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Gateway E-9510T Gateway 9510 Server User Guide - Page 151

Safety guidelines

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Chapter 7: Troubleshooting Safety guidelines While troubleshooting your server, follow these safety guidelines: ■ Never remove the side panel while your server is turned on and while the modem cable and the power cords are connected. ■ Do not attempt to open the monitor. To do so is extremely dangerous. Even if the power is disconnected, energy stored in the monitor components can be dangerous. Also, opening the monitor voids its warranty. ■ Make sure that you are grounded correctly before opening the server case. For more information about preventing damage from static electricity, see "Preventing static electricity discharge" on page 41. ■ After you complete any maintenance task where you have to open the server case, make sure that you close the case, tighten any screws, then reconnect all cables before you restart your server. Warning To avoid bodily injury, do not attempt to troubleshoot your server problem if: ■ Power cords or plugs are damaged ■ Liquid has been spilled into your server ■ Your server was dropped ■ The case was damaged Instead, unplug your server and contact a qualified computer technician. If your server was damaged during shipment from Gateway, contact Gateway Customer Care. 146 www.gateway.com

Section	Page
Contents	2
Checking Out Your Gateway Server	6
Front	7
Control panel	8
Hard drive bays	9
Back	10
Interior	11
System board	12
Left side	12
Right side	13
Getting Help	14
System Companion CD	14
Gateway Web site	14
Setting Up Your Server	16
Setting up the hardware	17
Converting to a rackmount server	17
Contents of the conversion kit	17
Tools required	18
Protecting from power source problems	23
Starting your server	24
Selecting the boot device	25
Understanding the power-on self-test	25
Turning off your server	26
Setting up the operating system	27
Initial hardware settings	28
Maintaining Your Server	30
Caring for your server	31
Cleaning your server	31
Cleaning tips	32
Cleaning the keyboard	32
Cleaning the screen	32
Cleaning the tape drive	32
Preparing for system recovery	33
Recording the BIOS configuration	33
System administration	34
Gateway Server Manager	34
Local control panel	34
Interactions	34
Navigation	35
Server security	38
Using BIOS security passwords	38
Identifying your server	39
Updating the baseboard management controller firmware	40
Updating the FRU/SDR	42
Using your System Companion CD	43
Installing Components	44
Preparing to install components	45
Selecting a place to work	45
Gathering the tools you need	45
Preventing static electricity discharge	46
Opening the server case	47
Removing the bezel assembly	49
Removing the air ducts	51
Installing the air ducts	52
Installing the bezel assembly	54
Closing the server case	57
Installing drives	58
Installing or replacing a fixed, removable-media drive	59
Routing power and data cables to fixed drives	61
Installing a hot-swap hard drive	64
Installing a local control panel (LCP)	69
Installing memory	71
Memory online sparing	73
Installing PCI expansion cards	74
Installing a processor	78
Installing an Intel Management Module (IMM)	81
Installing the Intel RAID activation key and dedicated RAID memory	84
Replacing a power supply module	86
Replacing a power distribution module	88
Replacing the hot-swap backplane	91
Replacing the front panel board	95
Replacing a hot-swap fan	97
Replacing the CMOS battery	98
Replacing the system board	100
Using the BIOS Setup Utility	104
Opening the BIOS Setup utility	105
Updating the BIOS	106
Rolling BIOS	106
Recovering the BIOS	107
Resetting the BIOS	110
Resetting BIOS passwords	112
Configuring your RAID solutions	114
Configuring your onboard RAID solutions	116
Configuring the onboard SATA RAID solution	116
Configuring the onboard SCSI RAID solution	119
Integrated Mirroring configuration	119
Integrated Striping configuration	121
Configuring your ROMB RAID solution with the RAID BIOS Console configuration utility	123
Configuring your ROMB RAID solution with the RAID Web Console	132
Web Console components	132
Client system requirements	133
Quick configuration steps	133
The Registration Server	134
Registration Server Operation	137
Installing the Windows Web Console	138
Securing the Web Console under Windows XP/2000/2003	140
De-registering and re-registering under Web Console	141
Launching the Web Console	142
Configuring arrays and logical drives	145
Automatic RAID configuration	145
Custom RAID configuration	146
Defining logical drives	146
Initialize logical drives	147
Check Rebuild Rate	148
Exit Web Console	148
Reclaiming Hot Spare Disks	148
Reconfiguring Existing Arrays	148
Adding a Physical Drive to an Existing Array	148
Removing a Physical Drive from an Array	148
Troubleshooting	150
Safety guidelines	151
Error messages	152
Troubleshooting	154
First steps	154
Battery replacement	154
Beep codes	155
Additional beep codes provided by optional Intel Management Modules	157
LED information	157
Diagnostic LEDs	159
POST code checkpoints	159
Bootblock initialization code checkpoints	162
Bootblock recovery code checkpoints	163
DIM code checkpoints	165
ACPI runtime checkpoints	165
BIOS	166
CD or DVD drive	166
Diskette drive	166
Expansion cards	167
Hard drive	167
Internet	169
Keyboard	169
Memory	169
Modem (telephone dial-up)	169
Monitor	171
Power	172
Processor	172
Telephone support	173
Before calling Gateway Customer Care	173
Telephone support	174
Telephone numbers	174
Tutoring and training	174
Server Specifications	176
System specifications	177
System board specifications	178
Environmental specifications	180
Video specifications	181
Resolution support	181
Electronic specifications	183
Memory map	183
Interrupts	183
PCI interrupt routing	184
PCI interrupt routing in PIC mode	184
Additional specifications	186
BIOS Settings	188
Safety, Regulatory, and Legal Information	204
Index	214
Numerics	214
A	214
B	214
C	214
D	215
E	215
F	216
G	216
H	216
I	216
J	217
K	217
L	217
M	217
N	217
O	217
P	217
R	218
S	218
T	219
U	219
V	220