HP D530 HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition
HP D530 - Compaq Business Desktop Manual
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- HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 1
service reference guide Business Desktop d500 Series 5th Edition This document provides information on the removal and replacement of all parts as well as information on troubleshooting, Desktop Management, setup utilities, SATA and PATA drives, safety, routine care, connector pin assignments, POST - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 2
- HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 3
Service Reference Guide Business Desktop d500 Series 5th Edition Document Part Number: 336492-005 March 2004 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 4
services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors could result in damage to equipment or loss of information. Service Reference Guide Business Desktop d500 Series First Edition (May 2003) Second Edition (July - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 5
Installing or Upgrading Device Drivers 1-1 1.0.2 Creating an Emergency Repair Diskette - Windows 2000 1-1 1.0.3 Using the Emergency Repair Diskette - Windows 2000 1-1 1.1 Converting to NTFS 1-2 1.1.1 Windows 2000 Professional 1-2 1.1.2 Windows XP Home and XP Professional 1-2 1.2 HP Software - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 6
Routine Care, and Disassembly Preparation 5.1 Chassis Designations 5-1 5.1.1 Convertible Minitower (CMT 5-1 5.1.2 Small Form Factor (SFF 5-2 5.1.3 Ultra-Slim Desktop (USDT 5-2 5.2 Electrostatic Discharge Information 5-3 5.2.1 Generating Static 5-3 iv 336492-005 Service Reference Guide, d500 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 7
Service Considerations 5-7 5.4.1 Power Supply Fan 5-7 5.4.2 Tools and Software Requirements 5-7 5.4.3 Screws 5-7 5.4.4 Cables and Connectors 5-8 5.4.5 Hard Drives 5-8 5.4.6 Lithium Coin Cell Battery 5-8 6 Removal and Replacement Procedures- Convertible Minitower (CMT 6-8 6.8 Memory 6-8 6.9 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 8
-Slim Desktop (USDT) Chassis 8.1 Preparation for Disassembly 8-1 8.2 External Security Devices 8-2 8.2.1 Installing a Cable Lock 8-2 8.2.2 Installing a Padlock 8-3 8.3 Computer Access Panel 8-4 8.3.1 Top Access Panel 8-4 8.3.2 Bottom Access Panel 8-5 vi 336492-005 Service Reference Guide - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 9
23 8.17Speaker 8-24 8.18Chassis Fan 8-25 8.19System Board 8-26 A Connector Pin Assignments B Power Cord Set Requirements C POST Error Messages D Troubleshooting Without Diagnostics E System Board and Riser Board Reference Designators F Memory Index Service Reference Guide, d500 336492-005 vii - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 10
Contents viii 336492-005 Service Reference Guide, d500 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 11
system needs access to the appropriate software drivers for the devices. The I386 directory and its subdirectories provide the HP- or Compaq-specific integration of the operating system for the computer model and include device drivers supported by Windows 2000. When prompted for the I386 directory - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 12
models: ■ Computer Setup Utilities and diagnostic features ■ HP Support Software including device drivers ■ Configuration Record ■ Online Safety & Comfort Guide ■ HP Intelligent Manageability ■ Enhanced HP Insight Personal Edition (Diagnostics for Windows) ■ DMI Support ■ Power Management with - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 13
is turned on. POST checks the following items to ensure that the computer system is functioning properly: ■ Keyboard ■ Memory modules ■ Diskette drives ■ All IDE and SCSI mass storage devices ■ Processors ■ Controllers ✎ If the Power-On Password is set, a key icon appears on the screen while POST - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 14
system restarts (warm boots) as well as during power-on. ■ Establish a setup password that controls access to Computer Setup (F10) Utility and the settings described in this section. ■ Secure the integrated I/O functionality, including the serial, USB, or parallel ports, audio, or embedded NIC - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 15
system defaults. Ä CAUTION: Do NOT turn the computer power OFF while the ROM is saving your F10 Computer Setup changes because the CMOS could become corrupted. It is safe to turn off all power to the computer after you exit the F10 Setup screen. Service Reference Guide, d500 336492-005 2-3 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 16
Diagnostics Features 2.2.2 Computer Setup Menu . Heading supported. Restores system configuration from a diskette. Save/Restore for DiskOnKey is supported. Restores factory default settings which includes clearing any established passwords. Exits Computer 336492-005 Service Reference Guide, d500 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 17
drives. ✎ After saving changes to Removable Media Boot, the computer will restart. Manually, turn the computer off, then on. Primary IDE Controller * Allows you to enable or disable the primary IDE/ATA controller. *Option supported on select models. Service Reference Guide, d500 336492-005 2-5 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 18
you to specify the order of the attached hard drive controllers. The first hard drive controller in the order will have priority in the boot sequence and will be recognized as drive C (if any devices are attached). *Option supported on select models. 2-6 336492-005 Service Reference Guide, d500 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 19
that the setup password be entered to boot the computer if the sensor detects that the cover has been removed. This feature is supported on select models only. See the Desktop Management Guide for more information. *Option supported on select models. Service Reference Guide, d500 336492-005 2-7 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 20
feature is supported on select models only. See the Desktop Management Guide for more information. Allows you to enable or disable Master Boot Record (MBR) Security. When enabled, the BIOS rejects all requests to write to the MBR on the current bootable disk. Each time the computer is powered on or - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 21
Service Boot System IDs Description Enables/disables serial ports A and B, parallel port, front USB ports, all USB ports, system audio, network controllers (some models), Multibay devices (some models), and SCSI controllers (some models). Enables/disables the computer's ability to boot from - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 22
✎ If you turn off power to your computer using the switch on a power strip, you will not be able to use the suspend/sleep feature or the Remote Management features. * Available on select models. **These options should be used by advanced users only. 2-10 336492-005 Service Reference Guide, d500 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 23
, HIMEM.SYS, does not work properly when USB buffers are at top of memory AND the system has 64 KB or less of RAM. NIC Option ROM Download (enable/disable). The BIOS contains an embedded NIC option ROM to allow the unit to boot through the network to a PXE server. This is typically used to - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 24
Displayed only if there are multiple PCI video adapters in the system. Allows you to specify which VGA controller will be the "boot" or primary VGA controller. * Available on select models. **These options should be used by advanced users only. 2-12 336492-005 Service Reference Guide, d500 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 25
performing these steps: 1. Close all Windows applications. 2. Install the Diagnostics for Windows utility: ❏ In Windows XP, select Start > Setup Software icon. Select Diagnostics for Windows > Next button, then follow the instructions on the screen. Service Reference Guide, d500 336492-005 2-13 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 26
Windows. ✎ If you want to upgrade an existing version of Diagnostics for Windows installed on the computer, visit http://www.hp.com/support/files and click on an applicable product. Locate the desired software and download the latest version. Execute the downloaded file and select Repair to update - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 27
. ❏ Log-Displays a log of tests for each device. ❏ Error-Displays any errors that occurred during device testing. The window lists the device being tested, the type and number of errors, and the error code. ■ Help-Contents, How to use Help, About Service Reference Guide, d500 336492-005 2-15 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 28
total run time of each test. ❏ Error-Lists all errors found on the computer with their error codes. 7. To save a test report: ❏ Select the Log tab Save button to save a Log tab report. ❏ Select the Error tab Save button to save an Error tab report. 2-16 336492-005 Service Reference Guide, d500 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 29
This utility allows the resolution of problems without taking the computer offline and assists in maximizing the computer availability. The information obtained by the utility is useful in troubleshooting system problems, and streamlines the service process by enabling quick and easy identification - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 30
on some computers and is available through a SoftPaq at http://www.hp.com under Support and Drivers. 2.5.1 Installing or Upgrading Remote Diagnostics Enabling Agent 1. Visit http://www.hp.com/support/files and click on the applicable product. 2. Locate the appropriate software and download the - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 31
