Motorola MOTO E User Guide - Page 142

Battery Use & Safety, Battery Charging, Warning

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2. If the Product is still not functioning properly after you have followed troubleshooting instructions suggested on this website, please contact Motorola using the contact details provided on the customer support website at motorola.com/support. 3. If your Product is covered by this Limited Warranty, you may be required to download, or otherwise obtain and accept software updates. You are responsible for any third party data costs incurred when obtaining the downloads. Before we can provide any further support under this Limited Warranty you must first comply with the warranty processes (1), (2), and (3), repair instructions, and accept any necessary software updates. 4. If the software update does not fix the problem, you will receive instructions on how and where to ship the Product for assessment. We will generally need: (i) proof of purchase; (ii) a written description of the problem; (iii) the name of your mobile network service provider, if applicable; (iv) your address and telephone number. We will only use this information for the purposes of processing your claim under this Limited Warranty. 5. If the Product is not covered by this Limited Warranty (and you do not have any other statutory rights in your place of usual residence), Motorola will inform you of the availability, price, and other conditions applicable to the repair, replacement, or refund of the Product. Battery Use & Safety Warning: Your mobile device contains a battery that should only be removed by a Motorola approved service center or recycler. n Don't try to remove or replace the battery yourself. Attempting to remove or replace the battery may damage the battery and may cause burning and injury. n Don't try to take apart or fix your phone. Attempting to take apart or fix your phone may damage the battery and may cause burning and injury. n Don't crush, bend, or expose your phone to heat or liquid. This may damage the battery and may cause burning and injury. Battery Charging Charge your Motorola phone using a compatible Motorola charger, another brand class 2 Limited Power Source USB charger that complies with USB 1.1 or 2.0 and complies with EN301489-34, IEC62684 or equivalent, or a high-power USB port on a PC. Chargers that do not comply with these standards may be unsafe, and may cause slow charging, product damage, or reduced device performance. n Your phone will not charge if the temperature is too high or low. n New batteries and batteries that have been stored for a while may take longer to charge. n Only use genuine Motorola batteries, which contain safety circuitry and are designed to give the best performance in your Motorola device. For Assistance 134

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For Assistance
134
2.
If the Product is still not functioning properly after you have followed troubleshooting instructions
suggested on this website, please contact Motorola using the contact details provided on the
customer support website at
motorola.com/support
.
3.
If your Product is covered by this Limited Warranty, you may be required to download, or
otherwise obtain and accept software updates. You are responsible for any third party data costs
incurred when obtaining the downloads.
Before we can provide any further support under this Limited Warranty you must first comply
with the warranty processes (1), (2), and (3), repair instructions, and accept any necessary
software updates.
4.
If the software update does not fix the problem, you will receive instructions on how and where to
ship the Product for assessment. We will generally need: (i) proof of purchase; (ii) a written
description of the problem; (iii) the name of your mobile network service provider, if applicable;
(iv) your address and telephone number. We will only use this information for the purposes of
processing your claim under this Limited Warranty.
5.
If the Product is not covered by this Limited Warranty (and you do not have any other statutory
rights in your place of usual residence), Motorola will inform you of the availability, price, and
other conditions applicable to the repair, replacement, or refund of the Product.
Battery Use & Safety
Warning
: Your mobile device contains a battery that should only be removed by a Motorola
approved service center or recycler.
n
Don’t try to remove or replace the battery yourself. Attempting to remove or replace the battery
may damage the battery and may cause burning and injury.
n
Don’t try to take apart or fix your phone. Attempting to take apart or fix your phone may damage
the battery and may cause burning and injury.
n
Don’t crush, bend, or expose your phone to heat or liquid. This may damage the battery and may
cause burning and injury.
Battery Charging
Charge your Motorola phone using a compatible Motorola charger, another brand class 2 Limited
Power Source USB charger that complies with USB 1.1 or 2.0 and complies with EN301489-34,
IEC62684 or equivalent, or a high-power USB port on a PC. Chargers that do not comply with these
standards may be unsafe, and may cause slow charging, product damage, or reduced device
performance.
n
Your phone will not charge if the temperature is too high or low.
n
New batteries and batteries that have been stored for a while may take longer to charge.
n
Only use genuine Motorola batteries, which contain safety circuitry and are designed to give the
best performance in your Motorola device.