Lexmark MX417 User Guide - Page 272

Troubleshooting 272 Action Yes Step 1 a Reinstall the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. Go to step 2. Warning-Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. 2 Install the imaging unit, and then the cartridge. b Resend the print job. No The problem is solved. Is the printer printing solid black pages? Step 2 Replace the imaging unit, and then resend the print job. Contact customer The problem is support. solved. Is the printer printing solid black pages? Repeating defects appear on prints Action Step 1 Measure the distance between the defects. Check for a distance between the defects that equals: • 97 mm (3.82 in.) • 47 mm (1.85 in.) • 38 mm (1.5 in.) Is the distance between defects equal to one of the listed measurements? Step 2 Replace the imaging unit, and then resend the print job. Do the repeating defects still appear? Yes No Go to step 2. 1 Check if the distance between the defects equal to 80 mm (3.15 in.) 2 Take note of the distance, and then contact customer support at http://support.l exmark.com or your service representative. Contact customer The problem is support at solved. http://support.lexm ark.com or your service representative.