Setup Utilities and Diagnostics Features 2.7 Restoring the Software The Windows operating system and software can be restored to its original state by using the Restore CD. See the Restore CD for complete instructions on using this feature. Service Reference Guide, d500 336492-005 2-19 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 32
Setup Utilities and Diagnostics Features 2-20 336492-005 Service Reference Guide, d500 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 33
installation ■ Software updating and management ■ ROM flash ■ Asset tracking and security ■ Fault notification and recovery ✎ Support for specific features described in this guide may vary by model or software version. 3.1 Initial Configuration and Deployment HP computers come with a preinstalled - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 34
to continue the process. The default boot order is a BIOS configuration setting that can be changed to always attempt to PXE boot. 3.3 Software Updating and Management HP provides several tools for managing and updating software on desktops and workstations-HP Client Manager Software, Altiris Client - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 35
❏ Windows 2000/XP migration ❏ System deployment ❏ Personality migrations ■ Help Desk and Problem Resolution ❏ Managing help desk tickets ❏ Remote troubleshooting ❏ Remote problem resolution ❏ Client disaster recovery ■ Software and Operations Management ❏ Ongoing desktop management ❏ HP system - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 36
The HPQFlash utility is used to locally update or restore the system ROM on individual PCs through a Windows operating system. For more information on HPQFlash, visit http://www.hp.com/support/files and enter the name of the computer when prompted. 3-4 336492-005 Service Reference Guide, d500 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 37
the power on again to restart the computer. The following table lists the various keyboard light combinations used by the Boot Block ROM (when a PS/2 keyboard is attached to the computer), and explains the meaning and action associated with each combination. Service Reference Guide, d500 336492 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 38
> Control Panel > Power Options. In Windows XP, left click on the Start Button, then select Control Panel > Power Options. 2. In the Power Options Properties, select the Advanced tab. 3. In the Power Button section, select the desired power button setting. 3-6 336492-005 Service Reference Guide - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 39
installing the latest support software easier. You can download the software from http://www.hp.com/support. The Web site contains the latest device drivers, utilities, and flashable ROM images needed to run the latest Microsoft Windows operating system on your HP computer. 3.4.8 Building Blocks and - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 40
the password is entered. From the Computer Setup Utilities (F10) menu. ✎ For more information about Computer Setup, see the Computer Setup (F10) Utility Guide. Support for security features may vary depending on your specific computer configuration. 3-8 336492-005 Service Reference Guide, d500 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 41
by setup password). From the Computer Setup Utilities (F10) menu. ✎ For more information about Computer Setup, see the Computer Setup (F10) Utility Guide. Support for security features may vary depending on your specific computer configuration. Service Reference Guide, d500 336492-005 3-9 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 42
by setup password). From the Computer Setup Utilities (F10) menu. ✎ For more information about Computer Setup, see the Computer Setup (F10) Utility Guide. Support for security features may vary depending on your specific computer configuration. 3-10 336492-005 Service Reference Guide, d500 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 43
changes or component removal. ✎ For more information about Computer Setup, see the Computer Setup (F10) Utility Guide. Support for security features may vary depending on your specific computer configuration. 3.5.1 Password Security The power-on password prevents unauthorized use of the - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 44
On Password and follow the instructions on the screen. 4. Before exiting, click File > Save Changes and Exit. Entering a Power-On Password To enter a power-on password, complete the following steps: 1. Turn on or restart the computer. If you are in Windows, click Start > Shut Down > Restart. 2. When - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 45
Desktop Management Changing a Power-On or Setup Password 1. Turn on or restart the computer. If you are in Windows, click Start > Shut Down > Restart. To change the setup password, run Computer Setup. 2. To change the Power-On password, go to step 3. To change the Setup password, as soon as the - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 46
computer. Refer to the Troubleshooting Guide for instructions on clearing passwords. 3.5.4 DriveLock DriveLock is an industry-standard security feature that prevents unauthorized access to the data on specific to accommodate a forgotten password, the HP implementation of DriveLock employs a two- - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 47
Desktop Management Using DriveLock The DriveLock option appears under the Security menu in Computer first. HP encourages unlock the device. If a power-on password is set and computers HP recommends control functions, and support. For users with less stringent security requirements, HP to Computer Setup - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 48
3. Select Security, then Smart Cover, and follow the instructions on the screen. 4. Before exiting, click File > Save Changes and Exit. Smart Cover Lock The Smart Cover Lock is a software-controllable cover lock featured on select HP computers. This lock prevents unauthorized access to the internal - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 49
you will need a Smart Cover FailSafe Key to open the computer cover. You will need the key in any of the following circumstances: ■ Power outage ■ Startup failure ■ PC component failure (such as processor or power supply) ■ Forgotten password Ä CAUTION: The Smart Cover FailSafe Key is a specialized - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 50
Select Security > Save Master Boot Record. 5. Before exiting, click File > Save Changes and Exit. When MBR Security is enabled, the BIOS prevents any changes being made to the MBR of the current bootable disk while in MS-DOS or Windows Safe Mode. ✎ Most operating systems control access to the MBR of - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 51
so that the computer can be physically secured to a work area. For illustrated instructions, please see the Removal and Replacement Chapter for the specific chassis. 3.5.9 Fingerprint Identification Technology Eliminating the need to enter user passwords, HP Fingerprint Identification Technology - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 52
service provider can use this information to help diagnose conditions that caused you to run the DPS software. Refer to the Troubleshooting Guide for instructions on using DPS. 3.6.2 Surge-Tolerant Power Supply An integrated surge-tolerant power supply provides greater reliability when the computer - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 53
Device Information Characteristic Number of pins/conductors in data cable Number of pins in power cable Maximum data cable length Data interface voltage differential Drive motor voltages Jumpers Receive data Ground Transmit data Transmit data Ground Service Reference Guide, d500 336492-005 4-1 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 54
DD4 23 10 DD11 24 11 DD3 25 12 DD12 26 13 DD2 27 14 DD13 28 4.2.4 PATA Power Cable Signal DD1 DD14 DD0 DD15 Ground (Key) DMARQ Ground DIOW Ground DIOR Ground IORDY CSEL Pin Ground Pin Usage 1 +12 V 2 Ground 3 Ground 4 +5 V 4-2 336492-005 Service Reference Guide, d500 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 55
black face ■ Device 1 connector = gray face ✎ The color code of an industry-standard cable is applicable only if the drive's channels can have up to two devices attached to it. Each computer system may therefore have a maximum of four ATA/ATAPI drives. Service Reference Guide, d500 336492-005 4-3 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 56
of a computer system, all drives need to be attached to the ATA channel in a specified sequence. This sequence is determined by the device class of the drives and by specific attach sequence rules the primary channel in the Device 0 position. 4-4 336492-005 Service Reference Guide, d500 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 57
two or more of which are hard drives, two hard drives should be attached to the primary controller first before following the General Attach Sequence Rule. ✎ Cable lengths may restrict drive usage. The channels to maximize optical drive reliability. Service Reference Guide, d500 336492-005 4-5 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 58
Drive Guidelines and Features 4.3.3 PATA Attach Sequence Worksheet Use the worksheet below for obtaining optimum system performance when setting up a computer with multiple drives. Use the General Attach Sequence Rule to determine the best drive installation sequence. Device Name Attach Sequence - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 59
Ultra ATA-100 hard drive 1 1 Primary 0 DVD drive 2 2 Secondary 0 CD-ROM drive 3 3 Secondary 1 ✎ Cable lengths may restrict drive usage. 4 3 Primary Channel* Secondary Channel 1 2 4 1 3 2 Device 1 Device 0 Service Reference Guide, d500 336492-005 4-7 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 60
