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Brother International MFC-790CW Users Manual - English - Page 163

Telephone Line or Connections, Receiving Faxes, Sending Faxes, Difficulty, Suggestions, On/Off

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Troubleshooting and Routine Maintenance Telephone Line or Connections Difficulty Dialing does not work. (No dial tone) The machine does not answer when called. Suggestions Check that the machine is plugged in and that the On/Off key is on. Check all line cord connections. Make sure the telephone line cord is plugged into the telephone wall jack and the LINE jack of the machine. (Canada only) Change Tone/Pulse setting. (See the Quick Setup Guide.) Verify that the telephone line and jack are working by connecting a known working B telephone and telephone line to the jack. Press Speaker Phone or lift the machine's handset, the cordless handset or the handset of an external telephone, and then listen for a dial tone. If there is no dial tone, ask your telephone company to check the line and/ or jack. Make sure the machine is in the correct receiving mode for your setup. (See Choose the correct Receive Mode on page 45.) Check for a dial tone. If possible, call your machine to hear it answer. If there is still no answer, check that the telephone line cord is plugged into the telephone wall jack and the LINE jack of the machine. If there is no ringing when you call your machine, ask your telephone company to check the line. Receiving Faxes Difficulty Cannot receive a fax. Suggestions Check all line cord connections. Make sure the telephone line cord is plugged into the telephone wall jack and the LINE jack of the machine. Make sure the machine is in the correct receiving mode for your setup. (See Receive mode settings on page 48.) If you often have interference on the telephone line, try changing the menu setting of Compatibility to Basic(for VoIP). (See Telephone line interference on page 151.) Sending Faxes Difficulty Cannot send a fax. Transmission Verification Report says 'Result:NG'. Suggestions Check all line cord connections. Make sure the telephone line cord is plugged into the telephone wall jack and the LINE jack of the machine. Make sure that the Fax key is illuminated. (See Entering Fax mode on page 36.) Ask the other party to check that the receiving machine has paper. Print the Transmission Verification Report and check for an error. (See Reports on page 89.) There is probably temporary noise or static on the line. Try sending the fax again. If you send a PC FAX message and get 'Result:NG' on the Transmission Verification Report, your machine may be out of memory. To gain extra memory, you can turn off Memory Receive (see Turning off Memory Receive Operations on page 53), print fax messages in memory (see Printing a fax from the memory on page 58) or cancel a Delayed Fax or Polling Job (see Canceling a fax in progress on page 38). If the problem continues, ask the telephone company to check your telephone line. If you often get transmission errors due to possible interference on the telephone line, try changing the menu setting of Compatibility to Basic(for VoIP). (See Telephone line interference on page 151.) 147

