Toshiba Tecra M2-S410 Instruction Manual - Page 167

CD-RW/DVD-ROM drive

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Troubleshooting CD-RW/DVD-ROM drive For more information, refer to Chapter 4, Operating Basics. Problem Procedure You cannot access a CD/DVD in the drive Make sure the drive's drawer is securely closed. Press gently until it clicks into place. Open the drawer and make sure the CD/DVD is properly seated. It should lie flat with the label facing up. A foreign object in the drawer could block laser light from reading the CD/DVD. Make sure there is no obstruction. Remove any foreign object. Check whether the CD/DVD is dirty. If it is, wipe it with a clean cloth dipped in water or a neutral cleaner. See the Media care section in Chapter 4 for details on cleaning. Some CD/DVDs run correctly, but others do not The software or hardware configuration may be causing a problem. Make sure the hardware configuration matches your software's needs. Check the CD/DVD's documentation. Check the type of CD/DVD you are using. The drive supports: DVD-ROM: DVD-ROM, DVD-Video CD-ROM: CD-DA, CD-Text, Photo CD (single/multi-session), CDROM Mode 1, Mode 2, CDROM XA Mode 2 (Form1, Form2), Enhanced CD (CDEXTRA), CD-G (Audio CD only), Addressing Method 2 Recordable CD: CD-R, CD-RW Check the region code on the DVD. It must match that on the CD-RW/DVD-ROM drive. Region codes are listed in the Optical media drives section in Chapter 2, The Grand Tour. Cannot write correctly If you have trouble writing, make sure you are observing the following precautions: ■ Use only media recommended by TOSHIBA. ■ Do not use the mouse or keyboard during writing. ■ Use only the software supplied with the computer for recording. ■ Do not run or start other software during writing. ■ Do not jar the computer during writing. ■ Do not connect/ disconnect external devices or install/remove internal cards during writing. If problems persist, contact your dealer. User's Manual 9-9

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User’s Manual
9-9
Troubleshooting
CD-RW/DVD-ROM drive
For more information, refer to Chapter 4,
Operating Basics
.
Problem
Procedure
You cannot access a
CD/DVD in the drive
Make sure the drive’s drawer is securely closed.
Press gently until it clicks into place.
Open the drawer and make sure the CD/DVD is
properly seated. It should lie flat with the label
facing up.
A foreign object in the drawer could block laser
light from reading the CD/DVD. Make sure there
is no obstruction. Remove any foreign object.
Check whether the CD/DVD is dirty. If it is, wipe it
with a clean cloth dipped in water or a neutral
cleaner. See the
Media care
section in Chapter 4
for details on cleaning.
Some CD/DVDs run
correctly, but others
do not
The software or hardware configuration may be
causing a problem. Make sure the hardware
configuration matches your software’s needs.
Check the CD/DVD’s documentation.
Check the type of CD/DVD you are using. The
drive supports:
DVD-ROM:
DVD-ROM, DVD-Video
CD-ROM:
CD-DA, CD-Text, Photo CD
(single/multi-session), CD-
ROM Mode 1, Mode 2, CD-
ROM XA Mode 2 (Form1,
Form2), Enhanced CD (CD-
EXTRA), CD-G (Audio CD
only), Addressing Method 2
Recordable CD:
CD-R, CD-RW
Check the region code on the DVD. It must
match that on the CD-RW/DVD-ROM drive.
Region codes are listed in the
Optical media
drives
section in Chapter 2, The Grand Tour.
Cannot write
correctly
If you have trouble writing, make sure you are
observing the following precautions:
■
Use only media recommended by TOSHIBA.
■
Do not use the mouse or keyboard during writing.
■
Use only the software supplied with the computer
for recording.
■
Do not run or start other software during writing.
■
Do not jar the computer during writing.
■
Do not connect/ disconnect external devices or
install/remove internal cards during writing.
If problems persist, contact your dealer.