Lexmark MX417 User Guide - Page 285

Troubleshooting 285 Action Step 7 Check for a dial tone. Did you hear a dial tone? Yes Go to step 8. Step 8 Temporarily disconnect other equipment (such as answering machines, computers with modems, or telephone line splitters) between the printer and the telephone line, and then try sending or receiving a fax. The problem is solved. Can you send or receive a fax? Step 9 a Temporarily disable call waiting. Contact your telephone company to obtain the keypad sequence for temporarily disabling call waiting. b Try sending or receiving a fax. The problem is solved. Can you send or receive a fax? Step 10 a Temporarily disable voice mail service. For more information, contact your telephone company. Note: If you want to use both voice mail and the printer, then consider adding a second telephone line for the printer. b Try sending or receiving a fax. The problem is solved. Can you send or receive a fax? Step 11 Scan the original document one page at a time. a Dial the fax number. b Scan the document one page at a time. The problem is solved. Can you send or receive a fax? No • Try calling the fax number to make sure that it is working properly. • If the telephone line is being used by another device, then wait until the other device is finished before sending a fax. • If you are using the On Hook Dial feature, then turn up the volume to check if you hear a dial tone. Go to step 9. Go to step 10. Go to step 11. Contact customer support.