Section	Page
USER’S GUIDE MFC-790CW 990CW	1
Brother numbers	3
Register your product	3
FAQs (frequently asked questions)	3
For Customer Service	3
Ordering accessories and supplies	4
Compilation and Publication Notice	5
Table of Contents	9
Section I: General	17
1 General Information	18
Using the documentation	18
Symbols and conventions used in the documentation	18
Accessing the Software User’s Guide and Network User’s Guide	18
Viewing Documentation	18
Viewing Documentation (For Windows®)	18
How to find Scanning instructions	19
How to find Network setup instructions	19
Viewing Documentation (For Macintosh®)	20
How to find Scanning instructions	20
How to find Network setup instructions	20
Accessing Brother Support (For Windows®)	21
Control panel overview	22
LCD screen	24
Basic Operations	25
2 Loading paper and documents	26
Loading paper and other print media	26
Loading envelopes and post cards	28
About envelopes	28
How to load envelopes and post cards	29
Loading photo paper	30
Removing small printouts from the machine	31
Printable area	32
Acceptable paper and other print media	33
Recommended print media	33
Handling and using print media	33
Paper capacity of the output paper tray cover	34
Choosing the right print media	35
Paper type and size for each operation	35
Paper weight, thickness and capacity	36
Loading documents	37
Using the ADF	37
Recommended environment	37
Document Sizes Supported	37
How to load documents	37
Using the scanner glass	37
Document Sizes Supported	37
How to load documents	37
Scannable area	38
3 General setup	39
On/Off key	39
Turning the machine off	39
Turning the machine on	39
Power Off setting	39
Mode Timer	41
Paper settings	41
Paper Type	41
Paper Size	42
Volume Settings	42
Ring Volume	42
Setting the Ring Volume from the menu	42
Beeper Volume	43
Speaker Volume	43
Handset Volume (MFC-790CW only)	44
Choosing the Handset Volume (For Volume Amplify) (MFC-790CW only)	44
Setting Volume Amplify (MFC-790CW only)	45
Automatic Daylight Savings Time	45
Sleep Mode	46
LCD screen	46
LCD Contrast	46
Setting the backlight brightness	46
Setting the Dim Timer for the backlight	47
4 Security features	48
Memory Security	48
Setting and changing the memory security password	48
Setting a password for the first time	48
Changing your memory security password	49
Turning the memory security on/off	49
Turning on the memory security lock	49
Turning off the memory security	49
Section II: Fax	51
5 Sending a Fax	52
Entering Fax mode	52
Faxing from the ADF	52
Faxing from the scanner glass	53
Faxing A4 size documents from the scanner glass	53
Color fax transmission	53
How to preview an outgoing fax	54
Canceling a fax in progress	54
Broadcasting (Black & White only)	55
Canceling a Broadcast in progress	55
Additional sending operations	56
Sending faxes using multiple settings	56
Contrast	56
Changing fax resolution	57
Dual access (Black & White only)	57
Real time transmission	57
Overseas Mode	58
Delayed Faxing (Black & White only)	58
Delayed Batch Transmission (Black & White only)	58
Checking and canceling waiting jobs	58
Setting your changes as the new default	59
Restoring all settings to the factory settings	59
Sending a fax manually	59
Sending a fax at the end of a conversation	59
Out of Memory message	60
6 Receiving a Fax	61
Receive Modes	61
Choose the correct Receive Mode	61
Using receive modes	63
Fax only	63
Fax/Tel	63
Manual	63
Message Center (MC)	63
Receive mode settings	64
Ring Delay	64
F/T Ring Time (Fax/Tel mode only)	64
Easy Receive	65
If Easy Receive is On:	65
If Easy Receive is Semi:	65
If Easy Receive is Off:	65
Memory Receive (Black&White only)	66
Fax Forwarding	66
Paging	67
Fax Storage	68
PC Fax Receive	68
Changing the destination PC	69
Turning off Memory Receive Operations	69
Changing Memory Receive Operations	70
Fax Preview (Black & White only)	70
How to preview a received fax	70
Setting Fax Preview	70
Using Fax Preview	71
How to print a fax	72
How to print all faxes in the list	72
How to delete all faxes in the list	72
Turning off Fax Preview	72
Additional receiving operations	73
Printing a reduced incoming fax	73
Receiving a fax at the end of a conversation (MFC-790CW only)	73
Receiving faxes into memory when paper tray is empty	73
Printing a fax from the memory	74
Remote Retrieval	74
Setting a Remote Access Code	74
Using your Remote Access Code	75
Remote Fax commands	76
Retrieving fax messages	78
Changing your Fax Forwarding number	78
7 Telephone Services and External devices	79
Voice operations	79
Making a telephone call	79
Answering calls with the Speaker Phone	79
Hold	79
Tone or Pulse (Canada only)	80
Fax/Tel mode when the power key is on	80
Fax/Tel mode when the power key is off	80
Telephone services	81
Voice Mail	81
Distinctive Ring	82
What does your telephone company's ‘Distinctive Ring’ do?	82
What does Brother's ‘Distinctive Ring’ do?	82
Do you have Voice Mail?	82
Before you choose the ring pattern to register	82
Registering the Distinctive Ring pattern	83
Turning off Distinctive Ring	83
Caller ID	84
Setting up your area code (USA only)	84
Connecting an external TAD (telephone answering device)	85
Connections	86
Recording outgoing message (OGM) on an external TAD	86
Special line considerations	87
Roll over telephone lines	87
Two-line telephone system	87
Converting telephone wall outlets	87
Installing machine, external two-line TAD and two-line telephone	87
Multi-line connections (PBX)	88
External and extension telephones	89
Connecting an external or extension telephone	89
Using external and extension telephones	89
Using extension telephones	89
Using an external telephone (connected to the EXT. jack of the machine)	89
If you answer a call and no one is on the line:	89
Using a Non-Brother cordless external telephone (MFC-790CW only)	90
Using remote codes	90
Fax Receive code	90
Telephone Answer code	90
Changing the remote codes	90
8 Dialing and storing numbers	91
How to Dial	91
Manual dialing	91
Speed Dialing	91
Fax Redial	91
Outgoing Call	92
Caller ID history	92
Storing numbers	93
Storing a pause	93
Storing Speed Dial numbers	93
Storing Speed Dial numbers from Outgoing Calls	94
Storing Speed Dial numbers from the Caller ID history	94
Changing Speed Dial names or numbers	95
