Lexmark MX417 User Guide - Page 252

Troubleshooting 252 Paper frequently jams Action Yes Step 1 Go to step 2. a Pull out the tray, and then do one or more of the following: • Make sure paper lies flat in the tray. • Check if the paper size indicators on the paper guides are aligned with the paper size indicators on the tray. • Check if the paper guides are aligned against the edges of the paper. • Make sure the paper is below the maximum paper fill indicator. • Check if you are printing on a recommended paper size and type. b Insert the tray properly. If jam recovery is enabled, then the print jobs will reprint automatically. No The problem is solved. Do paper jams still occur frequently? Step 2 a Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. b Resend the print job. Go to step 3. The problem is solved. Do paper jams still occur frequently? Step 3 a Review the tips on avoiding jams. For more information, see "Avoiding jams" on page 221. b Follow the recommendations, and then resend the print job. Contact customer support. The problem is solved. Do paper jams still occur frequently? Paper jam message remains after jam is cleared Action Check the entire paper path for jammed paper. a Remove any jammed paper. b From the printer control panel, touch Continue to clear the message. Yes Contact customer support. No The problem is solved. Does the paper jam message remain?