Toshiba Satellite P55W Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U
Toshiba Satellite P55W Manual
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- Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 1
14 & 15 Series User's Guide (Windows 10) If you need assistance: Technical support is available online at Toshiba's Web site at support.toshiba.com. At this Web site, you will find answers for many commonly asked technical questions plus many downloadable software drivers, BIOS updates, and other - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 2
of California only. Model: Satellite®/Satellite Pro® E40W/P50W-C Series Recordable all set-up and usage instructions in the applicable user guides and/or manuals enclosed or provided electronically. If UNINTERRUPTED OR ERROR FREE. YOU AGREE THAT TOSHIBA, ITS AFFILIATES AND SUPPLIERS SHALL HAVE NO - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 3
OR LOST DUE TO ANY TROUBLE, FAILURE OR MALFUNCTION OF THE HARD DISK DRIVE OR OTHER STORAGE DEVICES AND THE DATA CANNOT BE RECOVERED, TOSHIBA SHALL NOT BE LIABLE FOR "critical applications." "Critical applications" means life support systems, medical applications, connections to implanted medical - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 4
Part 15 of the FCC Rules. Operation is subject to the following two conditions: ❖ This device may not cause harmful interference. ❖ This device must accept any interference received, including interference that may cause undesired operation. Contact Toshiba's Support Web site at support.toshiba.com - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 5
. If you should experience any such problem, immediately turn off either one of your Bluetooth or Wireless LAN. Please contact Toshiba computer product support on Web site http://www.toshiba-europe.com/computers/tnt/ bluetooth.htm in Europe or support.toshiba.com in the United States for more - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 6
and recommendations, TOSHIBA believes Bluetooth wireless of scientists who continually review and interpret the where the risk of interference to other devices or services is perceived or identified as harmful. If you with Bluetooth wireless technology prior to turning on the equipment. Exposure to - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 7
problem, immediately turn off your Bluetooth or Wireless LAN device. Please contact Toshiba computer product support on Web site http://www.toshiba-europe.com/computers/tnt/ bluetooth.htm in Europe or support.toshiba who continually review and interpret services is perceived or identified as harmful. - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 8
devices in a specific organization or environment (e.g. airports), you are encouraged to ask for authorization to use the Wireless LAN device prior to turning on the equipment. Exposure to Radio Frequency Radiation The radiated output power of the Wireless LAN is far below the FCC radio frequency - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 9
GHz to 5.25 GHz frequency range. Industry Canada requires this product to be used indoors for frequency range 5.15 GHz to 5.25 GHz to reduce the potential for harmful interference to co-channel Mobile Satellite systems. High-power radars are allocated as primary users of the 5.25 GHz to 5.35 GHz and - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 10
related European Directives. The party responsible for CE-Marking is TOSHIBA Europe GmbH, Hammfelddamm 8, 41460 Neuss, Germany. The European Union -out wheeled bin with a black bar symbol. If the product's battery or accumulator contains more than the specified values of lead (Pb), mercury (Hg), and - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 11
only and does not apply to end users in other countries such as the United States. Although the initial emphasis is in Europe, Toshiba is already working with design engineers, suppliers, and other partners to determine appropriate worldwide product life cycle planning and end-of-life strategies - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 12
12 Italia: Nederland: Bande de fréquence restreinte: seuls les canaux 1- 7 (2400 et 2454 MHz respectivement) doivent être utilisés endroits extérieur en France. Vous pouvez contacter l'Autorité de Régulation des Télécommunications (http://www.arttelecom.fr) pour la procédure à suivre. License - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 13
Point's radar detection feature will automatically restart operation on a channel free of radar. You may consult with the local technical support staff responsible for the wireless network to ensure the Access Point device(s) are properly configured for European Community operation. Taiwan Article - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 14
to other radio stations, promptly change the frequency being used, change the location of use, or turn off the source of emissions. 3. Contact TOSHIBA Direct PC if you have problems with interference caused by this product to Other Radio Stations. 2. Indication The indication shown below appears - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 15
bandwidth from 2,400 MHz to 2,483.5 MHz. 3. TOSHIBA Direct PC Monday - Friday: 10:00 - 17:00 Toll Free Tel: 0120-15-1048 Direct Dial: 03-3457-4850 Fax: 03- This guide is copyrighted by Toshiba America Information Systems, Inc. with all rights reserved. Under the copyright laws, this guide cannot - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 16
INDIRECTLY FROM ANY TECHNICAL OR TYPOGRAPHICAL ERRORS OR OMISSIONS CONTAINED HEREIN OR FOR DISCREPANCIES BETWEEN THE PRODUCT AND THE MANUAL. IN NO EVENT SHALL TOSHIBA BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR EXEMPLARY DAMAGES, WHETHER BASED ON TORT, CONTRACT OR OTHERWISE, ARISING OUT - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 17
17 Trademarks Satellite, Satellite Pro, Satellite Radius, and eco Utility are either registered trademarks or trademarks of Toshiba America Information Systems, Inc. and/or Toshiba Corporation. Adobe and Photoshop are either registered trademarks or trademarks of Adobe Systems Incorporated in the - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 18
to achieve our zero-wasteto-landfill goal at all our production sites. In addition to our existing waste reduction and recycling policies, Toshiba is strongly committed to reducing electronic waste. In order to ensure efficient use of resources and appropriate treatment of hazardous substances, in - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 19
Contents Introduction 25 This guide 27 Safety icons 28 Other icons used 28 Your computer's features and specifications 29 Documentation 29 Service options 29 Chapter 1: Getting Started 30 Selecting a place to work 30 Setting up a work environment 30 Keeping yourself comfortable 31 - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 20
Charging the main battery 41 Using the computer for the first time 41 Initial setup 41 Using the Start menu 42 Registering your computer with Toshiba 43 To Shut or display device 56 Directing the display output when you turn on the computer 57 Adjusting the quality of the external display - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 21
69 Chapter 3: Mobile Computing 70 Toshiba's energy-saver design 70 Running the computer on battery power 70 Battery Notice 71 Power management 72 Charging the main battery 72 Charging the RTC battery 73 Monitoring battery power 74 Determining remaining battery power 75 What to do when - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 22
USB Sleep and Charge 107 Power supply mode settings 107 Service Station 109 TOSHIBA Application Installer 110 Display Utility 111 Chapter 6: If Something Goes Wrong 112 Problems that are easy to fix 112 Problems when you turn on the computer ........ 113 The Windows operating system is not - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 23
