Samsung CLX-9250ND Administration Guide - Page 43

5 Troubleshooting

D60719-07

43

5.7

At the printer: Login service not available

This message is displayed when communication is lost between the device and

the SafeCom server. Check the following:



If you experience problems after consecutive loads of the SafeCom Go

Samsung software to a Samsung device then power cycle the Samsung

device.



Does the Configuration web page (2.7.2) reference a SafeCom server and

is the IP address and Group name correct?



Is the SafeCom Service running on the SafeCom server?



Is the network down?



Is there a firewall blocking the communication?



Is the device connected to the network?

The message is cleared and the device returns to normal operation by itself a

couple of minutes after communication is restored.

5.8

At the printer: User unknown

The used card (or entered user code) is unknown. Make sure the card is

registered (0).

5.9

At the printer: Login denied



Wrong PIN code.



The device is not registered.



Too many consecutive failed login attempts has caused

Prevent login

to

be checked on the

Identification

tab in the

User properties

dialog.

If none of the above accounts for the message it could be because the Windows

system on the SafeCom server does not allow any more connections. If you also

get the message

“Connection error. Login failed” when you try to login to

SafeCom Administrator

, then you should restart the computer.

5.10

At the printer: Restricted access



The user is not allowed to use the device.



A Pay user is trying to login and

Pay

is not selected on the

License

tab in

the

Device properties

dialog.

5.11

At the printer: Error printing document



Pull Print

is cleared on the

License

tab in the

Device properties

dialog.



Pull Print

is cleared on the

Settings

tab in the

Device properties

dialog.

Section	Page
1 Introduction	5
1.1 SafeCom Go Samsung	5
1.2 Requirements	5
1.3 SafeCom ID devices	6
1.4 Supported languages	6
1.5 Available documentation	7
1.6 About this manual	8
1.7 Document history	9
2 SafeCom Go Samsung	10
2.1 Overview	10
2.2 SafeCom Go Samsung software installation	11
2.2.1 Uninstall earlier version of SafeCom Go Samsung	11
2.2.2 How to	11
2.3 SafeCom settings for A3 models	12
2.3.1 Login to device web page:	12
2.3.2 Enter IP address or hostname of the SafeCom server:	12
2.3.3 Disable Print Confirmation Sheet	13
2.4 SafeCom settings for A4 models	14
2.4.1 Login to device web page:	14
2.4.2 Enter IP address or hostname of the SafeCom server:	14
2.4.3 Disable Print Confirmation Sheet	14
2.4.4 Automatically fill-in Scan to E-mail fields	15
2.5 Install card reader	16
2.6 SafeCom Go Samsung web pages	16
2.6.1 Open SafeCom Settings in a web browser	16
2.6.2 Configuration web page	17
2.6.3 Information web page	21
2.6.4 Register web page	22
2.6.5 Log web page	23
2.7 SafeCom Go Samsung - How to	24
2.7.1 Get the SafeCom Go Samsung software	24
2.7.2 Specify SafeCom Server	24
2.7.3 Register device	24
2.7.4 Resend configuration	25
2.7.5 Select user identification method	25
2.7.6 Login with Windows without specifying the domain	25
2.7.7 Login without PIN code	25
2.7.8 Enable Send to E-mail – with prefilled from: and to: fields	26
2.7.9 Control user access rights	26
2.7.10 Disable authentication for copy function	26
2.7.11 Control max length of encryption keys	27
2.7.12 Change language	27
2.7.13 Restore factory default	29
2.7.14 Determine the version	29
2.7.15 Change the device home server	30
2.7.16 Update SafeCom Go Samsung software	30
2.7.17 Is the SafeCom Go Samsung software loaded?	30
2.7.18 Uninstall SafeCom Go Samsung	31
3 Use SafeCom Go Samsung - A3 models	32
3.1 Register card with Windows credentials	32
3.2 Register card with PUK code	32
3.3 Login	33
3.4 Pull Print	35
3.5 Copy	36
3.6 Network Folder	36
3.7 E-mail	36
3.8 Logout	36
4 Use SafeCom Go Samsung - A4 models	37
4.1 Register card with Windows credentials	37
4.2 Register card with PUK code	37
4.3 Login	38
4.4 Pull Print	40
4.5 Copy	41
4.6 Scan	41
4.7 E-mail	41
4.8 Logout	41
5 Troubleshooting	42
5.1 Introduction	42
5.2 SafeCom Go Samsung device trace facility	42
5.3 SafeCom Help Desk Assistant	42
5.4 HTTP response! cc = 401	42
5.5 Device web page is displayed incorrectly	42
5.6 At the printer: Error message \	42
5.7 At the printer: Login service not available	43
5.8 At the printer: User unknown	43
5.9 At the printer: Login denied	43
5.10 At the printer: Restricted access	43
5.11 At the printer: Error printing document	43
5.12 At the printer: Question mark before the document name	44
5.13 At the printer: Login error <number>	44
5.14 At the printer: Card reading not working	44
5.15 Tracking information	44
6 Regulatory information	45

Samsung CLX-9250ND Administration Guide - Page 43

At the printer: Restricted access

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