Sony SRG300SE User Manual (SRG-300SE User's Guide) - Page 59

Troubleshooting

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Troubleshooting Before bringing in your camera for service, check the following as a guide to troubleshooting the problem. If the problem cannot be corrected, consult your Sony dealer. Symptom Cause Remedy The power of the camera is not The AC power adaptor is not connected to the Insert the power cord firmly as far as it will go. turned on. DC 12 V connector firmly. The AC power cord is not connected firmly Insert the power cord firmly as far as it will go. into the AC power adaptor or the AC outlet. The picture is not displayed on the video monitor connected to the SDI output. The video cable is not connected properly. The exposure is not set correctly on the camera. Check the connection between the camera and video monitor. Set the exposure correctly on the EXPOSURE menu (page 53). The video format of SDI output is not set correctly. Check the selected output signal format of the camera and the input signal format of the connected monitor. Pan, tilt, or zoom cannot be operated. A menu is displayed on the external video monitor screen. Cancel the menu. The panning or tilting range is limited. Change the PAN/TILT LIMIT setting on the PAN TILT ZOOM menu (page 41 or 55). The modes other than FULL AUTO cannot be set in the EXPOSURE menu. WDR (View-DR) is not set to OFF. After setting the WDR (View-DR) to OFF, select the MODE of the EXPOSURE (page 23 or 53). The VISCA CONTROL is not available with a computer connected to the camera. The computer is not correctly connected to the Check the connection between the camera and camera. computer. Check that the baud rate setting of the serial communication (9,600 bps or 38,400 bps) is properly made. The POWER indicator and - NETWORK indicator are not lit. Check that the supplied AC adapter is used. Do not use an extension cord or a power strip. Try another AC outlet. Camera images are not - displayed. Unplug the AC adapter from the AC outlet for 10 seconds, then plug it in again. If camera images are still not displayed, initialize the camera. For details, see "Initialize Tab" on page 21. The wired network connection - cannot be established. Confirm that the network cable is connected correctly to the camera, router, and computer. Enable the DHCP setting of your router. Change the network cable since it may be broken. The camera cannot be operated at - all. Unplug the power cord from the AC outlet, and plug it again after waiting a while. Others 59 Troubleshooting

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59
Troubleshooting
Troubleshooting
Before bringing in your camera for service, check the following as a guide to troubleshooting the problem. If the
problem cannot be corrected, consult your Sony dealer.
Symptom
Cause
Remedy
The power of the camera is not
turned on.
The AC power adaptor is not connected to the
DC 12 V connector firmly.
Insert the power cord firmly as far as it will go.
The AC power cord is not connected firmly
into the AC power adaptor or the AC outlet.
Insert the power cord firmly as far as it will go.
The picture is not displayed on
the video monitor connected to
the SDI output.
The video cable is not connected properly.
Check the connection between the camera and video
monitor.
The exposure is not set correctly on the
camera.
Set the exposure correctly on the EXPOSURE menu
(page 53).
The video format of SDI output is not set
correctly.
Check the selected output signal format of the
camera and the input signal format of the connected
monitor.
Pan, tilt, or zoom cannot be
operated.
A menu is displayed on the external video
monitor screen.
Cancel the menu.
The panning or tilting range is limited.
Change the PAN/TILT LIMIT setting on the PAN
TILT ZOOM menu (page 41 or 55).
The modes other than FULL
AUTO cannot be set in the
EXPOSURE menu.
WDR (View-DR) is not set to OFF.
After setting the WDR (View-DR) to OFF, select the
MODE of the EXPOSURE (page 23 or 53).
The VISCA CONTROL is not
available with a computer
connected to the camera.
The computer is not correctly connected to the
camera.
Check the connection between the camera and
computer.
Check that the baud rate setting of the serial
communication (9,600 bps or 38,400 bps) is
properly made.
The POWER indicator and
NETWORK indicator are not lit.
—
Check that the supplied AC adapter is used.
Do not use an extension cord or a power strip.
Try another AC outlet.
Camera images are not
displayed.
—
Unplug the AC adapter from the AC outlet for 10
seconds, then plug it in again.
If camera images are still not displayed, initialize
the camera.
For details, see “Initialize Tab” on page 21.
The wired network connection
cannot be established.
—
Confirm that the network cable is connected
correctly to the camera, router, and computer.
Enable the DHCP setting of your router.
Change the network cable since it may be broken.
The camera cannot be operated at
all.
—
Unplug the power cord from the AC outlet, and plug
it again after waiting a while.