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Samsung CLX-9250ND Administration Guide - Page 44

At the printer: Card reading not working - service manual

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5 Troubleshooting 5.12 At the printer: Question mark before the document name The list of supported device drivers does not include an entry matching the driver you used. Use the web browser to add the driver name to the list. 5.13 At the printer: Login error  Is the SafeCom Service running on the SafeCom server?  Is the SafeCom device registered at the SafeCom server? 5.14 At the printer: Card reading not working  Is the card reader firmly connected?  Is the card compatible with the reader?  Is the correct card reader patch installed?  Try moving the card reader away from the device to check if it is an electrical interference preventing the reader from working. 5.15 Tracking information The format of the tracking data is documented in SafeCom G3 Administrator's Manual D60603. If an attempt is made to disconnect or otherwise tamper with device to avoid tracking, then print jobs are recorded as "Interrupted" instead of "Completed." Canceled documents are also tracked as Interrupted. If Post Track is enabled on the configuration web page (2.6.2) the tracking record for print jobs is adjusted to reflect what was actually printed. However, if the job is interrupted, the tracking record is not adjusted and will reflect the tracking data that was determined when the documented was processed in the print queue. D60719-07 44

Section	Page
1 Introduction	5
1.1 SafeCom Go Samsung	5
1.2 Requirements	5
1.3 SafeCom ID devices	6
1.4 Supported languages	6
1.5 Available documentation	7
1.6 About this manual	8
1.7 Document history	9
2 SafeCom Go Samsung	10
2.1 Overview	10
2.2 SafeCom Go Samsung software installation	11
2.2.1 Uninstall earlier version of SafeCom Go Samsung	11
2.2.2 How to	11
2.3 SafeCom settings for A3 models	12
2.3.1 Login to device web page:	12
2.3.2 Enter IP address or hostname of the SafeCom server:	12
2.3.3 Disable Print Confirmation Sheet	13
2.4 SafeCom settings for A4 models	14
2.4.1 Login to device web page:	14
2.4.2 Enter IP address or hostname of the SafeCom server:	14
2.4.3 Disable Print Confirmation Sheet	14
2.4.4 Automatically fill-in Scan to E-mail fields	15
2.5 Install card reader	16
2.6 SafeCom Go Samsung web pages	16
2.6.1 Open SafeCom Settings in a web browser	16
2.6.2 Configuration web page	17
2.6.3 Information web page	21
2.6.4 Register web page	22
2.6.5 Log web page	23
2.7 SafeCom Go Samsung - How to	24
2.7.1 Get the SafeCom Go Samsung software	24
2.7.2 Specify SafeCom Server	24
2.7.3 Register device	24
2.7.4 Resend configuration	25
2.7.5 Select user identification method	25
2.7.6 Login with Windows without specifying the domain	25
2.7.7 Login without PIN code	25
2.7.8 Enable Send to E-mail – with prefilled from: and to: fields	26
2.7.9 Control user access rights	26
2.7.10 Disable authentication for copy function	26
2.7.11 Control max length of encryption keys	27
2.7.12 Change language	27
2.7.13 Restore factory default	29
2.7.14 Determine the version	29
2.7.15 Change the device home server	30
2.7.16 Update SafeCom Go Samsung software	30
2.7.17 Is the SafeCom Go Samsung software loaded?	30
2.7.18 Uninstall SafeCom Go Samsung	31
3 Use SafeCom Go Samsung - A3 models	32
3.1 Register card with Windows credentials	32
3.2 Register card with PUK code	32
3.3 Login	33
3.4 Pull Print	35
3.5 Copy	36
3.6 Network Folder	36
3.7 E-mail	36
3.8 Logout	36
4 Use SafeCom Go Samsung - A4 models	37
4.1 Register card with Windows credentials	37
4.2 Register card with PUK code	37
4.3 Login	38
4.4 Pull Print	40
4.5 Copy	41
4.6 Scan	41
4.7 E-mail	41
4.8 Logout	41
5 Troubleshooting	42
5.1 Introduction	42
5.2 SafeCom Go Samsung device trace facility	42
5.3 SafeCom Help Desk Assistant	42
5.4 HTTP response! cc = 401	42
5.5 Device web page is displayed incorrectly	42
5.6 At the printer: Error message \	42
5.7 At the printer: Login service not available	43
5.8 At the printer: User unknown	43
5.9 At the printer: Login denied	43
5.10 At the printer: Restricted access	43
5.11 At the printer: Error printing document	43
5.12 At the printer: Question mark before the document name	44
5.13 At the printer: Login error <number>	44
5.14 At the printer: Card reading not working	44
5.15 Tracking information	44
6 Regulatory information	45