too many flash options installed [58]	245
Too many trays attached [58]	245
Unformatted flash detected [53]	246
Weblink server not set up. Contact system administrator.	246
Solving printer problems	246
Basic printer problems	246
The printer is not responding	246
Printer display is blank	248
Hardware and internal option problems	248
Cannot detect internal option	248
Internal Solutions Port does not operate correctly	249
Tray problems	250
USB/parallel interface card does not operate correctly	251
Paper feed problems	251
Jammed pages are not reprinted	251
Paper frequently jams	252
Paper jam message remains after jam is cleared	252
Solving print problems	253
Printing problems	253
Confidential and other held documents do not print	253
Error message about reading the flash drive appears	254
Incorrect characters print	255
Job prints from the wrong tray or on the wrong paper	255
Large jobs do not collate	256
Multiple-language PDF files do not print	256
Printing slows down	256
Print jobs do not print	257
Print job takes longer than expected	258
Tray linking does not work	259
Unexpected page breaks occur	260
Print quality problems	260
Characters have jagged or uneven edges	260
Clipped pages or images	261
Compressed images appear on prints	262
Gray background on prints	263
Horizontal voids appear on prints	264
Incorrect margins on prints	265
Paper curl	266
Print irregularities	266
Print is too dark	268
Print is too light	269
Printer is printing blank pages	270
Printer is printing solid black pages	271
Repeating defects appear on prints	272
Shadow images appear on prints	273
Skewed print	273
Streaked horizontal lines appear on prints	274
Streaked vertical lines appear on prints	275
Toner fog or background shading appears on prints	277
Toner rubs off	277
Toner specks appear on prints	278
Transparency print quality is poor	278
Uneven print density	278
Vertical voids appear on prints	278