Setting up groups for broadcasting	96
Changing a Group name	97
Deleting a Group	97
Deleting a number from a Group	97
Dialing Access codes and credit card numbers	98
9 Message Center	99
Message Center mode	99
Setting up the Message Center	99
Outgoing message (OGM)	99
Recording your OGM	99
Listening to your OGM	100
Erasing your OGM	100
Fax/Tel OGM (Announcement)	100
Activating Message Center mode	100
Managing your messages	101
Message indicator	101
Playing voice messages	101
Erasing incoming messages	101
To erase voice messages individually	101
To erase all of your messages	101
Additional Message Center operations	102
Setting the maximum time for incoming messages	102
Setting toll saver	102
ICM Recording Monitor	103
Recording a conversation (MFC-790CW only)	103
10 Printing Reports	104
Fax reports	104
Transmission Verification Report	104
Fax Journal (activity report)	105
Reports	105
How to print a report	105
11 Polling	106
Polling overview	106
Polling receive	106
Setup to receive polling	106
Sequential polling (Black & White only)	106
Canceling a Sequential Polling Job	107
Polled transmit (Black & White only)	107
Set up for polled transmit	107
Section III: Copy	109
12 Making copies	110
How to copy	110
Entering Copy mode	110
Making a single copy	110
Making multiple copies	111
Stop copying	111
Copy settings	111
Changing copy quality	111
Enlarging or reducing the image copied	112
Making N in 1 copies or a poster (Page Layout)	113
Sorting copies using the ADF	114
Adjusting Brightness and Contrast	115
Brightness	115
Contrast	115
Paper Options	115
Paper Type	115
Paper Size	115
Book Copy	116
Watermark Copy	116
Setting your favorites	117
Retrieving your favorite setting	118
Rename your favorite setting	118
‘Out of Memory’ message	118
Section IV: Walk-up Photo Printing	119
13 PhotoCapture Center®: Printing photos from a memory card or USB Flash memory drive	120
PhotoCapture Center® Operations	120
Printing from a memory card or USB Flash memory drive without a PC	120
Scanning to a memory card or USB Flash memory drive without a PC	120
Using PhotoCapture Center® from your computer	120
Using a memory card or USB Flash memory drive	120
Memory cards or USB Flash memory drive folder structure	121
Getting started	122
Entering PhotoCapture mode	123
Print Images	123
View Photos	123
Print Index (Thumbnails)	124
Printing Photos	125
Enhance Photos	125
DPOF printing	127
PhotoCapture Center® print settings	128
Print Quality	129
Paper options	129
Paper Type	129
Paper and print size	130
Adjusting Brightness, Contrast and Color	130
Brightness	130
Contrast	130
Color Enhancement (True2Life®)	131
Cropping	132
Borderless printing	132
Print Date	132
Setting your changes as the new default	133
Restoring all settings to the factory settings	133
Scan to a memory card or USB Flash memory drive	133
Entering Scan mode	133
How to scan to a memory card or USB Flash memory drive	133
How to change the file name	134
How to set a new default	135
How to reset to the factory settings	135
Understanding the Error Messages	135
14 Printing photos from a camera	136
Printing photos directly from a PictBridge camera	136
PictBridge requirements	136
Setting your digital camera	136
Printing Images	137
DPOF printing	137
Printing photos directly from a digital camera (without PictBridge)	138
Printing Images	138
Understanding the Error Messages	139
15 Wireless photo printing (MFC-990CW only)	140
Printing photos with Bluetooth® wireless technology	140
The requirements for using Bluetooth® wireless technology	140
Setting up your machine	141
Enable Bluetooth® wireless technology on your machine	141
Pass key	141
Communication Mode	142
Device Address	142
Device Name	142
Print settings	143
Print Quality	143
Paper Type	143
Paper Size	143
Borderless	143
Print Date	144
Restoring all settings to the factory settings	144
Understanding the Error Messages	144
Section V: Software	145
16 Software and Network features	146
Section VI: Appendixes	147
A Safety and Legal	148
Choosing a location	148
To use the machine safely	149
Important safety instructions	153
Standard telephone and FCC Notices (These notices are in effect on models sold and used in the United States only.)	154
Federal Communications Commission (FCC) Declaration of Conformity (USA only)	156
Industry Canada Compliance Statement (Canada only)	157
LAN connection	157
International ENERGY STAR® Compliance Statement	157
Legal limitations for copying	158
Trademarks	159
B Troubleshooting and Routine Maintenance	160
Troubleshooting	160
If you are having difficulty with your machine	160
Dial Tone	167
Telephone line interference	167
Error and Maintenance messages	168
Error animation	172
Transferring your faxes or Fax Journal report	172
Transferring faxes to another fax machine	173
Transferring faxes to your PC	173
Transferring Fax Journal report to another fax machine	173
Document jam	174
Document is jammed in the top of the ADF unit	174
Document is jammed inside the ADF unit	174
Printer jam or paper jam	175
Routine maintenance	177
Replacing the ink cartridges	177
Cleaning the outside of the machine	179
Cleaning the scanner	180
Cleaning the machine’s printer platen	181
Cleaning the paper pick-up roller	181
Cleaning the print head	182
Checking the print quality	182
Checking the print alignment	183
Checking the ink volume	184
Uninstalling and installing the handset and handset cradle (MFC-790CW only)	184
Uninstalling the handset and handset cradle	184
Installing the handset and handset cradle	185
Machine Information	186
Checking the serial number	186
Packing and shipping the machine	186
C Menu and Features	189
On-screen programming	189
Menu table	189
Memory storage	189
Mode and menu keys	189
Menu table	190
Entering Text	211
Inserting spaces	211
Making corrections	211
Repeating letters	211
D Specifications	212
General	212
Print media	214
Fax	215
Message Center	216
Digital Cordless Handset (MFC-990CW only)	217
Cordless handset (BCL-D60)	217
Battery	218
Copy	219
PhotoCapture Center®	220
PictBridge	221
Bluetooth® wireless technology (MFC-990CW only)	222
Scanner	223
Printer	224
Interfaces	225
Computer requirements	226
Consumable items	227
Network (LAN)	228
Wireless one-push configuration	229
E Glossary	230
Index	234

