2014 Ford F150 SuperCrew Cab Owner Manual Printing 1 - Page 357

SYNC™ When you select: You can: Master Reset Completely erase all information stored on SYNC (all phonebook, call history, text messages and all paired devices) and return to the factory default settings. Download new software applications (if available) and then load the desired applications through your USB port. See the web site for more information. Exit the current menu. Use the website at any time to check your phone's compatibility, register your account and set preferences as well as access a customer representative via an online chat (during certain hours). Visit www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca for more information. Application Return SYNC™ TROUBLESHOOTING Your SYNC system is easy to use. However, should questions arise, see the tables below. Phone issues Issue Possible cause(s) Possible solution(s) The audio control settings There is excessive background noise during a phone on your phone may be affecting SYNC performcall. ance. During a call, I can hear the other person but they cannot hear me. SYNC is not able to download my phonebook. This may be a possible phone malfunction. Review your phone's manual about audio adjustments. Try turning off the device, resetting the device, removing the device's battery, then trying again. · Go to the website to review your phone's compatibility. · Try turning off the device, resetting the device or removing the device's battery, then trying again. · Try pushing your phonebook contacts to SYNC by using the Add Contacts feature. · Use the SYNCmyphone feature available on the website. · This is a phone-dependent feature. · This may be a possible phone malfunction. 355 F150 (TF6)