Lexmark MX417 User Guide - Page 290
Poor scanned image quality, Step 1
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Troubleshooting 290 Poor scanned image quality Action Step 1 Check if an error message appears on the display. Yes Clear the error message. Is there an error message on the printer display? Step 2 Check the quality of the original document. Go to step 3. Is the quality of the original document satisfactory? Step 3 Go to step 4. Clean the scanner glass and the ADF glass using a clean, lint‑free cloth dampened with water. Is the scanner glass clean? Step 4 Go to step 5. Check the placement of the document or photo. Make sure the document or photo is loaded facedown on the scanner glass in the upper left corner. Is the document or photo loaded correctly? Step 5 Go to step 6. Send a print job, and then check for print quality problems. • From the General Settings menu, adjust the Eco‑Mode settings. • From the Copy menu, adjust the Darkness setting. • When the print becomes faded, replace the toner cartridge. Is the print quality satisfactory? Step 6 Check the scan settings. From the Scan screen, make sure the Content Type and Content Source settings are correct for the document being scanned. Go to step 7. Are the Content Type and Content Source settings correct for the document being scanned? Step 7 Problem solved. Increase the scan resolution settings for a higher‑quality output. Did the increased resolution produce a higher‑quality output? No Go to step 2. Increase the scan resolution settings for a higher‑quality output. See "Cleaning the scanner glass" on page 208. Place the document or photo facedown on the scanner glass in the upper left corner. See "Print quality problems" on page 260. Change the Content Type and Content Source settings to match the document being scanned. Contact customer support.