System Recovery 131 Sound help 131 Use the Sound troubleshooter 131 Check and set default speakers 132 Uninstall the audio driver 133 Download the latest sound driver 134 Perform a system restore 134 Printer problems 135 Wireless networking problems 136 Connecting to the Internet 137 Using - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 24
Uninstall the network adapter driver 139 Troubleshooting an Internet connection - How to verify TCP/IP 141 Downloading drivers and updates 142 Using Toshiba Service Station 142 Manually download and install drivers and updates 143 How to determine the correct drivers to download 143 Develop - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 25
optimum system performance for both AC power and battery modes. To conserve energy, your computer's to activate the display Sleep mode after no later than 15 minutes of inactivity; the system Sleep mode is activated of the Toshiba User's Guide for more information on using power management settings to - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 26
but not limited to, lead, cadmium, mercury, hexavalent chromium, PBB, and PBDE. Toshiba requires its computer component suppliers to meet RoHS requirements and verifies its suppliers' commitment to from its retail version (if available), and may not include user manuals or all program functionality. - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 27
prices, system/component/options availability are all subject to change without notice. For the most up-to-date product information about your computer, or to stay current with the various computer software or hardware options, visit Toshiba's Web site at support.toshiba.com. This guide This guide - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 28
Introduction Safety icons Safety icons This manual contains safety instructions that must be observed to avoid potential classified according to the seriousness of the risk, and icons highlight these instructions as follows: Indicates an imminently hazardous situation which, if not avoided, will - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 29
this guide. service upgrade terms and conditions are available at warranty.toshiba.com. To stay current on the most recent software and hardware options for your computer, and for other product information, be sure to regularly check the Toshiba Web site at support.toshiba.com. If you have a problem - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 30
information on the Quick Start document (that shipped with your computer) carefully and make sure you fully understand the instructions before you attempt to use your computer in order to avoid potential hazards that could cause bodily injury, property damage, or damage the computer. Selecting - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 31
recommendations Good Working Posture ❖ Adjust your chair height: your feet should be flat on the floor and the bottom of your thighs should be evenly supported by the seat. If your feet cannot reach the floor, use a foot rest. Avoid pressure points behind the knee or under the thigh. ❖ The space - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 32
to work ❖ When typing, keep your wrists straight and try not to rest your wrists on the notebook. Support your arms on your forearm area. The forearms can be supported by the chair arm supports or the desk surface. ❖ The notebook display should be tilted so that the image on the screen is - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 33
❖ The mouse should be next to the keyboard to avoid a reach. If you have to reach, the arm should be supported in the forearm area by the desk surface or the chair arm supports. ❖ Alternative keyboards, such as the split curved keyboard, may improve shoulder and arm comfort. ❖ Select a mouse that is - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 34
the excess loads on your body. ❖ Be creative, when in a hotel room, use a rolled up blanket or pillows to provide back support, or to provide arm support. To position the computer at a good height, remember to operate the computer on a hard flat stable surface. Using your computer on a carpet - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 35
your shoulders relaxed when using a mouse or other optional pointing device? ❏ Are your hands and wrists aligned in a comfortable, straight posture? ❏ Are your arms supported in the forearm area (not at the wrist)? ❏ Do you hold the mouse or trackball with a loose, relaxed hand? ❏ Do you use a light - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 36
the power plug socket and computer. Failure to follow these instructions could result in serious injury or permanent damage to the computer. Do not turn on the power again until you have taken the computer to an authorized service center. ❖ Avoid prolonged physical contact with the underside or - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 37
be careful not to drop a heavy object onto the computer. It could damage the computer or cause system failure. ❖ Never turn off the computer if a drive light indicates a drive is active. Turning off the computer while it is reading from or writing to a disk/disc or flash media may damage the disk - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 38
computer and AC adaptor have adequate ventilation and are protected from overheating when the power is turned on or when an AC adaptor is connected to a power outlet (even if your , and printer. Your computer contains a rechargeable main battery that needs to be charged before you can use it. - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 39
the battery you must attach the AC adaptor. See "Connecting to a power source" on page 39. NOTE Please handle your computer carefully to avoid scratching or damaging the surface. Adding memory Toshiba will not be responsible for any product damage, data loss, service or part replacement made - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 40
with wet hands. Failure to follow this instruction could result in an electric shock, possibly resulting in serious injury. The computer's main battery light gives you an indication of the main battery's current charge: ❖ Glows amber while the main battery is being charged (AC adaptor connected - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 41
turned off until the battery light glows white. After that, the battery will be completely charged and ready to power the computer. NOTE Battery the display panel. Initial setup After turning on your computer for the first time, follow the on-screen instructions on each screen in order to properly - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 42
-left corner of the Desktop or press the Windows ( ) key to open the Start menu. Here you can perform various commands, including basic tasks like turning off the power and advanced PC settings. NOTE You may also press the Windows ( ) key to open the Start menu. Current User Most used apps - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 43
to complete Product Registration will not diminish your rights under the Toshiba Standard Limited Warranty. NOTE To register online, an Internet panel's storage drive light and the drive in-use light are off. If you turn off the power while a disk/disc is being accessed, you may lose data or - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 44
lower-left corner of the Desktop or press the Windows ( ) key. The Start menu opens. If you power down using the Sleep command and the battery discharges fully, your unsaved information will be lost. Be sure to save your work first. 2 Click or touch the Power ( ) icon in the Start menu - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 45
