Lexmark MX417 User Guide - Page 292
The scanner does not respond, Step 2
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Troubleshooting 292 Action Step 2 Select a lower scan resolution. Does scanning still take too long or freeze the computer? Yes Contact customer support. No The problem is solved. The scanner does not respond Action Step 1 Check if the printer is turned on. Yes Go to step 2. No Turn on the printer. Is the printer turned on? Step 2 Check if the printer cable is securely attached to the printer and the computer, print server, option, or other network device. Go to step 3. Is the printer cable securely attached to the printer and the computer, print server, option, or other network device? Connect the printer cable securely to the printer and the computer, print server, option, or other network device. Step 3 Go to step 4. Check if the power cord is plugged into the printer and a properly grounded electrical outlet. Is the power cord plugged into the printer and a properly grounded electrical outlet? Connect the power cord to the printer and a properly grounded electrical outlet. Step 4 Turn on the switch or Go to step 5. Check if the electrical outlet is turned off by a switch or breaker. reset the breaker. Is the electrical outlet turned off by a switch or breaker? Step 5 Check if the printer is plugged into any surge protectors, uninterruptible power supplies, or extension cords. Is the printer plugged into any surge protectors, uninterruptible power supplies, or extension cords? Step 6 Check other electrical equipment plugged into the outlet. Are the other electrical equipment working? Connect the printer power cord directly to a properly grounded electrical outlet. Go to step 6. Unplug the other Go to step 7. electrical equipment and turn on the printer. If the printer does not work, then reconnect the other electrical equipment and then go to step 6.