Lexmark MX417 User Guide - Page 293
Solving home screen applications problems, An application error has occurred
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Troubleshooting 293 Action Yes Step 7 The problem is Turn off the printer, then wait for about 10 seconds, and then turn solved. the printer back on. Are the printer and scanner working? No Contact customer support. Solving home screen applications problems An application error has occurred Action Yes Step 1 Go to step 2. Check the system log for relevant details. a Open a Web browser, and then type the printer IP address in the address field. If you do not know the IP address of the printer, then you can: • View the IP address on the printer home screen. • Print a network setup page or the menu settings pages, and then locate the IP address in the TCP/IP section. Note: An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. b Click Settings > Apps > Apps Management > System tab > Log. c From the Filter menu, select an application status. d From the Application menu, select an application, and then click Submit. Does an error message appear in the log? Step 2 Resolve the error. Is the application working now? The problem is solved. No Contact customer support. Contact customer support. Embedded Web Server does not open Action Step 1 a Turn on the printer. b Open a Web browser, and then type the printer IP address. c Press Enter. Yes The problem is solved. Does the Embedded Web Server open? No Go to step 2.
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