Adding optional external devices NOTE Before adding external devices, Toshiba recommends setting up your software. See "Initial setup" or troubleshoot problems on your computer. See "Creating a recovery drive" on page 46. Booting from a recovery drive to Reset or troubleshoot problems This - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 46
system to a new internal storage drive from your recovery drive. NOTE When you create a recovery drive (USB flash), only the operating system files and drivers originally shipped with the computer are backed up to the USB flash drive and can be restored from this drive. Any files that you created - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 47
Getting Started Recovering the Internal Storage Drive 47 3 Click or touch Create a recovery drive. A message may appear asking you to allow this app to make changes to your PC. Click the Yes button. (Sample Image) Create a recovery drive window 4 In the Create a recovery drive window click or - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 48
drive from your recovery drive. For instructions on creating a recovery drive, see system, only the operating system files and drivers originally shipped with the computer are restored your computer is turned off. 2 Connect the recovery USB drive you created to your computer. 3 Turn on your computer - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 49
Getting Started Recovering the Internal Storage Drive 49 Reset your PC The Reset process allows you to choose to keep your files or remove them, and then reinstall Windows. NOTE During the Reset process your computer must be connected to an external power source via the AC adaptor. 1 Click or - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 50
your personal files ❖ Remove everything-Removes all of your personal files, apps, and settings Installing drivers and applications The TOSHIBA Application Installer allows you to reinstall the drivers and applications that were originally bundled with your computer. NOTE You must have an Internet - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 51
Install. 5 Follow the on-screen prompts to complete the installation process, see "TOSHIBA Application Installer" on page 110. Using the touchpad NOTE Some of the touchpad operations described in this section are only supported in certain applications, and only on certain models. You can use the - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 52
Touchpad Primary control button Secondary control button (Sample Illustration) The touchpad and associated control buttons Refer to the table below for specific instructions on performing each operation. NOTE The pointer is the icon (usually an arrow) that moves on the screen when you slide - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 53
right-click. 2 Press and release the secondary control button. This feature varies by program. Check your program documentation for specific instructions on right-clicking. (Sample Illustration) Click the secondary (right-hand) control button Scroll vertically Slide your finger along the right - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 54
buttons, and activate other user interface elements. For help with these problems, try one or more of the following: ❖ Try adjusting your typing item or text on the screen, and potentially the item or text may be replaced by the next character you type. ❖ Temporarily disable the touchpad, so that - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 55
option of the Windows Control Panel. For more information, please visit support.toshiba.com. Disabling or enabling the touchpad The touchpad is enabled by live electrical outlet (if applicable). 4 Turn on the external device (if applicable). Your computer may automatically detect the external device - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 56
port on the side of your computer, and then connect the other end of the cable to your television or display device. Refer to the manual that came with the television or display device for more information. Your computer should automatically detect the external display device. - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 57
the internal display only, the external device only, or both simultaneously. NOTE Some modes are only available with the appropriate device attached and turned on. 1 Press the ( ) key. The Display options window opens displaying the available options. The ( ) key allows you to cycle through the - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 58
you wish to change. Refer to your operating system documentation or Help and Support for details. You may also wish to customize your power usage settings. For For information about taking care of your computer's battery, see "Taking care of your battery" on page 80. NOTE Please handle your - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 59
. The easiest way to do this is to purchase an optional computer lock cable. For more information on purchasing a cable lock, visit accessories.toshiba.com. (Sample Illustration) Computer lock cable To secure the computer: 1 Wrap the cable through or around some part of a heavy object. Make sure - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 60
60 Getting Started Caring for your computer 3 Insert the cable's locking end into the security lock slot on your computer, then engage the locking device. The computer is now securely locked. (Sample Illustration) Attaching security lock cable - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 61
save it to the internal storage drive. If the network you are using goes down and you must restart your computer to reconnect, or your battery runs out of charge while you are working, you will lose all work since you last saved. See "Saving your work" on page 68 for - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 62
email, or download from the Internet. ❖ Take frequent breaks to avoid repetitive-motion injuries and eyestrain. ❖ Do not turn off the computer if a drive indicator light indicates a drive is active. Turning off the computer while it is reading from or writing to a disk may damage the disk, the drive - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 63
various positions to place your computer in: Audience Tabletop Tablet Laptop Presentation (Sample Illustrations) Display configuration mode positions Disconnect the AC the display mode. Failure to follow these instructions may result in damage to the computer and/or attached peripherals/cables. - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 64
64 Learning the Basics Using the keyboard Do not lift the computer by the display panel. Doing so could damage the system. Screen Auto-rotation NOTE When you rotate the device from portrait to landscape (or vice versa) while in Audience, Tablet, and Presentation modes, the screen orientation - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 65
on the computer. For example, the ( ) key turns the touchpad ON/OFF. If you press the FN + function is performed. For more information, see "TOSHIBA Function Keys" on page 154. Special Windows keys Start menu. For more information refer to Help & Support, or see "Finding your way around the desktop - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 66
models.) Your keyboard may have a backlight illumination feature. If the keyboard backlight setting is set to Auto, the backlight turns on when you type on the keyboard and turns off after a certain interval when you stop typing. You can modify the time-out interval or change the keyboard backlight - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 67
in-Place and spread two fingers apart to zoom in. (Applicable to apps that support this function.) Rotate-Place two or more fingers on an item and rotate your hand. The item rotates in the direction you turn your hand. (Not functional in all apps). Swipe from right edge-Swipe in from - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 68
