2014 Ford F150 SuperCrew Cab Owner Manual Printing 1 - Page 359

SYNC™ USB and media issues Issue Possible cause(s) Possible solution(s) I am having trouble connecting my device. This may be a possible device malfunction. · Try turning off the device, resetting the device, removing the device's battery, then trying again. · Make sure you are using the manufacturer's cable. · Make sure you insert the USB cable properly into the device and the USB port. · Make sure that the device does not have an autoinstall program or active security settings. Make sure you are not leaving the device in your vehicle during very hot or cold temperatures. Make sure you properly connect the device to SYNC and that you have pressed play on your device. · Make sure that all song details are populated. · Some devices require you to change the USB settings from mass storage to MTP class. SYNC does not recognize This is a device limitation. my device when I turn on the car. Bluetooth audio does not stream. · This is a phone-dependent feature. · The device is not connected. · Your music files may not contain the proper artist, song title, album or genre information. · The file may be corrupted. · The song may have copyright protection, which does not allow it to play. SYNC does not recognize music that is on my device. Vehicle Health Report and Services (Traffic, Directions and Information) issues Issue Possible cause(s) Possible solution(s) I received a text that I did not activate Vehicle Health Report. · You did not activate your account on the website. · You may have the wrong VIN (vehicle identification number) listed. · This is a free feature, but you must first register online to use it. 357 F150 (TF6)