the same level of performance. ■ When Ultra ATA and SCSI hard drives are mixed in the same system, the Ultra ATA drive will become the boot drive unless the boot order is changed in Computer (F10) Setup. 4-8 336492-005 Service Reference Guide, d500 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 61
and XP Enhanced Mode (default BIOS Setting) -Add as a separate controller • PATA in Legacy Mode • SATA in Native Mode Windows 9x, NT, and Linux Compatibility Mode (non-default BIOS Setting) -Replace primary IDE controller • PATA in Legacy Mode • SATA in Legacy Mode Service Reference Guide, d500 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 62
access devices attached to add-in cards and is not supported by many legacy operating systems. Addresses are assigned by PCI Plug-n-Play BIOS and the IRQ is shared with multiple controllers. Base Address Registers for the Command and Control Block are found in the PCI Configuration Space. ■ Offset - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 63
Boot and Drive Letter Ordering SATA Configuration* Controller Order HDD Boot and Drive Letter Ordering Add as a separate channel (default). Used with Windows 2000 and XP Attach Sequence Rules by Class Priority," for PATA attach sequence rules. Service Reference Guide, d500 336492-005 4-11 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 64
Serial and Parallel ATA Drive Guidelines and Features 4-12 336492-005 Service Reference Guide, d500 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 65
into an AC power source voltage is always applied to the system board. You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage. 5.1 Chassis Designations 5.1.1 Convertible Minitower (CMT) Service Reference Guide, d500 336492 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 66
Identifying the Chassis, Routine Care, and Disassembly Preparation 5.1.2 Small Form Factor (SFF) 5.1.3 Ultra-Slim Desktop (USDT) 5-2 336492-005 Service Reference Guide, d500 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 67
provide some protection, but in many cases, the discharge contains enough power to alter device parameters or melt silicon junctions. 5.2.1 Generating Static The electrostatic-sensitive parts from assemblies in protective packaging or conductive foam. Service Reference Guide, d500 336492-005 5-3 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 68
straps/Toe straps/Boot straps can be used at standing workstations and are compatible with most types of shoes or boots. On conductive at static-free work areas. ■ Turn off power and input signals before inserting and removing connectors or service kits 5-4 336492-005 Service Reference Guide, d500 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 69
Precautions 1. Never use solvents or flammable solutions to clean the computer. 2. Never immerse any parts in water or cleaning solutions; clean the air vents on the computer. Lint and other foreign matter can block the vents and limit the airflow. Service Reference Guide, d500 336492-005 5-5 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 70
to the keys. This tool is available through many electronic supply outlets. Ä CAUTION: Never remove a wide leveled key ( the Computer Case." 5.3.5 Cleaning the Mouse Before cleaning the mouse, ensure that the power to the computer is Computer Case." 5-6 336492-005 Service Reference Guide, d500 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 71
Service Considerations Listed below are some of the considerations that you should keep in mind during the disassembly and assembly of the computer. 5.4.1 Power Supply Fan The power supply ■ Compaq tamper-resistant T-15 wrench (Smart Cover FailSafe Key, PN 166527-001) or Compaq tamper-resistant - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 72
the computer provides power to the real-time clock and has a minimum lifetime of about three years. See the appropriate removal and replacement chapter for the chassis you are working on in this guide for instructions on the replacement procedures. Å WARNING: This computer contains a lithium battery - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 73
the "Standby," or "Suspend" modes. The power cord should always be disconnected before servicing a unit. 6. Disconnect the power cord from the electrical outlet and then from the computer. 7. Disconnect all peripheral device cables from the computer. 8. Lay the computer down on its side to achieve - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 74
CMT) Chassis 6.2 Unlocking the Smart Cover Lock If you have locked the Smart Cover Lock use Computer Setup to unlock the lock. Refer to the Desktop Management Guide in any of the following circumstances: ■ Power outage ■ Startup failure ■ Processor or power supply failure ■ Lost password 1. Using the - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 75
panel (Section 6.5, "Computer Access Panel"). 3. Disconnect the hood sensor cable from the system board. 4. Slide the hood sensor switch towards the front of the computer 1 and lower it down through the slot 2. To install the hood sensor, reverse the removal procedure. Service Reference Guide, d500 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 76
, at the same time, secure the computer to a fixed object. 6.4.2 Padlock A padlock may be used by itself to secure the access panel to the computer chassis. A padlock may also be used with a security cable to secure the computer to a fixed object. I 6-4 336492-005 Service Reference Guide, d500 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 77
off and that the power cord is disconnected from the electrical outlet. 2. Lift up on the access panel handle 1, slide the access panel back about 1 inch (2.5 cm), then lift it off the unit 2. To install the computer cover, reverse the removal procedure. Service Reference Guide, d500 336492-005 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 78
"). 2. Remove the computer access panel (Section 6.5, "Computer Access Panel"). 3. Push up on the two release tabs 1, then rotate the front bezel away from the chassis to release it 2. To reinstall the front bezel, reverse the removal procedure 6-6 336492-005 Service Reference Guide, d500 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 79
Minitower (CMT) Chassis 6.7 Front Drive Bezels 1. Prepare the computer for disassembly (Section 6.1, "Preparation for Disassembly"). 2. Remove the access panel (Section 6.5, "Computer Access Panel at the bottom of the subpanel when properly oriented. Service Reference Guide, d500 336492-005 6-7 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 80
(Section 6.1, "Preparation for Disassembly"). 3. Remove the computer access panel (Section 6.5, "Computer Access Panel"). Å WARNING: To reduce risk of personal injury from hot surfaces, allow the internal system components to cool before touching. 6-8 336492-005 Service Reference Guide, d500 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 81
"Preparation for Disassembly"). 3. Remove the computer access panel (Section 6.5, "Computer Access Panel"). 4. .Locate the correct vacant expansion socket on the system board and the corresponding expansion slot on the back of the computer chassis. Service Reference Guide, d500 336492-005 6-9 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 82
Removal and Replacement Procedures- Convertible Minitower (CMT) Chassis 5. Push down and out on the two green thumb tabs inside the chassis and rotate the expansion card the chassis. Pull the slot cover straight up to release it from the chassis frame. 6-10 336492-005 Service Reference Guide, d500 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 83
Removal and Replacement Procedures- Convertible Minitower (CMT) Chassis 7. If you are removing an expansion card from a standard expansion socket, hold the an installed expansion card, disconnect any cables that may be attached to the expansion card. Service Reference Guide, d500 336492-005 6-11 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 84
Removal and Replacement Procedures- Convertible Minitower (CMT) Chassis 8. If you are removing an AGP card from an AGP expansion socket with a retention a piece of cardboard taped in place) for proper cooling of internal components during operation. 6-12 336492-005 Service Reference Guide, d500 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 85
Convertible Minitower (CMT) Chassis 11 Computer Setup to relock the lock and enable the Smart Cover Sensor. 16. Reconfigure the computer, if necessary. Refer to the Computer Setup (F10) Utility Guide on the Documentation Library CD for instructions about using Computer Setup. Service Reference Guide - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 86
CMT) Chassis 6.10 PCI Retainer Latch If you have locked the Smart Cover Lock, use Computer Setup to unlock the lock (Section 6.2, "Unlocking the Smart Cover Lock"). 1. Prepare the computer and the corresponding expansion slot on the back of the computer chassis. 4. Push down and out on the two green - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 87
Removal and Replacement Procedures- Convertible Minitower (CMT) Chassis 5. Use a thin flat blade screwdriver to pry up on the broken plastic latches 1 then, complete right 1, lower it into position 3, and slide it to the left 4 to secure it in place. Service Reference Guide, d500 336492-005 6-15 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 88
bar. 6.11 Drives The computer supports up to six drives that may be installed in various configurations. This Section describes the procedure for replacing or upgrading the storage drives. A Restore Plus! CD to load the Compaq factory-installed files. 6-16 336492-005 Service Reference Guide, d500 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 89
