Samsung CLX-9250ND Administration Guide - Page 42

5 Troubleshooting

D60719-07

42

5

Troubleshooting

5.1

Introduction

This chapter contains troubleshooting hints for the SafeCom Go Samsung

product. Additional troubleshooting hints are available in the Troubleshooting

chapter in

SafeCom G3 Administrator’s

Manual

D60603

.

5.2

SafeCom Go Samsung device trace facility

Use the

Mail to SafeCom Support

button on the SafeCom Go Samsung

Information

web page (2.6.3) to collect information from the device, such as

device firmware version and last device states.

Use the SafeCom Go Samsung log only if SafeCom Support instructs you to do

so. The log facility is enabled on the SafeCom Go Samsung

Log

web page

(2.6.5).

5.3

SafeCom Help Desk Assistant

We want your SafeCom solution to be one that reduces not only print costs, but

is also easy to support. In the following you will find useful troubleshoot hints.

The most common problems reported by end-users have been compiled into an

online

SafeCom Help Desk Assistant

available at safecom.eu/help

5.4

HTTP response! cc = 401

If you get the error message "

Error in HTTP response! cc = 401"

when updating

the SafeCom software, you have entered the wrong password. Wait 3 minutes

before trying again. During this period it is not possible to login to the device

page.

5.5

Device web page is displayed incorrectly

If the SafeCom GO Samsung configuration web page is not displayed correctly in

Windows Internet Explorer 8 or 9, turn on Compatibiltiy View.

5.6

At the printer:

Error message "The UI is not

being displayed correctly"

This message might appear when a user taps an icon other than Pull Print to

start the login process with user code or Windows credentials. To resolve this:

1.

Click

Cancel

to the error message.

2.

Go to the main screen and tap the desired function again.

Section	Page
1 Introduction	5
1.1 SafeCom Go Samsung	5
1.2 Requirements	5
1.3 SafeCom ID devices	6
1.4 Supported languages	6
1.5 Available documentation	7
1.6 About this manual	8
1.7 Document history	9
2 SafeCom Go Samsung	10
2.1 Overview	10
2.2 SafeCom Go Samsung software installation	11
2.2.1 Uninstall earlier version of SafeCom Go Samsung	11
2.2.2 How to	11
2.3 SafeCom settings for A3 models	12
2.3.1 Login to device web page:	12
2.3.2 Enter IP address or hostname of the SafeCom server:	12
2.3.3 Disable Print Confirmation Sheet	13
2.4 SafeCom settings for A4 models	14
2.4.1 Login to device web page:	14
2.4.2 Enter IP address or hostname of the SafeCom server:	14
2.4.3 Disable Print Confirmation Sheet	14
2.4.4 Automatically fill-in Scan to E-mail fields	15
2.5 Install card reader	16
2.6 SafeCom Go Samsung web pages	16
2.6.1 Open SafeCom Settings in a web browser	16
2.6.2 Configuration web page	17
2.6.3 Information web page	21
2.6.4 Register web page	22
2.6.5 Log web page	23
2.7 SafeCom Go Samsung - How to	24
2.7.1 Get the SafeCom Go Samsung software	24
2.7.2 Specify SafeCom Server	24
2.7.3 Register device	24
2.7.4 Resend configuration	25
2.7.5 Select user identification method	25
2.7.6 Login with Windows without specifying the domain	25
2.7.7 Login without PIN code	25
2.7.8 Enable Send to E-mail – with prefilled from: and to: fields	26
2.7.9 Control user access rights	26
2.7.10 Disable authentication for copy function	26
2.7.11 Control max length of encryption keys	27
2.7.12 Change language	27
2.7.13 Restore factory default	29
2.7.14 Determine the version	29
2.7.15 Change the device home server	30
2.7.16 Update SafeCom Go Samsung software	30
2.7.17 Is the SafeCom Go Samsung software loaded?	30
2.7.18 Uninstall SafeCom Go Samsung	31
3 Use SafeCom Go Samsung - A3 models	32
3.1 Register card with Windows credentials	32
3.2 Register card with PUK code	32
3.3 Login	33
3.4 Pull Print	35
3.5 Copy	36
3.6 Network Folder	36
3.7 E-mail	36
3.8 Logout	36
4 Use SafeCom Go Samsung - A4 models	37
4.1 Register card with Windows credentials	37
4.2 Register card with PUK code	37
4.3 Login	38
4.4 Pull Print	40
4.5 Copy	41
4.6 Scan	41
4.7 E-mail	41
4.8 Logout	41
5 Troubleshooting	42
5.1 Introduction	42
5.2 SafeCom Go Samsung device trace facility	42
5.3 SafeCom Help Desk Assistant	42
5.4 HTTP response! cc = 401	42
5.5 Device web page is displayed incorrectly	42
5.6 At the printer: Error message \	42
5.7 At the printer: Login service not available	43
5.8 At the printer: User unknown	43
5.9 At the printer: Login denied	43
5.10 At the printer: Restricted access	43
5.11 At the printer: Error printing document	43
5.12 At the printer: Question mark before the document name	44
5.13 At the printer: Login error <number>	44
5.14 At the printer: Card reading not working	44
5.15 Tracking information	44
6 Regulatory information	45

Samsung CLX-9250ND Administration Guide - Page 42

Troubleshooting

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