Lexmark MX417 User Guide - Page 286

Troubleshooting 286 Can receive but not send faxes Action Step 1 Check if the printer is in Fax mode. From the home screen, touch Fax to put the printer in Fax mode, and then send the fax. Note: The Multi Send application does not support the XPS output type. To use XPS, use the regular faxing method. Yes The problem is solved. Can you send faxes? Step 2 Load the original document properly. Load the original document faceup, short edge first into the ADF tray or facedown on the scanner glass in the upper left corner. The problem is solved. Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray. Place these items on the scanner glass. Can you send faxes? Step 3 Set up the shortcut number properly. • Check if the shortcut number has been set for the telephone number that you want to dial. • Dial the telephone number manually. The problem is solved. Can you send faxes? Can send but not receive faxes Action Step 1 Check the tray or feeder. If empty, then load paper in the tray or feeder. Can you receive faxes? Yes The problem is solved. No Go to step 2. Go to step 3. Contact customer support. No Go to step 2.