Replacement Procedures- Convertible Minitower (CMT) Chassis 6.11.1 Drive bay has a shorter depth than the upper two bays. The bottom bay supports a drive that is no more than 6.7 inches in depth, including the cables the computer, run Computer Setup. Service Reference Guide, d500 336492-005 6-17 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 90
(Section 6.1, "Preparation for Disassembly"). 3. Remove the computer access panel (Section 6.5, "Computer Access Panel"). 4. Remove the front bezel (Section 6.6, "Front Bezel"). 5. Disconnect the power 1 and data 2 cables from the back of the drive. 6-18 336492-005 Service Reference Guide, d500 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 91
and install them in the replacement drive. ✎ Extra guide screws are provided on the chassis on the side of the fourth drive bay. Optical drives use M3 metric screws. The HP-supplied metric screws are black. The HP-supplied standard screws are silver. Service Reference Guide, d500 336492-005 6-19 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 92
cable. 6. If the computer is in the desktop mode, continue with step 7. If the computer is in the minitower mode, continue with step 8. 7. In the desktop mode, press down on the yellow drivelock mechanism 1 and slide the drive from the drive bay 2. 6-20 336492-005 Service Reference Guide, d500 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 93
lower set of holes on the optical drive. ✎ Extra guide screws are provided on the chassis on the side of the fourth drive bay. Optical drives use M3 metric screws. The HP-supplied metric screws are black. The HP-supplied standard screws are silver. Service Reference Guide, d500 336492-005 6-21 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 94
"). 14. Replace the computer access panel (Section 6.5, "Computer Access Panel") 15. If you normally lock the Smart Cover Lock, use Computer Setup to relock the lock and enable the Smart Cover Sensor (Section 6.2, "Unlocking the Smart Cover Lock"). 6-22 336492-005 Service Reference Guide, d500 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 95
screws, two on each side of the drive. ✎ Extra guide screws are provided on the side of the drive bay under the access panel. The diskette drive use M3 metric screws. The HP-supplied metric screws are black. The HP-supplied standard screws are silver. 7. Insert the diskette drive into the bay from - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 96
2. Remove the computer access panel (Section 6.5, "Computer Access Panel"). 3. Disconnect the two I/O device cables from the system board: the front USB cable pair and the front audio cable. 4. Remove reinstalling the other parts that had been removed. 6-24 336492-005 Service Reference Guide, d500 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 97
Replacement Procedures- Convertible Minitower (CMT) Chassis 6.13 Power Switch Assembly 1. Prepare the computer for disassembly (Section 6.1, "Preparation for Disassembly"). 2. Remove the computer access panel (Section 6.5, "Computer Access Panel"). 3. Disconnect the power switch/LED cable from the - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 98
CMT) Chassis 6.14 System Board 1. Prepare the computer for disassembly (Section 6.1, "Preparation for Disassembly"). 2. Remove the computer access panel (Section 6.5, "Computer latch and slide the system board tray towards the front of the computer 2 to free it from the back of the chassis. To - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 99
the battery only with the HP/Compaq spare designated for this product. Ä CAUTION: Before replacing the battery, it is important to back up the computer CMOS settings. When the battery is removed or replaced, the CMOS settings will be cleared. Refer to the Troubleshooting Guide for information - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 100
4. Replace the computer cover or access panel. 5. Plug in the computer and turn on power to the computer. 6. Reset the date and time, your passwords, and any special system setups, using Computer Setup. Refer to the Computer Setup (F10) Utility Guide. 6-28 336492-005 Service Reference Guide, d500 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 101
, use the following steps to complete this procedure. 3. Replace the computer access panel. 4. Plug in the computer and turn on power to the computer. Reset the date and time, your passwords, and any special system setups, using Computer Setup. Service Reference Guide, d500 336492-005 6-29 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 102
in place. 3. Refresh the thermal grease between the heatisnk and processor if necessary. 4. Install the heatsink and latch it in place. 5. Connect the heatsink fan control to the system board. 6. Replace the access panel and reconnect the computer. 6-30 336492-005 Service Reference Guide, d500 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 103
Removal and Replacement Procedures- Convertible Minitower (CMT) Chassis 6.16.2 Type 2 1. Release the tension from the heatsink 1 in place. 5. Connect the heatsink fan control to the system board. 6. Replace the access panel and reconnect the computer. Service Reference Guide, d500 336492-005 6-31 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 104
Removal and Replacement Procedures- Convertible Minitower (CMT) Chassis 6.16.3 Type 3 1. Release the tension from the heatsink 1. place. 5. Connect the heatsink fan control to the system board. 6. Replace the access panel and reconnect the computer. 6-32 336492-005 Service Reference Guide, d500 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 105
6.5, "Computer Access Panel"). 3. Disconnect the speaker wire from the system board. 4. Remove the four screws from the inside of the chassis 1 that secure the speaker to the chassis. 5. Remove the speaker 2. To install the speaker, reverse the removal procedures. Service Reference Guide, d500 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 106
6.5, "Computer Access Panel"). 3. Disconnect the fan control cable from the system board. 4. Remove the four screws that secure the fan assembly to the chassis 1 and then remove the fan assembly 2. To install the fan assembly, reverse the removal procedure. 6-34 336492-005 Service Reference Guide - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 107
the system board. 3. Remove the four screws that connect the power supply to the chassis 1. 4. Slide the power supply toward the front of the computer, then lift it out of the computer 2. To install the power supply, reverse the removal procedure. Service Reference Guide, d500 336492-005 6-35 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 108
Procedures- Convertible Minitower (CMT) Chassis 6.20 Changing from Desktop to Minitower 1. If you have locked the Smart Cover Lock, use Computer Setup to unlock it. 2. Prepare the computer for disassembly (Section 6.1, "Preparation for Disassembly"). 3. Remove the computer access panel (Section - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 109
CMT depth than the upper two bays. The bottom bay supports a drive that is no more than 6.7 inches power and data cables to the drives in the 5.25-inch drive bays. 10. Remove the bezel subpanel (Section 6.20, "Changing from Desktop desktop configuration. Service Reference Guide, d500 336492-005 6-37 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 110
Removal and Replacement Procedures- Convertible Minitower (CMT) Chassis 12. Reposition the subpanel (rotate it 180°) with the logo at the bottom, then snap it back into the bezel. 6-38 336492-005 Service Reference Guide, d500 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 111
CMT) Chassis 6.21 Changing from Minitower to Desktop 1. If you have locked the Smart Cover Lock, use Computer Setup to unlock it. 2. Prepare the computer for disassembly (Section 6.1, "Preparation for Disassembly"). 3. Remove the computer -inch drive. Service Reference Guide, d500 336492-005 6-39 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 112
(CMT) a shorter depth than the upper two bays. The bottom bay supports a drive that is no more than 6.7 inches in depth, may result in damage to the drive. 9. Reconnect all power and data cables to the drives in the 5.25-inch drive desktop configuration. 6-40 336492-005 Service Reference Guide, d500 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 113
, then snap it back into the bezel. 13. Replace the front bezel and computer access panel. 14. Reconnect the external equipment. 15. If you normally lock the Smart Cover Lock, use Computer Setup to relock the lock and enable the Smart Cover Sensor. Service Reference Guide, d500 336492-005 6-41 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 114
Removal and Replacement Procedures- Convertible Minitower (CMT) Chassis 6-42 336492-005 Service Reference Guide, d500 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 115
systems the cooling fan is on even when the computer is in the "Standby," or "Suspend" modes. The power cord should always be disconnected before servicing a unit. 6. Disconnect the power cord from the electrical outlet and then from the computer. 7. Disconnect all peripheral device cables from the - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 116
SFF) Chassis 7.2 Unlocking the Smart Cover Lock If you have locked the Smart Cover Lock use Computer Setup to unlock the lock. Refer to the Desktop Management Guide any of the following circumstances: ■ Power outage ■ Startup failure ■ Processor or power supply failure ■ Lost password 1. Using the - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 117
Bezel"). 4. Raise the drive cage to its upright position 1. 5. Slide the hood sensor switch towards the inside of the computer 2. 6. Disconnect the hood sensor cable from the system board 3. To install the hood sensor, reverse the removal procedure. Service Reference Guide, d500 336492-005 7-3 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 118
