Gateway E-9510T Gateway 9510 Server User Guide - Page 173

Chapter 7: Troubleshooting Telephone support Before calling Gateway Customer Care If you have a technical problem with your server, follow these recommendations before contacting Gateway Customer Care: ■ Make sure that your server is connected correctly to a grounded AC outlet that is supplying power. ■ If a peripheral device, such as a keyboard or mouse, does not appear to work, make sure that all cables are plugged in securely. ■ If you have recently installed hardware or software, make sure that you have installed it following the instructions provided with it. If you did not purchase the hardware or software from Gateway, see the manufacturer's documentation and technical support resources. ■ If you have "how to" questions about using a program, see: ■ The program's online Help ■ The program's documentation ■ Your operating system's documentation ■ The software or hardware manufacturer's Web site ■ See "Troubleshooting" on page 149. ■ Have your client ID, serial number (located on the back of your server case), and order number available, along with a detailed description of your issue, including the exact text of any error messages, and the steps you have taken. ■ The COA, or Certificate of Authenticity, if required, is normally located on the side panel of the server. ■ Make sure that your server is nearby at the time of your call. The technician may have you follow appropriate troubleshooting steps. ■ Consider using Gateway's Internet Customer Care. Gateway's Web site has FAQs, tips, and other technical help. You can also use the Web site to e-mail Customer Care. For more information, visit Gateway's Customer Care Web site at support.gateway.com. 168 www.gateway.com