) Searching for apps For more information, see "Using the Start menu" on page 42 and "Start button" on page 85. Saving your work Before you turn off the computer using the Shut down command, save your work on the internal storage drive, external media, or flash media. This is one of - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 69
prefer to use a highcapacity file recovery system, such as an external hard drive. Toshiba's online resources Toshiba maintains a number of online sites to which you can connect. These sites provide information about Toshiba products, give help with technical questions and keep you up to date with - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 70
efficiency. Many of these energy-saving features have been preset by Toshiba. We recommend you leave these features active, allowing your computer to while traveling. Running the computer on battery power The computer contains a Lithium-Ion (Li-Ion) battery that provides power when you are away - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 71
. The battery life rating is only achieved on the select models and configurations tested by Toshiba under the replaced. This is normal for all batteries. To ensure that the battery maintains its maximum capacity, operate the computer on battery power at least once a month. The Lithium-Ion battery - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 72
the computer is turned off. TECHNICAL NOTE: Depending on your system, the RTC battery may only charge while the computer is turned on. Power . For assistance with setup changes, contact Toshiba's Customer Support Center. Charging the main battery The battery needs to be charged before you can use - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 73
computer's configuration settings. When fully charged, it maintains this information for up to a month when the computer is powered off. The RTC battery may have become completely discharged while your computer was shipped, resulting in a CMOS error message during startup. The error message may vary - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 74
on your system, the RTC battery may only charge while the computer is turned on. To recharge the RTC battery, plug the computer into a live electrical outlet and leave the computer powered on for 24 hours. NOTE It is seldom necessary to charge the RTC battery because it charges while the - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 75
Right side Front edge of system Power button light AC power light/Battery light Wireless indicator light (Sample Illustration) Power and battery light locations Determining remaining battery power NOTE Wait a few moments after turning on the computer before trying to monitor the remaining - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 76
Sleep mode or to completely shut down when the notification goes off. To change the default notification settings: 1 Right-click or touch & hold the Battery ( ) icon in the notification area. 2 Click or touch Power Options in the pop-up menu. 3 Click or touch Change plan settings under the plan - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 77
low temperatures There are various ways in which you can conserve power and extend the operating time of your battery: ❖ Enable Sleep, which saves power when you turn off the computer and turn it back on again ❖ Use the Windows power-saving option plans These power-saving options control the way in - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 78
option. Power Plans You can choose a predefined Power Plan or select your own combination of power options. To do this: 1 Click or touch the Battery ( ) icon in the notification area. 2 Click or touch Power & sleep settings. 3 In the System window, click or touch Power & Sleep. 4 Click or touch - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 79
AC adaptor. If you find that a new battery is needed, contact the location where you purchased the computer for more information on replacing the battery. Toshiba will not be responsible for any product damage, data loss, service, or part replacement made necessary by improper installation of a new - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 80
❖ Other unusual events during use, such as abnormal sound Do not expose the computer to fire. The battery could explode Do not turn on the computer's power again until an authorized Toshiba service provider has checked it for safety. Continued use could cause a fire or rupture possibly resulting in - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 81
cases for the computer. They all provide plenty of extra space for manuals, power cords, and compact discs. Contact your authorized Toshiba representative for more information or visit Toshiba's Web site at accessories.toshiba.com. TECHNICAL NOTE: When traveling by air, you may be required to - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 82
(Airplane mode is ON) if your computer has wireless LAN capability. NOTE To enable or disable wireless communication, use the ( ) key. For more information see "TOSHIBA Function Keys" on page 154. - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 83
features to start applications, find documents, set up system components, and perform most other computing tasks. HINT: The illustrated examples in this guide may appear slightly different from the screens displayed by your system. The differences are not significant and do not indicate any change - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 84
84 Exploring Your Computer's Features Exploring the desktop Finding your way around the desktop Your computer's desktop includes several standard features: icons, Start button, taskbar, notification area, notifications, and background pattern. Notifications Icons Start button Search field - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 85
how to use it. Start button NOTE When a procedure in this User's Guide instructs you to click or touch the Start ( ) button, it is in the Start menu. Here you can perform various commands, including basic tasks like turning off the power and advanced PC settings. NOTE You may also press the - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 86
86 Exploring Your Computer's Features Exploring the desktop ❖ Access Toshiba Utilities ❖ Use the Search function ❖ Suspend system activity and shut down the computer For more information, see "Using the Start menu" on page 42 and " - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 87
Exploring Your Computer's Features Exploring the desktop 87 App tiles The app tiles can be accessed and launched from the Start menu. Typical app tiles are the Calendar tile and Mail tile, as well as tiles representing all other applications downloaded to your system. Taskbar Each time you open a - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 88
to find categories. Setting up for communications To connect to the Internet you need: ❖ A browser or communications program ❖ An Internet Service Provider (ISP) or online service if you plan to use the Internet ❖ A way to connect to the ISP (for example Wi-Fi/ broadband connection, etc.) Connect - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 89
and close the window. Your computer should then be connected. NOTE To enable or disable wireless communication, use the ( ) key. For more information see "TOSHIBA Function Keys" on page 154. NOTE When Airplane mode is OFF, the wireless indicator light will be lit. For help with common Wi-Fi - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 90
90 Exploring Your Computer's Features Exploring audio features Connecting your computer to a network You can connect your computer to a network to increase its capabilities and functionality. Accessing a network For specific information about connecting to the network, consult your network - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 91