computer to a fixed object. As shown, there are two acceptable methods for using the cable lock. While both methods work, for added security HP computer chassis. A padlock may also be used with a security cable to secure the computer to a fixed object. I 7-4 336492-005 Service Reference Guide - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 119
the power cord is disconnected from the electrical outlet. 2. Pull up and hold open the latch on the top of the computer 1. 3. Slide the computer cover 2 back about 0.5inch (1.3 cm), then lift it off the unit. To install the computer cover, reverse the removal procedure. Service Reference Guide - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 120
2. Remove the computer access panel (Section 7.5, "Computer Access Panel"). 3. Pull up on the three release tabs 1 on the top of the bezel, then pull the front bezel away from the chassis 2. To reinstall the front bezel, reverse the removal procedure 7-6 336492-005 Service Reference Guide, d500 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 121
(SFF) Chassis 7.7 Front Drive Bezels 1. Prepare the computer for disassembly (Section 7.1, "Preparation for Disassembly"). 2. Remove the computer access panel (Section 7.5, "Computer Access a bezel or a bezel blank, reverse the removal procedure. Service Reference Guide, d500 336492-005 7-7 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 122
Removal and Replacement Procedures- Small Form Factor (SFF) Chassis 7.8 Memory Ä CAUTION: The memory module sockets have gold metal contacts. When upgrading the memory, it is important to use memory modules with gold metal contacts to prevent corrosion and/or oxidation resulting from having - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 123
all cables attached to the expansion cards. 5. Grasp the expansion card cage by the green labels (the cage in the computer has two spots marked 1) and pull it straight up from the chassis. To install the card cage, reverse the removal procedures. Service Reference Guide, d500 336492-005 7-9 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 124
(SFF) Chassis 7.9.1 Riser Card 1. If you have locked the Smart Cover Lock, use Computer Setup to unlock the lock (Section 7.2, "Unlocking the Smart Cover Lock"). 2. Prepare the computer for To install the riser card, reverse the removal procedure. 7-10 336492-005 Service Reference Guide, d500 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 125
card in a vacant socket, release the slot cover retention latch 1 that secures the PCI slot covers by rotating the latch outwards (the latch in the computer has a green label on it marked 2). 7. Remove the slot cover by sliding it out 2. Service Reference Guide, d500 336492-005 7-11 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 126
Removal and Replacement Procedures- Small Form Factor (SFF) Chassis 8. To remove an expansion card, hold the card at each end and carefully rock it back and forth to release it from the carrier. Be sure not to scrape the card against other components. 7-12 336492-005 Service Reference Guide, d500 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 127
SFF) Chassis 7.9.3 AGP Card 1. If you have locked the Smart Cover Lock, use Computer Setup to unlock the lock (Section 7.2, "Unlocking the Smart Cover Lock"). 2. Prepare the computer in place) for proper cooling of internal components during operation. Service Reference Guide, d500 336492-005 7-13 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 128
Lock, use Computer Setup to relock the lock and enable the Smart Cover Sensor. 14. Reconfigure the computer, if necessary. Refer to the Computer Setup (F10) Utility Guide on the Documentation Library CD for instructions about using Computer Setup. 7-14 336492-005 Service Reference Guide, d500 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 129
SFF) Chassis 7.10 Drives The computer supports up to three drives. This Section describes the procedure for replacing or upgrading the storage drives. A Torx T-15 screwdriver is needed to remove and install the guide Compaq computer, run Computer Setup. Service Reference Guide, d500 336492-005 7-15 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 130
Factor (SFF) Chassis 7.10.2 Cable Routing Ä CAUTION: The drive data and power cables must be kept clear of the power supply and the power supply fan to avoid damage or restrict air flow. Follow these guidelines when routing the cables in the computer: 1. Route the optical drive audio cable 1 along - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 131
computer access panel (Section 7.5, "Computer Access Panel"). 4. Remove the front bezel (Section 7.6, "Front Bezel"). 5. Raise the Easy Access drive bay to the upright position. 6. Disconnect the audio, signal, and drive power of the computer. To replace the drive: 1. Install two guide screws in - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 132
take the place of drive rails. 2. Position the guide screws on the drive into the J-slots in the drive bay 1. Then, slide the drive towards the rear of the computer 2. ✎ The drive release latch automatically locks in place when installing a drive. 7-18 336492-005 Service Reference Guide, d500 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 133
system automatically recognizes the drive and reconfigures the computer. Ä CAUTION: When servicing the computer, ensure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Service Reference Guide, d500 336492-005 7-19 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 134
"Preparation for Disassembly"). 3. Remove the computer access panel (Section 7.5, "Computer Access Panel"). 4. Remove the front bezel (Section 7.6, "Front Bezel"). 5. Raise the Easy Access drive bay to the upright position. 6. Disconnect the audio, signal, and drive power cables from the drive. The - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 135
(SFF) Chassis ✎ The guide screws guide screws into the J-slots, then slide the drive toward the back of the drive cage until it locks into place. 12. Connect the power and data cables. 13. Make sure the drive cables are routed properly (Section 7.10.2, "Cable Routing"). Service Reference Guide - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 136
Computer Access Panel"). 4. Remove the front bezel (Section 7.6, "Front Bezel"). 5. Raise the Easy Access drive bay to the upright position. 6. Disconnect the power cable and signal cable from the back of the drive. Disconnecting Cables from the Hard Drive 7-22 336492-005 Service Reference Guide - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 137
Removal and Replacement Procedures- Small Form Factor (SFF) Chassis 7. Press and hold the drive release latch 1. 8. Slide the drive to the right of the of drive rails. You will need a Torx T-15 screwdriver to remove and re-install the guide screws. Service Reference Guide, d500 336492-005 7-23 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 138
Disassembly"). 2. Remove the computer access panel (Section 7.5, "Computer Access Panel"). 3. Disconnect the two I/O device cables from the system board: the front USB cable pair and the front audio cable. 4. Remove the power supply from the chassis (Section 7.18, "Power Supply"). 5. From the inside - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 139
7.1, "Preparation for Disassembly"). 2. Remove the computer access panel (Section 7.5, "Computer Access Panel"). 3. Disconnect the power switch/LED cable from the system board. 4. Carefully cut the cable tie that secures the power switch cable to the power supply cable cable bundle. Ä CAUTION: Be - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 140
SFF) Chassis 7.13 System Board 1. Prepare the computer for disassembly (Section 7.1, "Preparation for Disassembly"). 2. Remove the computer access panel (Section 7.5, "Computer latch and slide the system board tray towards the front of the computer 2 to free it from the back of the chassis. To - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 141
Factor (SFF) Chassis 7.14 Chassis Fan 1. Prepare the computer for disassembly (Section 7.1, "Preparation for Disassembly"). 2. Remove the computer access panel (Section 7.5, "Computer Access Panel result in a "clicking" noise when the fan is running. Service Reference Guide, d500 336492-005 7-27 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 142
the battery only with the HP/Compaq spare designated for this product. Ä CAUTION: Before replacing the battery, it is important to back up the computer CMOS settings. When the battery is removed or replaced, the CMOS settings will be cleared. Refer to the Troubleshooting Guide for information - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 143
. 4. Replace the computer cover or access panel. 5. Plug in the computer and turn on power to the computer. 6. Reset the date and time, your passwords, and any special system setups, using Computer Setup. Refer to the Computer Setup (F10) Utility Guide. Service Reference Guide, d500 336492-005 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 144
. 3. Replace the computer cover or access panel. 4. Plug in the computer and turn on power to the computer. Reset the date and time, your passwords, and any special system setups, using Computer Setup. Refer to the Computer Setup (F10) Utility Guide. 7-30 336492-005 Service Reference Guide, d500 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 145
SFF) Chassis 7.16 Processor and Heatsink 1. Prepare the computer for disassembly (Section 7.1, "Preparation for Disassembly"). 2. Remove the computer access panel (Section 7.5, "Computer fan control to the system board. 6. Replace the access panel and reconnect the computer. Service Reference Guide, - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 146
