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Troubleshooting

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6. Troubleshooting 6 This chapter provides information to help you diagnose and solve problems you might have with your router. If you do not find the solution here, visit the NETGEAR support site at http://support.netgear.com for product and contact information. This chapter contains the following sections: • Forgotten Passwords • WiFi Connections • Changes Not Saved • Troubleshoot with the LEDs • Cannot Log In to the Router • Troubleshoot IP Addresses • The Router Cannot Access the Internet • Troubleshoot Your Network Using the Ping Utility 64

Section	Page
N150 and N300 Wireless Routers	1
Contents	3
1. Hardware Setup	6
Hardware Features	7
Front Panel LEDs	7
Back Panel	7
Position Your Router	8
Cable Your Router	9
Verify the Cabling	10
2. Connect to the Network and Access the Router	11
Connect to the Network	12
Wired Connection	12
WiFi Connection	12
Types of Logins	13
Use a Web Browser to Access the Router	13
NETGEAR genie Automatic Internet Setup	13
Log In to the Router	14
3. Specify Your Internet Settings	16
Use the Internet Setup Wizard	17
Manually Set Up the Internet Connection	18
Specify an Internet Connection Without a Login	18
Specify an Internet Connection That Uses a Login	19
Change the MTU Size	21
4. Networking	24
View or Change WAN Settings	25
Set Up a Default DMZ Server	26
Change the Router’s Device Name	27
Change the LAN TCP/IP Settings	28
Specify the IP Addresses that the Router Assigns	29
Disable the DHCP Server Feature in the Router	30
Reserve LAN IP Addresses	31
Use the WPS Wizard for WiFi Connections	33
Specify Basic WiFi Settings	33
Change the WiFi Security Option	35
Set Up a Guest Network	36
Control the Wireless Radio	38
Enable or Disable the Wireless Radio	38
Set Up a Wireless Schedule	39
Set up a Wireless Access List	40
Specify WPS Settings	42
Wireless Distribution System	42
Set Up the Base Station	43
Set Up a Repeater	44
Static Routes	46
View Devices Currently on the Network	48
Improve Network Connections with Universal Plug and Play	49
5. Manage Your Network	51
Update the Router Firmware	52
Change the admin Password	53
Recover the admin Password	53
View Router Status	55
View the Internet Connection Settings	56
Display Internet Port Statistics	56
View the Internet Connection Status	57
View Wireless Settings	59
View Guest Network Settings	60
Reboot the Router	61
Manage the Configuration File	61
Back Up Settings	62
Restore Configuration Settings	62
Erase Configuration Settings	63
6. Troubleshooting	64
Forgotten Passwords	65
admin Password	65
WiFi Passwords	65
WiFi Connections	66
Changes Not Saved	67
Troubleshoot with the LEDs	67
Apply Power to the Router and Check the LEDs	67
All LEDs Remain Lit	68
Power LED Is Off or Blinking	68
Power LED Stays Amber	68
Internet LEDs Is Off	68
WiFi LED Is Off	69
Cannot Log In to the Router	69
The Router Cannot Access the Internet	70
Troubleshoot Internet Browsing	71
Troubleshoot a PPPoE Internet Connection	71
Troubleshoot Your Network Using the Ping Utility	72
Test the LAN Path to Your Router	72
Test the Path from Your Computer to a Remote Device	73
Troubleshoot IP Addresses	74
A. Supplemental Information	75
Factory Settings	76