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If Something Goes Wrong, Problems that are easy to fix,

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Chapter 6 If Something Goes Wrong Some problems you may encounter when using your computer are relatively easy to identify and solve. Others may require help from your network administrator or the manufacturer of the software program. This chapter aims to help you solve many problems by yourself. It covers the problems you are most likely to encounter. If all else fails, contact Toshiba. You will find information on Toshiba's support services at the end of this chapter. Problems that are easy to fix Your program or application stops responding. If you are working in a program that suddenly freezes, chances are the program has stopped responding. You can exit the program without shutting down the operating system or closing other programs. To close a program that has stopped responding: 1 Press Ctrl, Alt, and Del simultaneously (once), and then click or touch Task Manager. The Task Manager window appears. 112

Section	Page
Satellite Radius™ 14 & 15 User’s Guide	1
Contents	19
Introduction	25
This guide	27
Safety icons	28
Other icons used	28
Your computer’s features and specifications	29
Documentation	29
Service options	29
Chapter 1: Getting Started	30
Selecting a place to work	30
Setting up a work environment	30
Keeping yourself comfortable	31
Computer user comfort recommendations	31
Good Working Posture	31
Using the notebook with an external keyboard, mouse or monitor	32
Typing style	33
Taking breaks and varying tasks	34
Mobile computing tips	34
Transporting the notebook	34
Seeking additional help	35
Check list	35
Precautions	36
Important information on your computer’s cooling fan	38
Setting up your computer	38
Adding memory	39
Connecting to a power source	39
Charging the main battery	41
Using the computer for the first time	41
Initial setup	41
Using the Start menu	42
Registering your computer with Toshiba	43
To Shut down your computer	43
To Restart your computer	44
To place your computer in Sleep mode	44
Adding optional external devices	45
Recovering the Internal Storage Drive	45
Creating a recovery drive	46
Restoring from a recovery drive	48
Reset your PC	49
Installing drivers and applications	50
Using the touchpad	51
Adjusting touchpad settings	54
Disabling or enabling the touchpad	55
Connecting an external device	55
Using external display devices	56
Selecting video cables	56
Connecting an HDMI-compatible television or display device	56
Directing the display output when you turn on the computer	57
Adjusting the quality of the external display	58
Customizing your computer’s settings	58
Caring for your computer	58
Cleaning the computer	59
Moving the computer	59
Using a computer lock	59
Chapter 2: Learning the Basics	61
Computing tips	61
Display configuration modes	63
Screen Auto-rotation	64
Using the keyboard	64
Print screen	65
Function keys	65
Special Windows keys	65
Backlit keyboard	66
Touch screen	66
Touch screen navigation	66
Mouse properties	67
Starting an app	68
Saving your work	68
Backing up your work	69
Toshiba’s online resources	69
Chapter 3: Mobile Computing	70
Toshiba’s energy-saver design	70
Running the computer on battery power	70
Battery Notice	71
Power management	72
Charging the main battery	72
Charging the RTC battery	73
Monitoring battery power	74
Determining remaining battery power	75
What to do when the main battery runs low	76
Setting battery notifications	76
Conserving battery power	77
Power Plans	78
Using the eco power plan	79
Changing the main battery	79
Taking care of your battery	80
Safety precautions	80
Maintaining your battery	80
Disposing of your computer	81
Traveling tips	81
Chapter 4: Exploring Your Computer’s Features	83
Exploring the desktop	83
Finding your way around the desktop	84
Windows Store	88
Setting up for communications	88
Connecting your computer to a network	90
Exploring audio features	90
Recording sounds	90
Using external speakers or headphones	91
Using the Web Camera	92
Using the Memory card reader	93
Inserting memory media	93
Removing memory media	94
Chapter 5: Utilities	96
eco Utility	97
Password Utility	98
Using a supervisor password	98
Using a user password	100
Deleting a user password	102
System Settings	103
Sleep Utilities	105
USB Sleep and Charge	105
Enabling/Disabling USB Sleep and Charge	107
Power supply mode settings	107
Service Station	109
TOSHIBA Application Installer	110
Display Utility	111
Chapter 6: If Something Goes Wrong	112
Problems that are easy to fix	112
Problems when you turn on the computer	113
The Windows operating system is not working	115
Using Startup options to fix problems	116
Internet problems	118
Power and the battery	118
Keyboard help	120
Perform a complete power cycle	120
Uninstall the keyboard driver	120
Download the latest keyboard driver	121
Perform a system restore	122
Clean the keyboard	122
Touchpad help	122
Disable then enable the touchpad	122
Install an external mouse	123
Perform a complete power cycle	123
Uninstall the touchpad driver	123
Download the latest touchpad driver	124
Perform a system restore	125
Adjust the touchpad properties	125
Display problems	125
Disk or storage drive problems	127
Error-checking	127
Web Camera help	129
Testing your internal Web Camera	129
Uninstall the Web Camera driver	129
Perform a system restore	130
Check for problems with third party applications	131
System Recovery	131
Sound help	131
Use the Sound troubleshooter	131
Check and set default speakers	132
Uninstall the audio driver	133
Download the latest sound driver	134
Perform a system restore	134
Printer problems	135
Wireless networking problems	136
Connecting to the Internet	137
Using a wireless connection	138
Troubleshooting an Internet connection – Verify network status	138
Troubleshooting an Internet connection – Verify hardware	139
Uninstall the network adapter driver	139
Troubleshooting an Internet connection – How to verify TCP/IP	141
Downloading drivers and updates	142
Using Toshiba Service Station	142
Manually download and install drivers and updates	143
How to determine the correct drivers to download	143
Develop good computing habits	144
Data and system configuration backup in the Windows operating system	146
Additional help	151
If you need further assistance	151
Contacting Toshiba	151
Other Toshiba Internet Web sites	152
Toshiba’s worldwide offices	152
Appendix A: TOSHIBA Function Keys	154
Functions	154
Cortana	155
Display brightness	155
Output (Display switch)	156
Disabling or enabling the touchpad	157
Media buttons	157
Volume Mute	157
Disabling or enabling wireless devices	158
Zoom In/Out	158
Keyboard Backlight	158
Zoom (Display resolution)	158
Appendix B: Power Cord/Cable Connectors	159
Glossary	160
A	162
B	162
C	164
D	165
E	166
F	167
G	167
H	167
I	168
K	168
L	168
M	169
N	170
O	170
P	170
R	171
S	172
T	173
U	173
W	173