supply from the chassis (Section 7.18, "Power Supply"). 8. Remove the two screws that secure the speaker to the chassis. 9. Slide the speaker towards the rear of the chassis and down to remove it. To install the speaker, reverse the removal procedures. 7-32 336492-005 Service Reference Guide - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 147
that secure the rear chassis panel to the chassis 1, the pull the rear chassis panel straight back 2 to remove it from the chassis. 8. Slide the power supply out the back of the computer 3. To install the power supply, reverse the removal procedure. Service Reference Guide, d500 336492-005 7-33 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 148
Removal and Replacement Procedures- Small Form Factor (SFF) Chassis 7-34 336492-005 Service Reference Guide, d500 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 149
systems the cooling fan is on even when the computer is in the "Standby," or "Suspend" modes. The power cord should always be disconnected before servicing a unit. 6. Disconnect the power cord from the electrical outlet and then from the computer. 7. Disconnect all peripheral device cables from the - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 150
Replacement Procedures- Ultra-Slim Desktop (USDT) Chassis 8. If the PC is mounted in the accessory mounting stand, remove it and lay the computer down on its rubber feet. 8.2 External Security Devices 8.2.1 Installing a Cable Lock The cable lock may be used to secure the computer access panel to the - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 151
Procedures- Ultra-Slim Desktop (USDT) Chassis 8.2.2 Installing a Padlock A padlock may be used by itself to secure the access panel to the computer chassis. A padlock may also be used with a security cable to secure the computer to a fixed object. I Service Reference Guide 336492-005 8-3 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 152
access panel for all other service activities. 8.3.1 Top Access Panel 1. Prepare the computer for disassembly (Section 8.1, "Preparation for Disassembly"). Ä CAUTION: Before removing the computer access panel, ensure that the computer is turned off and that the power cord is disconnected from the - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 153
Procedures- Ultra-Slim Desktop (USDT) Chassis 8.3.2 Bottom Access Panel 1. Prepare the computer for disassembly (Section 8.1, "Preparation for Disassembly"). Ä CAUTION: Before removing the computer access panel, ensure that the computer is turned off and that the power cord is disconnected from - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 154
the computer access panel (Section 8.3, "Computer Access Panel"). 3. Press the two release tabs on the right side of the bezel 1, then rotate the front bezel away from the chassis to release it 2. To reinstall the front bezel, reverse the removal procedure. 8-6 336492-005 Service Reference Guide - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 155
Removal and Replacement Procedures- Ultra-Slim Desktop (USDT) Chassis 8.5 Memory Ä CAUTION: The memory module sockets have gold metal contacts. When upgrading the memory, it is important to use memory modules with gold metal contacts to prevent corrosion and/or oxidation resulting from having - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 156
Desktop (USDT) Chassis ✎ The computer automatically recognizes the additional memory when the computer is turned on. To reassemble the computer, reverse the removal procedure. 8.6 Expansion Cards 1. Prepare the computer internal components during operation. 8-8 336492-005 Service Reference Guide - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 157
Removal and Replacement Procedures- Ultra-Slim Desktop (USDT) Chassis 7. Slide the bracket on the end Reconfigure the computer, if necessary. Refer to the Computer Setup (F10) Utility Guide on the Documentation Library CD for instructions about using Computer Setup. Service Reference Guide 336492- - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 158
Replacement Procedures- Ultra-Slim Desktop (USDT) Chassis 8.7 Expansion Card Locking Lever 1. Prepare the computer for disassembly (Section 8.1, "Preparation for Disassembly"). 2. Lay the computer down on a flat the assembly by reversing the steps 1-3. 8-10 336492-005 Service Reference Guide - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 159
Desktop (USDT) Chassis 8.8 Drives This computer supports a single hard drive and a single MultiBay drive. A Torx T-15 screwdriver is needed to remove and install the guide 1, then slide the drive towards the power supply and lift it out of the computer 2. Service Reference Guide 336492-005 8-11 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 160
Procedures- Ultra-Slim Desktop (USDT) Chassis 4. Disconnect the data and power cables from the back of the drive. 5. Remove the four guide screws (two on drive in the drive cage, make sure the power connector is fully seated. It may be necessary to move the power cable a bit to ensure that it does - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 161
eject lever towards the front of the computer 1 to eject the drive from the MultiBay 2. To install a MultiBay drive, reverse the removal procedures. It is not necessary to remove the top access panel if you do not want to engage the drive security lock. Service Reference Guide 336492-005 8-13 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 162
Desktop (USDT) Chassis 8.9 System Fan 1. Prepare the computer for guide slots on the power supply. Ä CAUTION: When installing the fan assembly, make sure the power supply cables are tucked neatly away to keep them from restricting the movement of the fan. 8-14 336492-005 Service Reference Guide - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 163
Removal and Replacement Procedures- Ultra-Slim Desktop (USDT) Chassis 8.10 Front Chassis Panel Removing the front chassis panel makes it easier to remove the front I/O device and the power/LED switch assembly. 1. Prepare the computer for disassembly (Section 8.1, "Preparation for Disassembly"). 2. - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 164
Replacement Procedures- Ultra-Slim Desktop (USDT) Chassis 8.11 Front I/O Device 1. Prepare the computer for disassembly (Section 8.1, "Preparation for Disassembly"). 2. Remove the computer top access panel ( front I/O device, reverse the removal procedure. 8-16 336492-005 Service Reference Guide - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 165
Desktop (USDT) Chassis 8.12 Power Switch Assembly 1. Prepare the computer for disassembly (Section 8.1, "Preparation for Disassembly"). 2. Remove the computer access the cable connectors on the system board. 5. Disconnect the power switch/LED cable from the system board. 6. Squeeze the switch holder - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 166
Procedures- Ultra-Slim Desktop (USDT) Chassis 8.13 Processor and Heatsink 1. Prepare the computer for disassembly (Section 8.1, "Preparation for Disassembly"). 2. Remove the computer top access panel (Section to ensure the processor is fully seated. 8-18 336492-005 Service Reference Guide - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 167
and Replacement Procedures- Ultra-Slim Desktop (USDT) Chassis 8.14 Power Supply Å WARNING: Voltage is always present on the system board when the computer is plugged into an active AC outlet. To avoid possible personal injury and damage to the equipment the power cord should be disconnected from - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 168
"System Fan"). 4. Remove the hard drive (Section 8.8.1, "Hard Drive"). 5. Remove the power supply (Section 8.14, "Power Supply"). 6. Depending on the type of battery holder on the system board, complete the following instructions to replace the battery: 8-20 336492-005 Service Reference Guide - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 169
proper position. 4. Replace the computer cover or access panel. 5. Plug in the computer and turn on power to the computer. 6. Reset the date and time, your passwords, and any special system setups, using Computer Setup. Refer to the Computer Setup Guide. Service Reference Guide 336492-005 8-21 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 170
the battery. After the battery has been replaced, reverse the disassembly procedure 3. Plug in the computer and turn on power to the computer. Reset the date and time, your passwords, and any special system setups, using Computer Setup. Refer to the Computer Setup Guide. 8-22 336492-005 Service - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 171
Desktop (USDT) Chassis 8.16 Drive Cage Assembly 1. Prepare the computer for disassembly (Section 8.1, "Preparation for Disassembly"). 2. Remove the computer I/O Device"). 8. Remove the power supply (Section 8.14, "Power Supply"). 9. Remove the two screws Service Reference Guide 336492-005 8-23 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 172
Desktop (USDT) Chassis 8.17 Speaker 1. Prepare the computer for disassembly (Section 8.1, "Preparation for Disassembly"). 2. Remove the computer Panel"). 6. Disconnect the power switch cable from the system board (Section 8.12, "Power Switch Assembly"). 7. Disconnect the Service Reference Guide - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 173
8.11, "Front I/O Device"). 8. Disconnect the chassis fan power cable from the system board. 9. Press down on the black plastic mounting clip 1 while pivoting the fan assembly out of the chassis 2 To install the chassis fan, reverse the removal procedure Service Reference Guide 336492-005 8-25 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 174
Desktop (USDT) Chassis 8.19 System Board 1. Prepare the computer for disassembly (Section 8.1, "Preparation for Disassembly"). 2. Remove the computer top access panel (Section 8.3.1, "Top Access Panel"). 3. Remove the memory modules (Section 8.5, "Memory the power supply (Section 8.12, "Power Switch - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 175