internal speakers. Instead of using the internal speakers, you can connect headphones or a pair of external stereo speakers. Before putting on headphones to listen, turn the volume down. Do not set the volume too high when using headphones. Continuous exposure to loud sound can harm your hearing. - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 92
92 Exploring Your Computer's Features Using the Web Camera TECHNICAL NOTE: When using amplified speakers, use speakers that require an external power source. Other types of speakers will be inadequate to produce sound from the computer. To play back sound files through external speakers or - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 93
or miniSD Card, an SD adapter is required. The Memory card reader may also support other types of media. NOTE Do not use the Copy Disk function for this your Quick Start document. The following instructions apply to all types of supported media devices. 1 Turn the media so that the contacts ( - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 94
94 Exploring Your Computer's Features Using the Memory card reader 2 Push the media into the adapter until it stops. (Sample Illustration) Inserting memory media When inserting memory media, do not touch the metal contacts. You could expose the storage area to static electricity, which can - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 95
Exploring Your Computer's Features Using the Memory card reader 4 Grasp the card and pull it straight out. 95 (Sample Illustration) Removing memory media Do not remove memory media while data is being written or read. Even when the Windows message "copying..." disappears, writing to the media - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 96
the sample images are applicable only if the related utility is available on your system. ❖ eco Utility ❖ Supervisor password ❖ User password ❖ System Settings ❖ Sleep Utilities ❖ Service Station ❖ TOSHIBA Application Installer ❖ Display Utility 96 - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 97
Utilities eco Utility 97 eco Utility The eco Utility monitors your power savings from using the eco power plan by tracking real-time power consumption and accumulated savings over time. To access the eco Utility: 1 In the Search field, type eco Utility. 2 Click or touch eco Utility ( ). The eco - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 98
protection for your files. When you set a password, you must enter the password before you can work on your computer again. TOSHIBA supports different types of passwords on your computer: ❖ A supervisor password-Prohibits unauthorized users from accessing certain functions such as System Settings - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 99
Utilities Password Utility To set a supervisor password: 1 In the Search field, type Password Utility. 2 Click or touch Password Utility ( ). 3 Click or touch Supervisor Password. 99 (Sample Image) Supervisor Password tab 4 Click or touch Set. 5 Enter your password, and then enter it again to - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 100
OK to exit. Using a user password A user password provides power-on password protection. Setting a user password If you choose to set a supervisor or user password, TOSHIBA strongly recommends that you save your password in a location where you can later access it should you not remember it - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 101
101 Utilities Password Utility To register a password for the power-on password functions: 1 In the Search field, type Password Utility. 2 Click or touch Password Utility ( ). 3 Click or touch User Password. (Sample Image) User Password tab 4 Click or touch Set. 5 Enter your password, and then - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 102
102 Utilities Password Utility Deleting a user password To cancel the power-on password function: 1 In the Search field, type Password Utility. 2 Click or touch Password Utility. A pop-up screen appears asking for a password. 3 Enter your password, and then click or touch Verify. 4 Click or touch - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 103
103 Utilities System Settings System Settings System Settings is the TOSHIBA configuration management tool available through the Windows operating system. To access it: 1 In the to toggle the display. For more information, see "Directing the display output when you turn on the computer" on page 57. - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 104
operating system ❖ Boot Priority-Allows you to configure boot priority settings. ❖ Panel open/Power on-Allows you to turn on the computer when opening the display panel while the computer is turned off. ❖ Keyboard-Allows you to access the wake-on keyboard function, or to configure the function keys - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 105
even when the computer is in Sleep mode, Hibernation mode or shutdown state (powered off). This function can only be used for the port that supports the USB Sleep and Charge function (hereinafter called "compatible port"). Compatible ports are USB ports that have the ( ) symbol icon. You can use the - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 106
own chargers. ❖ If an external device is connected to the compatible port when the AC adaptor is not connected to the computer, the battery of the computer will be depleted even when the power of the computer is turned OFF. As such, we recommend that - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 107
, if you set the slider to 10%, charging will stop when 10% or less of the battery power remains. Power supply mode settings Your computer may provide two different charging modes, to support various types of USB devices. If your computer provides more than one charging mode, the charging mode - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 108
and Charge function may not work no matter which charging mode you select. In those cases, disable USB Sleep and Charge in the utility and turn the computer on to charge the device, or use a different charging device. - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 109
when updates are available, and you can then choose to install the updates if you wish, or you can follow the instructions below to open the Service Station: 1 In the Search field, type Service Station. 2 Click or touch Service Station ( ). The Service Station screen appears. 3 Follow the on-screen - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 110
and applications that were originally bundled with your computer. To reinstall drivers and applications: 1 In the Search field, type Toshiba Application Installer. 2 Click or touch TOSHIBA Application Installer ( ). The TOSHIBA Application Installer window appears. 3 Click or touch the item you want - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 111
Utility. The Display Utility window appears. (Sample Image) Display Utility screen 3 Click or touch the option you wish to change and follow the on-screen instructions. - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 112
. This chapter aims to help you solve many problems by yourself. It covers the problems you are most likely to encounter. If all else fails, contact Toshiba. You will find information on Toshiba's support services at the end of this chapter. Problems that are easy to fix Your program or application - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 113
off your computer, and then restart it. Problems when you turn on the computer These problems may occur when you turn on the power. The computer will not Sleep mode and the battery has discharged. If you performed a shutdown before this message was displayed, a program or driver may have prevented - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 114