Match case Limit results 1 per page

Troubleshooting and Routine Maintenance

147

Telephone Line or Connections

Difficulty

Suggestions

Dialing does not work. (No dial

tone)

Check that the machine is plugged in and that the

On/Off

key is on.

Check all line cord connections. Make sure the telephone line cord is plugged into

the telephone wall jack and the LINE jack of the machine.

(Canada only) Change Tone/Pulse setting. (See the

Quick Setup Guide

Verify that the telephone line and jack are working by connecting a known working

telephone and telephone line to the jack. Press

Speaker Phone

or lift the

machine's handset, the cordless handset or the handset of an external telephone,

and then listen for a dial tone. If there is no dial tone, ask your telephone company

to check the line and/ or jack.

The machine does not answer

when called.

Make sure the machine is in the correct receiving mode for your setup. (See

Choose the correct Receive Mode

on page 45.) Check for a dial tone. If possible,

call your machine to hear it answer. If there is still no answer, check that the

telephone line cord is plugged into the telephone wall jack and the LINE jack of the

machine. If there is no ringing when you call your machine, ask your telephone

company to check the line.

Receiving Faxes

Difficulty

Suggestions

Cannot receive a fax.

Check all line cord connections. Make sure the telephone line cord is plugged into

the telephone wall jack and the LINE jack of the machine.

Make sure the machine is in the correct receiving mode for your setup. (See

Receive mode settings

on page 48.)

If you often have interference on the telephone line, try changing the menu setting

of Compatibility to

Basic(for VoIP)

. (See

Telephone line interference

on page 151.)

Sending Faxes

Difficulty

Suggestions

Cannot send a fax.

Check all line cord connections. Make sure the telephone line cord is plugged into

the telephone wall jack and the LINE jack of the machine.

Make sure that the Fax

key is illuminated. (See

Entering Fax mode

on page 36.)

Ask the other party to check that the receiving machine has paper.

Print the Transmission Verification Report and check for an error. (See

Reports

on page 89.)

Transmission Verification Report

says ‘Result:NG’.

There is probably temporary noise or static on the line. Try sending the fax again.

If you send a PC FAX message and get

‘

Result:NG

’

on the Transmission

Verification Report, your machine may be out of memory. To gain extra memory,

you can turn off Memory Receive (see

Turning off Memory Receive Operations

on page 53), print fax messages in memory (see

Printing a fax from the memory

on page 58) or cancel a Delayed Fax or Polling Job (see

Canceling a fax in

progress

on page 38). If the problem continues, ask the telephone company to

check your telephone line.

If you often get transmission errors due to possible interference on the telephone

line, try changing the menu setting of Compatibility to

Basic(for VoIP)

. (See

Telephone line interference

on page 151.)