for many computer and workstation connectors. Some of these connectors may not be used on the product being serviced. Enhanced Keyboard +5 VDC 5 Clock 6 Unused Ethernet BNC Connector and Icon Pin 1 (Center) 2 (Shield) Signal Data Ground Service Reference Guide, d500 336492-005 A-1 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 176
RJ-45 Connector and Icon Pin 1 2 3 4 5 6 7 8 Ethernet AUI Connector and Icon Signal (+) Transmit Data (-) Transmit Data (+) Receive Data Unused Unused (-) Receive Data Unused +12V 11 Ground 12 Ground 13 Unused 14 Unused 15 Unused 16 Unused A-2 336492-005 Service Reference Guide, d300 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 177
to Send Clear to Send Ring Indicator (5V if powered) USB Connector and Icon Pin Signal 1 +5 VDC 2 - Data 3 + Data 4 Ground Microphone Connector and Icon (1/8" miniphone) 1 23 Pin 1 (Tip) 2 (Ring) 3 (Shield) Signal Audio Power Ground Service Reference Guide, d300 336492-005 A-3 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 178
) 1 23 Pin 1 (Tip) 2 (Ring) 3 (Shield) Signal Audio_In_Left Audio_In_Right Ground Line-Out Audio Connector and Icon (1/8" miniphone) 1 23 Pin 1 (Tip) 2 (Ring) 3 (Shield) Signal 60 -MSG 61 -SEL 62 -C/D 63 -REQ 64 -I/O 65 -D 66 -D 67 -D 68 -D A-4 336492-005 Service Reference Guide, d300 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 179
7 Ground 8 Ground 9 +5V (fused) 10 Ground Pin Signal 11 Not used 12 DDC Serial Data 13 Horizontal Sync 14 Vertical Sync 15 DDC Serial Clock Service Reference Guide, d300 336492-005 A-5 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 180
A_GROUND_I 63 FP16 47 audio_r 64 FP17 48 FP01 65 FP18 49 FP02 66 FP19 50 FP03 51 FP04 67 FP20 68 FP21 A-6 336492-005 Service Reference Guide, d300 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 181
# 3.3VAux Ground Reserved VCC 3.3 DEVSEL# Vddq PERR# Ground SERR# C/BE1# Vddq AD14 AD12 Ground AD10 AD8 Vddq AD_STB0 AD7 Ground AD5 AD3 Vddq AD1 VREFCG Service Reference Guide, d300 336492-005 A-7 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 182
series computers; -5V for all others Pin Signal 11 +3.3 V 12 -12 V 13 GND 14 PSON 15 GND 4-Pin Power ( for CPU) Connector and Icon Pin Signal 1 GND 2 GND 3 +12 V 4 -12 V SATA Data and Power Ground P10 Ground P14 V 12 *S = Data, P = Power Pin Signal S3 AS7 Ground P3 V 3.3 P7 V 5 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 183
power cord set received with the computer meets the requirements for use in the country where you purchased the equipment. Power computer. For more information on power cord set requirements, contact your authorized HP dealer, reseller, or service required by each country's power system. 4. The - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 184
Power Cord Set Requirements Country-Specific Requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency with a Japanese Industrial Standard C8303 (7A, 125V) configuration. B-2 336492-005 Service Reference Guide, d500 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 185
the computer. Disable SafePost. If the expansion card does not respond, replace the card. Run Computer Setup (F10 Setup). Set the date and time under Control Panel or in F10 Setup depending on the operating system. If the problem persists, replace the RTC battery. Service Reference Guide, d500 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 186
in the error message is missing critical SPD information, or is incompatible with the chipset. Recommended Action Set the date and time under Control Panel or in F10 Setup depending on the operating system. If the problem persists, replace the RTC battery. Run Computer Setup (F10 Setup) or Windows - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 187
Error Keyboard failure. 303-Keyboard Controller Error 304-Keyboard or System Unit Error I/O board keyboard controller port X. 410-Audio Interrupt Conflict 411- Computer Setup (F10 Setup). Reset the IRQ. Reset the IRQ. Unplug AC power cord, wait 5 seconds, then reboot unit. Service Reference Guide - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 188
or may have malfunctioned. Single monitor configuration with monitor attached to video port 2. Diskette controller circuitry or floppy drive circuitry incorrect. 602-Diskette Boot Record Error 605-Diskette Drive Type Error Diskette in drive A not bootable. Mismatch in drive type. 610-External - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 189
disconnect the power cable from the power source, open the computer chassis and attach serial port cable to the system board. Turn off unit, disconnect the power cable from the power source, open the computer chassis and attach front cable assembly to the system board. Service Reference Guide, d500 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 190
while "SATA Configuration is set to "Replace Primary IDE Controller" in Computer Setup. Internal temperature exceeds specification. 1801-Microcode Patch Error 1998-Master Boot Record has been lost. Processor not supported by ROM BIOS. The previously saved copy of the MBR has been corrupted - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 191
number to be entered, download from http://www.hp.com and run SP5572.EXE (SNZERO.EXE). Run Computer Setup and try to enter serial number under Security, System ID, then save changes. Replace the memory module. Run Computer Setup and Diagnostic utilities. Service Reference Guide, d500 336492-005 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 192
POST Error Messages C-8 336492-005 Service Reference Guide, d500 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 193
VGA adapter. During boot, the other monitor connectors are disabled and if the monitor is connected into these ports, the monitor will not function. You can select which source will be the default VGA source in Computer (F10) Setup. ■ Press and hold any key. If the system beeps, then the keyboard - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 194
Troubleshooting Without Diagnostics Solving Minor Problems Solving Minor Problems Problem Cause Possible Solution Computer appears locked up and will not turn off when the power button is pressed. Software control of the power switch is not functional. 1. Press and hold the power button for - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 195
both power supply cables are properly connected to the system board. 4. If the 3.3 V_aux light on the system board is on, then replace the power button harness. 5. If the 3.3 V_aux light on the system board is off, then replace the power supply. 6. Replace the system board. Service Reference Guide - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 196
Troubleshooting Without Diagnostics Solving Power Supply Problems Solving Power Supply Problems Problem Cause Power supply shuts down intermittently. Voltage selector switch on rear of computer chassis not switched to correct line voltage. Power supply fault. Computer powered off - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 197
space is left on the diskette. Diskette write control is enabled. Diskette is damaged. Solution In Microsoft Windows 2000 and Microsoft Windows XP, right-click Start, click Explore, and select a drive. Select File > Properties > Tools. Under Error-checking, click Check Now. Remove diskette and - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 198
diskette. Run Computer Setup and enable diskette boot in Storage > Boot Order. Run Computer Setup and enable Removable Media Boot in Storage > Storage Options. Run Computer Setup and disable Diskette MBR Validation in Storage > Storage Options. D-6 336492-005 Service Reference Guide, d500 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 199
IDE (ATA) controller is disabled in Computer Setup. Drive responds slowly immediately after power-up. System is trying to start from a non bootable diskette. Solution Use a utility to locate and block usage of bad sectors. If necessary, reformat the hard disk. In Windows 2000 and Windows XP, right - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 200
Troubleshooting Without Diagnostics Solving Hard Drive Problems (Continued) Problem Restore Master Boot Record. controller. Observe the beeps and LED lights on the front of the computer. See Appendix C, "POST Error Messages." 1. Attempt the normal Windows "Shut Down" procedure. 2. Press the power - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 201
Solving Display Problems Troubleshooting Without Diagnostics Solving Display Problems Problem Cause Solution Blank screen (no video). The cable connections are not correct. Check the cable connections from the monitor to the computer and to the electrical outlet. Screen blanking utility - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 202
Troubleshooting Without Diagnostics Solving Display Problems (Continued) Problem Cause Power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six times. Pre-video graphics error controller was upgraded, the correct video drivers is powered on. - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 203
are using does not support that particular symbol. Solution Lower brightness and/or contrast settings. 1. Select the monitor's Auto-Adjustment option in the monitor's on-screen display menu. 2. Manually synchronize the Clock and Clock Phase on-screen display functions. Download SoftPaq SP20930 or - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 204
Troubleshooting Without Diagnostics Solving Audio Problems Solving Audio Problems Problem Cause Solution Sound does not come out of the speaker or headphones. Software volume control is turned down. Double-click the Speaker icon on the taskbar and use the volume slider to adjust the volume. - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 205