several hours, which will deliver a slow, steady "trickle-charge" to the battery. Once the battery has been tricklecharged, it may begin working correctly again. If the trickle-charging does not prove effective, you can connect to Support Online by going to Toshiba support at support.toshiba.com. - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 115
working The battery light is blinking when the computer is on. If the battery light is If the specifications do match, contact Toshiba. See "Contacting Toshiba" on page 151. The Windows operating look right. Unless a hardware device has failed, problems usually occur when you change the system in - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 116
working Using Startup options to fix problems If the operating system fails to start properly, you may need to troubleshoot the Operating System and/or its be created: ❖ When new hardware or software is installed ❖ Manually by the user System Image Recovery Windows will "Recover" the Operating system using - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 117
. The Operating System will automatically look for problems and repair them if possible. Command Prompt troubleshooting mode ❖ Enable boot logging Creates a file that lists all the drivers that are installed during startup ❖ Enable Safe Mode Starts Windows with a minimal set of drivers and services - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 118
interrelated. For example, a faulty AC adaptor or power cord/cable will neither power the computer nor recharge the battery. Here are some typical problems and how to solve them: The AC power light does not come on when you plug in the AC adaptor and power cord/cable. Make - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 119
ability to perform at maximum capacity and will need to be replaced. This is normal for all batteries. To purchase a new battery pack, see your accessories information included with your computer, or visit the Toshiba Web site at accessories.toshiba.com. Refer to this site often to stay current on - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 120
approximately 10 seconds. 4 Reconnect the battery (if you removed it) and the power cord/cable. 5 Turn On the computer, and try the keyboard again. Uninstall the keyboard driver You can Uninstall the keyboard driver to allow Windows to automatically reinstall the driver. 1 In the Search field, type - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 121
1 In your Web browser go to http://support.toshiba.com/drivers. 2 Enter your computer's serial number. 3 Filter your search by Keyboard driver to find and download the Toshiba Function Key driver for your computer. 4 Install the Toshiba Function Key driver. 5 Restart your computer, see "To Restart - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 122
43. 2 Leaving the lid to the computer physically open, turn it upside-down and very gently shake your computer to problems with your touchpad or your touchpad is not working correctly. The information below will help guide you through checking some of the most common causes of touchpad problems - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 123
. To help you troubleshoot the issue you may want to install an (optional) external mouse. 1 Plug a USB mouse into an open USB port on your computer. 2 If prompted, follow the on-screen instructions for installation. NOTE The computer may automatically download the needed driver for your mouse - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 124
uninstalls, restart your computer, see "To Restart your computer" on page 44. The driver is then reinstalled automatically. Download the latest touchpad driver 1 In your Web browser go to http://support.toshiba.com/drivers. 2 Enter your computer's serial number. 3 Filter your search by Touchpad - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 125
Advanced tab (or similar) to change the touchpad properties. 3 You can now change the configuration settings of your touchpad. Display problems Here are some typical display problems and their solutions: The screen is blank. Display Auto Off may have gone into effect. Press any key to activate the - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 126
problems HINT: Pressing the ( ) key several times will advance you through the display options. If you are using an external monitor: ❖ Check that the monitor is turned Reduce the size of the color palette to one that is supported by the computer's internal display. To change the display properties: - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 127
is capable of displaying at resolutions of 1280 x 800 or higher. Devices that do not support this resolution will only work in Internal/External mode, and not simultaneous mode. Disk or storage drive problems Problems with the storage drive or with external media usually show up as an inability to - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 128
be able to recover lost data using utility software. Consult your network administrator. Some programs run correctly but others do not. This is probably a configuration problem. If a program does not run properly, refer to its documentation and check that the hardware configuration meets its needs. - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 129
may fix the problem. After each step, test the Web Camera. If it works, stop troubleshooting. If you do not wish to go through each troubleshooting step, you Uninstall the Web Camera driver You can Uninstall the Web Camera driver to allow Windows to automatically reinstall the driver. 1 In the Search - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 130
130 If Something Goes Wrong Web Camera help (Sample Image) Web Camera driver - uninstall window 5 After the driver uninstalls, restart your computer, see "To Restart your computer" on page 44. The driver is then reinstalled automatically. Perform a system restore You can perform a system restore to - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 131
troubleshooting tips may help you check your software and hardware. Use the Sound troubleshooter 1 In the Search field, type Find and fix audio playback problems. 2 Click or touch Find and fix audio playback problems. 3 Click or touch Next in the troubleshooter and follow the on-screen instructions - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 132
132 If Something Goes Wrong Sound help Check and set default speakers 1 In the Search field, type Change system sounds. 2 Click or touch Change system sounds. 3 Click or touch the Playback tab. 4 Select a playback device. 5 Click or touch the Set Default button. NOTE If only one playback device - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 133
Sound Audio driver and select Uninstall. NOTE ❖ Do NOT select the "Delete the driver software for this device" box. ❖ Take note of the audio driver name(s) in the event you may need to manually download the audio driver from support.toshiba.com/drivers. (Sample Image) Audio driver - uninstall - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 134
listed under "Sound, video and game controllers." e Take note of the Audio driver name(s) in order to locate the proper driver on the Toshiba support Web site, "Drivers & Software" page. 4 Install the desired Audio driver. 5 Restart your computer, see "To Restart your computer" on page 44. Perform - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 135
problems This section lists some of the most common printer problems. The printer will not print. Check that the printer is connected to a working power outlet, turned for any problem with the printer itself. Make sure you installed the proper printer drivers as shown in the instructions that came - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 136
