HP 9500hdn HP Color LaserJet 9500nand 9500hdn - User Guide - Page 106
Solving repeated jams, support, lj9500
UPC - 808736429689
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http://www.hp.com/support/lj9500 Solving repeated jams Following these steps if jams are a recurring problem. 1 Check the media specifications. If media is outside of the recommended specifications, problems can occur. 2 Make sure that media is correctly loaded in the trays and that all of the width guides are correctly set. 3 Make sure that the paper tray is set for the size of media installed and that the tray is not overloaded with media. 4 Try turning over the stack of media in the tray. If you are using prepunched or letterhead media, try printing from tray 1. 5 Do not use torn, worn, or irregular media, or previously printed media. For recommended paper and other media for your printer, see "Recommended media" on page 87. 6 Make sure that all of the damaged or jammed media is removed from printer. Note If jams persist in tray 1, try feeding the media through trays 2 or 3. If jams continue, contact HP customer support. (See "Customer support options worldwide" on page 214, or go to http://www.hp.com/support/lj9500.) 104 Chapter 6 - Solving problems Rev. 1.0