Troubleshooting Without Diagnostics Solving Audio Problems (Continued) Problem device properties to manually switch the audio signal from analog out. Computer appears to be locked up while recording audio. Processor audio file in a compressed format. Service Reference Guide, d500 336492-005 D-13 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 206
Troubleshooting Without Diagnostics Solving Printer Problems Solving Printer Problems Problem Cause Printer will not print. Printer is not turned on and online. The correct printer driver driver is not installed. The cables may not be connected properly. Printer memory driver. Make the - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 207
Troubleshooting Without Diagnostics Solving Keyboard and Mouse Problems Solving Keyboard and Mouse Problems Problem Cause Solution Keyboard commands and typing are not recognized by the computer. Keyboard connector is not properly connected. 1. Turn off the computer. 2. Reconnect the keyboard - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 208
the computer after completing installation of the new hardware. In Windows 2000, select the Add New Hardware icon in the Control Panel (for Windows XP, use the Add Hardware Wizard) and follow the instructions that appear on the screen. Solving Hardware Installation Problems Problem Cause - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 209
Troubleshooting Without Diagnostics Solving Hardware Installation Problems (Continued) Problem Cause Solution Power LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps five times. Memory is installed incorrectly or is bad. 1. Reseat DIMMs. 2. - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 210
end are operating correctly. Under the Computer Setup Advanced menu, change the resource settings for the board. Replace the NIC. 1. Make sure the network drivers are loaded and that the driver parameters match the configuration of the network controller. 2. Make sure the correct network client - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 211
Troubleshooting Without Diagnostics Solving Network Problems (Continued) Problem Cause Diagnostics passes, but the computer does not communicate with the network. (continued) The network controller is not configured for this computer. Network controller stopped working when an expansion board - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 212
Troubleshooting Without Diagnostics Solving Memory Problems Ä CAUTION: For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the system will not boot the operating system. Solving Memory Problems Problem Cause System will not boot or does not - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 213
Troubleshooting Without Diagnostics Solving Processor Problems . Solving Processor Problems Problem Cause Poor performance is experienced. Processor is hot. Power LED is Red and stays on. Processor is not seated properly or not installed. Solution 1. Make sure the airflow to the computer - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 214
of media played, such as audio or video. CD or DVD disc is dirty. Windows does not detect the CD-ROM or DVD-ROM drive. Solution Run the Computer Setup utility and enable booting to removable media and verify boot order settings. Try a bootable CD in the drive. 1. Reconnect power and data cables to - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 215
the default drive letter for the Drive key in Windows XP. Install the Drive key after the operating system boots. Solving Internet Access Problems Solving Internet Access Problems Problem Cause Unable to connect to the Internet. Internet Service Provider (ISP) account is not set up properly - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 216
Troubleshooting Without Diagnostics Solving Internet Access Problems (Continued) Problem Cause Solution Unable to connect to the Internet. (continued) Cable/DSL service the computers's RJ-45 connector. (If the connection is good, the "PC" LED button. Windows XP 1. Select Start > Control Panel. - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 217
) Problem Cause Solution Internet takes too long to download Web sites. Modem is not set up properly. Verify that the correct modem speed and COM port are selected. For Windows 2000 1. Select Start > Settings > Control Panel. Continue with step #2 For Windows XP 1. Select Start > Control Panel - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 218
Troubleshooting Without Diagnostics D-26 336492-005 Service Reference Guide, d500 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 219
Battery socket/Battery LED - 3.3V Aux LED - Power button press LED - PS_ON (off), 5.5V Aux (on) CPU reset LED Power ON LED Hard drive activity LED Boot Video Port Parallel port over dual VGA ports DVI connector Keyboard connector (Closest to power supply) Mouse connector Service Reference Guide, - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 220
CD-ROM) Primary chassis fan connector Wake on LAN (WOL) connector (NIC cable) Diskette drive connector Second Audio connector Alert on LAN NIC connector AUI connector Fan command/fan sink header Primary IDE connector Secondary IDE (MultiBay) connector E-2 336492-005 Service Reference Guide, d500 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 221
Slimline CD-ROM connector Header for front audio panel Header for front panel USB Video memory upgrade connector MultiBay header SCSI LED connector Primary Power button switch System reset switch ROM chip Security chip Battery socket Memory slot. DIMM1 or RIMM1 populated and tested Following memory - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 222
System Board and Riser Board Reference Designators E-4 336492-005 Service Reference Guide, d500 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 223
SPD information In addition, the computer supports: ■ 128Mbit, 256Mbit, and 512Mbit non-ECC memory technologies ■ single-sided and double-sided DIMMS ■ DIMMs constructed with x8 and x16 DDR devices; DIMMs constructed with x4 SDRAM are not supported Service Reference Guide, d500 336492-005 F-1 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 224
memory channel B. The system board shown may differ from the one in your product. Item 1 2 3 4 Description DIMM socket XMM1, Channel A DIMM socket XMM2, Channel A DIMM socket XMM3, Channel B DIMM socket XMM4, Channel B Socket Color Black Blue Black Blue F-2 336492-005 Service Reference Guide - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 225
Memory The system will automatically operate in single channel mode or a higher-performing dual channel mode, depending on how the DIMMs are XMM1 and are adding a second DIMM, it is recommended that you install an identical DIMM into the XMM3 socket. Service Reference Guide, d500 336492-005 F-3 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 226
Memory F-4 336492-005 Service Reference Guide, d500 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 227
8-12 cable layout, PATA 4-3 cable lock CMT 6-4 SFF 7-4 USDT 8-2 cable lock provision 3-19 cable pinouts PATA data 4-2 PATA power 4-2 SATA data 4-1 SATA power 4-2 categories, Diagnostics for Windows 2-14 cautions AC power 5-1 adding devices 1-1 batteries 5-8 cables 5-8 cooling fan 5-7 cover lock - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 228
3-1 device drivers installing/upgrading 1-1 diagnostic tool for hard drives 3-20 Diagnostics for Windows categories 2-14 detecting 2-13 installing 2-13 Menu Bar 2-15 overview 2-13 running tests 2-16 disassembly preparation CMT 6-1 SFF 7-1 USDT 8-1 disk, cloning 3-1 diskette drive CMT removal and - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 229
replacement 8-18 M Master Boot Record Security, setting 3-18 memory CMT removal and replacement 6-8 dual channel mode F-3 SFF removal and replacement 7-8 USDT removal and replacement 8-7 menu bar, Diagnostics for Windows 2-15 microphone pin assignments A-3 Service Reference Guide, d500 336492-005 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 230
image 3-1 problems, solving audio D-12 CD-ROM and DVD D-22 diskette D-5 display D-9 drive key D-23 hard drive D-7 installing hardware D-16 Internet access D-23 keyboard D-15 memory D-20 mouse D-15 network D-18 optical drives D-22 power supply D-4 printer D-14 processor D-21 processor CMT removal and - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 231
hard drive 7-22 SFF heatsink 7-31 SFF hood sensor 7-3 SFF memory 7-8 SFF optical drive 7-17 SFF padlock 7-4 SFF power supply 7-33 SFF power switch assembly 7-25 SFF riser card 7-10 SFF Smart Cover Lock 7-2 SFF speaker 7-31, 7-32 SFF system board 7-26 Service Reference Guide, d500 Index USDT access - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 232
tolerant power supply 3-20 system board CMT removal and replacement 6-26 designators E-1 SFF removal and replacement 7-26 USDT removal and replacement 8-26 system fan USDT removal and replacement 8-14 system recovery 3-5 System Software Manager (SSM) 3-3 Index-6 336492-005 Service Reference Guide - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 233
Enabling Agent SoftPaq 2-18 ROMPaq images 3-4 Subscriber's Choice 3-4 support software 3-7 System Software Manager 3-3, 3-4, 3-6 World Wide Web addresses. See Web sites wrench, tamper resistant CMT 6-2 wrench, tamper-resistant 5-7 SFF 7-2 Service Reference Guide, d500 336492-005 Index-7 - HP D530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition - Page 234
Index Index-8 336492-005 Service Reference Guide, d500
service reference guide
Business Desktop d500 Series
5th Edition
This document provides information on the removal and replacement of all
parts as well as information on troubleshooting, Desktop Management, setup
utilities, SATA and PATA drives, safety, routine care, connector pin
assignments, POST error messages, and diagnostic indicator lights.
Document Part Number 336492-005