problems Wireless networking problems NOTE This section provides general troubleshooting tips for networking problems Service Provider) service may be disrupted. ❖ Verify that the Service Set system, and that the driver is loaded.To access the with a support technician at a later time - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 137
your computer's RJ45 Ethernet port. If your connection problem disappears, the problem lies in the Wi-Fi part of your network. do for telephone service or utilities. ISPs are usually phone companies (for a DSL or fiber optic connection) or TV providers (for a cable or satellite connection). ❖ - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 138
have an ISP and you've connected your hardware by following the ISP's instructions, you might already be connected to the Internet. To find out, open you wish to connect to, and then click or touch Connect. Troubleshooting an Internet connection - Verify network status The appearance of the Network - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 139
139 If Something Goes Wrong Connecting to the Internet Troubleshooting an Internet connection - Verify hardware Before troubleshooting any problem you are having with connecting to the Internet, verify the following: 1 Make sure all cords/cables are connected, (e.g. modem connection from the wall - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 140
Scan for hardware changes. 7 After the driver uninstalls, restart your computer, see "To Restart your computer" on page 44. The driver is then reinstalled automatically. If you are still unable to connect to a wireless network, you may have a hardware issue that will require further troubleshooting. - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 141
141 If Something Goes Wrong Connecting to the Internet Troubleshooting an Internet connection - How to verify TCP/IP If the wireless network is not detected, you can check that the hardware in the computer is - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 142
your computer with the latest components and drivers is to use Toshiba Service Station. To access TOSHIBA Service Station: 1 In the Search field, type Service Station. 2 Click or touch the Service Station Utility. 3 Read and accept "TOSHIBA Service Station Utility Software Notice & Acceptance," (if - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 143
notices that may appear. Manually download and install drivers and updates NOTE An Internet connection is required. Follow the instructions below to download and install component drivers and updates from Toshiba: 1 In your Web browser go to http://support.toshiba.com/drivers. 2 Enter your computer - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 144
when you go to http://support.toshiba.com/drivers and enter your computer's model and/or serial number to find drivers, you should filter your search by Touchpad driver to find the latest driver from that vendor. Develop this feature. Save your work! See "Computing tips" on page 61 for instructions. - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 145
provide a fail-safe set of steps you can follow every time you experience a problem with the computer. Your ability to solve problems will improve as you learn about how the computer and its software work together. Get of self-help books you can use to supplement the information in the manuals. - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 146
Windows operating system configuration - and saves them for later recall. If you experience problems after installing some new hardware or software, you can easily select a previously established Control Point to 'turn back the clock,' restoring the Windows operating system to the state it was in - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 147
147 If Something Goes Wrong Develop good computing habits 6 In the input field, enter a name that is descriptive enough to be easily understood in the future, such as "Before installing Brand X Accounting app." Then click or touch Create. The Windows operating system creates the restore point, - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 148
storage drive. Since problems with either hardware or drives built into recent Toshiba portable computer models can cannot back up the computer while running on battery power. Connect the AC adaptor before continuing File History and follow the on-screen instructions to back up your files. For additional - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 149
complete the installation successfully. Always carefully follow the installation instructions that accompany the hardware or software. ❖ Restart the . This will make it much easier to determine the origin of any new problems. For best results, follow this sequence: 1 Back up critical data. 2 - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 150
, noting any new problems. Make sure that supports the USB Sleep and Charge function. Ports that support this feature are identified with the ( ) icon. ❖ USB Sleep and Charge may be disabled. Open the TOSHIBA battery power may be below the limit specified in the TOSHIBA Sleep utility or the battery - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 151
to investigate all sources. ❖ Review the troubleshooting information for your operating system. ❖ If the problem occurs while you are running a application, consult the application's documentation for troubleshooting suggestions. Contact the software company's technical support group for their - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 152
information in the USA Canada Europe Japan Mexico and all of Latin America Toshiba USA Self-Service support web site Community discussion forums for Toshiba laptop users Toshiba's worldwide offices Australia Toshiba (Australia) Pty. Limited 84-92 Talavera Road North Ryde NSW 2113 Sydney Australia - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 153
A 28831 (Madrid) San Fernando de Henares Spain United States Toshiba America Information Systems, Inc. 9740 Irvine Boulevard Irvine, California 92618 United States United Kingdom Toshiba Information Systems (U.K) Ltd. Toshiba Court Weybridge Business Park Addlestone Road Weybridge, Surrey KT15 2UL - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 154
Function keys provide a quick way to modify selected system functions and to launch applications. Functions TOSHIBA Function keys are used to set or modify the following system functions: ❖ Cortana® ❖ Brightness control ❖ Output (Display switch) ❖ Touchpad ❖ Media ❖ Volume mute ❖ Wireless ❖ Zoom - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 155
digital assistant. Cortana helps you to be more productive by completing basic tasks, like sending emails, scheduling events, and performing Web searches. Display brightness This TOSHIBA Function key decreases the screen brightness. This TOSHIBA Function key increases the screen brightness. - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 156
Function Keys Functions Output (Display switch) This TOSHIBA Function key cycles through the display options and highlights the available options, see "Directing the display output when you turn on the computer" on page 57. (Only the first option is available when you do not have an external monitor - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 157
. To enable/disable the touchpad press the ( ) key. For more information on using the touchpad, see "Using the touchpad" on page 51. Media buttons This TOSHIBA Function key allows you to restart playing the current track or go to the previous track. This - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 158
mode is ON). ❖ Enables the wireless antenna (Airplane mode is OFF). Zoom In/Out This TOSHIBA Function key allows you to zoom out. This TOSHIBA Function key allows you to zoom in. Keyboard Backlight This TOSHIBA Function key toggles the settings for the keyboard backlight: ❖ Always On ❖ Always Off - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 159
