Lexmark MX417 User Guide - Page 289
Cannot scan from a computer, Partial document or photo scans
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Page 289 highlights
Troubleshooting 289 • "Scan job was not successful" on page 291 • "Scanner unit does not close" on page 291 • "Scanning takes too long or freezes the computer" on page 291 • "The scanner does not respond" on page 292 Cannot scan from a computer Action Yes Step 1 Go to step 3. Make sure the printer is turned on and that Ready appears on the printer display before scanning a job. No Go to step 2. Does Ready appear before scanning the job? Step 2 Clear the error Turn off the printer, then wait for about 10 seconds, and then turn message. the printer back on. Go to step 3. Is there an error message on the printer display? Step 3 Check the cable connections between the printer and the print server to make sure they are secure. Contact customer support. For more information, see the setup documentation that came with the printer. Tighten the cable connections. Are the cable connections between the printer and the print server secure? Partial document or photo scans Action Yes Check the placement of the document or photo. Contact customer Make sure the document or photo is loaded facedown on the support. scanner glass in the upper left corner. Is the document or photo loaded correctly? No Load the document or photo facedown on the scanner glass in the upper left corner.
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