HP LaserJet 1010 Service Manual - Page 105

Solving print image-quality problems - prints blank pages

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Solving print image-quality problems Table 6-2. Solving print image-quality problems Issue Cause Solution Page is not produced. The product is not plugged in or Make sure that the product is power switch is off. plugged into a live wall outlet or power strip. The printer is registering a jam. Check the lights. If the Attention light is flashing, the printer may have a paper jam. Clear the jam and press the Go button to clear the jam. The computer cable is loose. Check that the cable between the product and the computer is securely connected. Output pages are blank. The tape was not removed from Remove the print cartridge, the print cartridge. remove the tape, and return the print cartridge. The print cartridge is out of toner. Replace the print cartridge. The high-voltage connection between the printer and the print cartridge is interrupted. Perform a High-voltage contacts check. Parts of the page around the edges are not printing. The printer cannot print all the way to the edge of the paper. The printer has minimum margins on each edge of approximately 6 mm (0.25 in). To get the image to fit into this printable area, slightly reduce the size of the image. Reduction settings are on the Effects tab of the printer properties dialog. The reduction setting is incorrect. Reduction settings are on the Effects tab of the printer properties dialog. Also may be in a Page Setup setting in the application. The paper size setting is incorrect. Paper size settings are on the Paper tab of the printer properties dialog. Also may be controlled under a Page Setup selection in the application. ENWW Image troubleshooting 93

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Solving print image-quality problems
Table 6-2. Solving print image-quality problems
Issue
Cause
Solution
Page is not produced.
The product is not plugged in or
power switch is off.
Make sure that the product is
plugged into a live wall outlet or
power strip.
The printer is registering a jam.
Check the lights. If the Attention
light is flashing, the printer may
have a paper jam. Clear the jam
and press the Go button to clear
the jam.
The computer cable is loose.
Check that the cable between
the product and the computer is
securely connected.
Output pages are blank.
The tape was not removed from
the print cartridge.
Remove the print cartridge,
remove the tape, and return the
print cartridge.
The print cartridge is out of
toner.
Replace the print cartridge.
The high-voltage connection
between the printer and the
print cartridge is interrupted.
Perform a
High-voltage
contacts
check
.
Parts of the page around the
edges are not printing.
The printer cannot print all the
way to the edge of the paper.
The printer has minimum
margins on each edge of
approximately 6 mm (0.25 in).
To get the image to fit into this
printable area, slightly reduce
the size of the image. Reduction
settings are on the Effects tab
of the printer properties dialog.
The reduction setting is
incorrect.
Reduction settings are on the
Effects tab of the printer
properties dialog. Also may be
in a Page Setup setting in the
application.
The paper size setting is
incorrect.
Paper size settings are on the
Paper tab of the printer
properties dialog. Also may be
controlled under a Page Setup
selection in the application.
ENWW
Image troubleshooting
93