Sharp 3800M Operation Manual - Page 129

13. TROUBLE ? Troubleshooting Some problems are common to the copier, printer and scanner features, so also check TROUBLESHOOTING on page 99. Problem Possible cause Solution Printer driver cannot be installed. Hard disk free space is not sufficient for installation of the printer driver. Delete unnecessary files and application software to increase hard disk free space. (The driver requires at least 11MB free space.) See page 104 The operating system is not Use Windows 3.1x, Windows 95, Windows 98 proper. or Windows NT 4.0. See page 104 Paper does Paper is not set correctly. Insert the paper correcly. See page 12 not feed into the machine. Too much paper in the paper Remove excessive paper from the paper tray. tray. For envelopes, transparency film, and labels, feed one sheet at a time. See page 12 The machine The interface cable might does not not be connected properly. print. The interface cable is defective. Check the interface connection. See page 103 Check the cable with a computer and printer which you know work. If printing is still not possible, the interface cable is defective. The port setting is incorrect. Check the printer settings in the Windows Control panel to make sure that the print job is being sent to the correct port 13 (for example, LTP1). The TD cartridge or drum cartridge is not installed properly. Ensure that the TD cartridge and drum cartridge are installed properly. See page 29, 31 The printer may be configured incorrectly. The printer driver may be incorrectly installed. Check the application to make sure that all the print settings are correct. Reinstall the printer driver software and try printing a test page. See page 104 TROUBLE? 119 UK 13 TROUBLE LEO.p65 119 30/03/00, 17:42