Appendix B Power Cord/Cable Connectors Your computer ships with the correct power supply for the country of purchase. This appendix shows the shapes of the typical AC power cord/cable connectors for various parts of the world. USA Canada UL approved United Kingdom CSA approved Europe BS - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 160
TECHNICAL NOTE: Some features defined in this glossary may not be available on your computer. Acronyms The following acronyms may appear in this User's Guide. AC Alternating Current BIOS Basic Input/Output System BD-ROM Blu-ray Disc Read-Only Memory bps bits per second CD Compact Disc CD - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 161
Control HTML Hypertext Markup Language IEEE Institute of Electrical and Electronics Engineers I/O Input/Output IRQ interrupt request ISP Internet Service Provider KB kilobyte LAN Local Area Network LCD Liquid Crystal Display LED Light Emitting Diode MB megabyte MBps megabytes per - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 162
Transistor Universal Serial Bus Uniform Resource Locator Wide Area Network World Wide Web Terms The following terms may appear in this User's Guide. A active-matrix display-A liquid crystal display (LCD) made from an array of liquid crystal cells using active-matrix technology. Also known as - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 163
developed to allow for more data storage and to enable recording and playback of highdefinition video (HD). BIOS (Basic Input/Output System)-Basic instructions, stored in read-only memory (ROM), containing the information the computer needs to check hardware and load the operating system when you - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 164
164 Glossary C cache-A section of very fast memory in which frequently used information is duplicated for quick access. Accessing data from cache is faster than accessing it from the computer's main memory. See also CPU cache, L1 cache, L2 cache. CD-An individual compact disc. See also CD-ROM. - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 165
data and instructions the CPU driver") that permits a computer to communicate with a device. dialog box-An on-screen window displayed by the operating system or a program giving a direction or requesting input from the user. Direct Current (DC)-The type of power usually supplied by batteries - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 166
this refers to the left mouse button, unless otherwise stated. driver-See device driver. DVD-An individual digital versatile (or video) disc. See also much data as several CD-ROMs. Compare CD-ROM. E enable-To turn on a computer option. See also disable. executable file-A computer program that - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 167
167 Glossary extension-See file extension. external device-See device. F file-A collection of related information, saved on disk with a unique name. A file may be a program, information used by a program, or a document. See also document. File Allocation Table (FAT)-The section of a storage - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 168
computers that provides electronic mail, the World Wide Web, and other services. See also World Wide Web. K keyboard shortcut-A key or cache, L2 cache. L2 (level two) cache-Memory cache installed on the motherboard to help improve processing speed. It is slower than L1 cache and faster than - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 169
hold data permanently, such as ROM. A computer's main memory is RAM. See also RAM, ROM. microprocessor-See Central Processing Unit (CPU). motherboard-The computer's main circuit board that contains the processor, memory, and other primary components. MS-DOS prompt-See system prompt. multi-function - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 170
170 Glossary N network-A collection of computers and associated devices that are connected by communications facilities. A network allows you to share data and peripheral devices, such as printers, with other users and to exchange electronic mail. non-interlaced-A method of refreshing a - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 171
device. processor-See Central Processing Unit (CPU). program-A set of instructions that can be executed by a computer. The general classes of programs as read. Volatile here means that information in RAM is lost when you turn off your computer. This type of memory is used for your computer's main - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 172
This type of memory is used to store your computer's BIOS, which is essential instructions the computer reads when you start it up. See also BIOS, memory. Compare RAM applications and to continue from where you left off when you turn the computer on again. software-See program. Compare hardware. - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 173
them. U Universal Serial Bus (USB)-USB is a serial bus that supports data transfer. USB allows hot swapping of peripherals. See also bus, program designed to perform a narrowly focused operation or solve a specific problem. Utilities are often related to computer system management. W Web-See - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 174
options 116 app, starting 68 audio features 90 B backing up files 62, 69 Backlit keyboard 66 battery battery life 71 care 80 174 changing 79 charge indicator light 40 charge time 72 charger 72 charging 41, 72 charging the real-time clock (RTC) 73 conserving power 77 determine remaining power - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 175
59 running on battery power 70 setting up 38 computer lock 59 computer will not start troubleshooting 113 computing habits troubleshooting 144 computing tips 29 downloading drivers/updates determine correct drivers 143 manually download/install 143 Toshiba Service Station 142 drivers downloading 142 - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 176
80 memory adding 39 Memory card reader inserting memory media 93 removing memory media 94 using 93 microphone using 90 monitor problems troubleshooting 126 monitoring battery power 74 mouse properties 67 moving the computer 59 N network accessing 90 connecting your computer 90 networking wireless 88 - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 177
78 power saving options 77 precautions safety 36 printer troubleshooting 135 problem solving contacting Toshiba 151 Startup options 116 R real-time clock (RTC) battery 72 recording sounds 90 recovery creating a recovery drive 46 installing drivers and applications 50 internal storage drive 45 reset - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 178
TCP/IP 141 troubleshooting 125 AC power light is blinking 114 battery light is blinking 115 bookmarked site not found 118 computer will not start 113 contacting Toshiba 151 corrupted/damaged data files 128 data/entire system backup 148 display error message 126 display problems screen is blank - Toshiba Satellite P55W | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 U - Page 179
122 trouble running programs 128 URL address not found 118 USB Sleep and Charge cannot use 150 USB Wakeup function does not work 151 Web Camera 129 Windows operating system not working 115 wireless networking 136 troubleshooting keyboard clean the keyboard 122 latest keyboard driver 121 power
GMAD00425010
07/15
If you need assistance:
Technical support is available online at Toshiba’s Web site at
support.toshiba.com
. At this Web site, you will find answers
for many commonly asked technical questions plus many
downloadable software drivers, BIOS updates, and other
downloads.
For more information, see
“If Something Goes Wrong” on
page 112
in this guide.
14 & 15 Series
User’s Guide
(Windows 10)