Dell Latitude C840 User Guide - Page 90

External Keyboard Problems, Unexpected Characters - usb boot

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connector for bent or broken pins. Firmly reconnect the cable. If you are using a mouse extension cable, disconnect it and connect the mouse directly to the computer. To verify that the problem is with the mouse, check the touch pad 1. Turn off the computer. 2. Disconnect the mouse. 3. Turn on the computer. 4. At the Windows desktop, use the touch pad to move the cursor around, select an icon, and open it. If the touch pad operates correctly, the mouse may be defective. Check the system setup program settings - Verify that the system setup program lists the correct device for the pointing device option. (The computer automatically recognizes a USB mouse without making any setting adjustments.) Test the mouse controller - To test the mouse controller (which affects pointer movement) and the operation of the touch pad or mouse buttons, run the Mouse test in the Pointing Devices device group in the Dell Diagnostics. Reinstall the touch pad driver - See "Reinstalling Software." NOTE: If you need to disable your touch pad and/or track stick, see "Using the Keyboard and Touch Pad." External Keyboard Problems Fill out the Diagnostics Checklist as you complete these checks. NOTE: Use the integrated keyboard when working in MS-DOS® mode or when running the "Dell Diagnostics or the system setup program. When you attach an external keyboard, the integrated keyboard remains fully functional. Check the keyboard cable - Shut down the computer. Disconnect the keyboard cable and check it for damage. For PS/2 cables, check the cable connector for bent or broken pins. Firmly reconnect the cable. If you are using a keyboard extension cable, disconnect it and connect the keyboard directly to the computer. Check the external keyboard 1. Turn off the computer, wait 1 minute, and turn it on again. 2. Verify that the numbers, capitals, and scroll lock lights on the keyboard blink during the boot routine. 3. From the Windows® desktop, click the Start button, point to Programs, point to Accessories, and click Notepad. 4. Type some characters on the external keyboard and verify that they appear on the display. If you cannot verify these steps, you may have a defective external keyboard. To verify that the problem is with the external keyboard, check the integrated keyboard 1. Turn off the computer. 2. Disconnect the external keyboard. 3. Turn on the computer. 4. From the Windows desktop, click the Start button, point to Programs, point to Accessories, and click Notepad. 5. Type some characters on the integrated keyboard and verify that they appear on the display. If the characters appear now but did not with the external keyboard, you may have a defective external keyboard. Run the keyboard diagnostics tests - See the PC-AT Compatible Keyboards tests in the Dell Diagnostics. If the tests indicate a defective external keyboard, contact Dell. Unexpected Characters

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External Keyboard Problems
Fill out the
Diagnostics Checklist
as you complete these checks.
Unexpected Characters
connector for bent or broken pins. Firmly reconnect the cable.
If you are using a mouse extension cable, disconnect it and connect the mouse directly to the computer.
To verify that the problem is with the mouse, check the touch pad
1.
Turn off the computer.
2.
Disconnect the mouse.
3.
Turn on the computer.
4.
At the Windows
desktop, use the touch pad to move the cursor around, select an icon, and open it.
If the touch pad operates correctly, the mouse may be defective.
Check the system setup program settings
—
Verify that the system setup program lists the correct device for the pointing device option.
(The computer automatically recognizes a USB mouse without making any setting adjustments.)
Test the mouse controller
—
To test the mouse controller (which affects pointer movement) and the operation of the touch pad or mouse
buttons, run the Mouse test in the Pointing Devices device group in the
Dell Diagnostics
.
Reinstall the touch pad driver
—
See "
Reinstalling Software
."
NOTE:
If you need to disable your touch pad and/or track stick, see "
Using the Keyboard and Touch Pad
."
NOTE:
Use the integrated keyboard when working in MS-DOS
®
mode or when running the "
Dell Diagnostics
or the
system setup program
. When you
attach an external keyboard, the integrated keyboard remains fully functional.
Check the keyboard cable
—
Shut down the computer. Disconnect the keyboard cable and check it for damage. For PS/2 cables, check the
cable connector for bent or broken pins. Firmly reconnect the cable.
If you are using a keyboard extension cable, disconnect it and connect the keyboard directly to the computer.
Check the external keyboard
1.
Turn off the computer, wait 1 minute, and turn it on again.
2.
Verify that the numbers, capitals, and scroll lock lights on the keyboard blink during the boot routine.
3.
From the Windows
®
desktop, click the
Start
button, point to
Programs
, point to
Accessories
, and click
Notepad
.
4.
Type some characters on the external keyboard and verify that they appear on the display.
If you cannot verify these steps, you may have a defective external keyboard.
To verify that the problem is with the external keyboard, check the integrated keyboard
1.
Turn off the computer.
2.
Disconnect the external keyboard.
3.
Turn on the computer.
4.
From the Windows desktop, click the
Start
button, point to
Programs
, point to
Accessories
, and click
Notepad
.
5.
Type some characters on the integrated keyboard and verify that they appear on the display.
If the characters appear now but did not with the external keyboard, you may have a defective external keyboard.
Run the keyboard diagnostics tests
—
See the PC-AT Compatible Keyboards tests in the
Dell Diagnostics
. If the tests indicate a defective
external keyboard,
contact Dell
.